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Unable to submit a support ticket

  • October 13, 2025
  • 1 reply
  • 22 views

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When I click submit on a support ticket, I am getting the following error message:

Access to help.lucid.co was denied

You don't have the user rights to view this page.

HTTP ERROR 403

 

Best answer by Michelle S

Hi ​@scott-tee

Thanks for posting in the Lucid Community! I apologize you are having trouble submitting a support ticket. I am happy to help! I’m converting this to a support ticket so we can further assist you. You should receive an email with further communication. If you don’t receive an email please feel free to reach out in the thread below. 

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  • Lucid support team
  • Answer
  • October 13, 2025

Hi ​@scott-tee

Thanks for posting in the Lucid Community! I apologize you are having trouble submitting a support ticket. I am happy to help! I’m converting this to a support ticket so we can further assist you. You should receive an email with further communication. If you don’t receive an email please feel free to reach out in the thread below.