Product Questions

When I signed up for LucidChart I used my Office365 login credentials. I want to change that to login with an email address and password. How do I go about doing that? Thank you!

Pouvez-vous me dire comment je peux supprimer les pages quadrillées (image ci-jointe) sans supprimer celles qui sont utilisées? D'avance merci.  

Does Lucidchart support SVG files?

Do the right and left arrow keys work ONLY if you've set up slide views?  Ideally I'd like to have it simply advance me through the tabs in the order in which they appear in the file.

I have different parts of the flow chart across multiple documents. When I import the document it just creates a new sheet. How do I get them on the same sheet?

Made a video just to be clear. https://screencast.com/t/uI9jF11Rn Is there a way to do this?   Thanks

Hi I have a report file from our staff directory that includes a manager's email address for each employee. I've tried using this relationship (supervisor email to staff email) when creating an org chart but it's not working. It seems like a strange restriction that you would limit the two ID columns to strictly numeric data (employee number)? Surely you could match by an email address?

Hi I want to create a bullet list with numbers as shown below: Item 1 Item 2 Item 3 However I want my numbering to start from a custom number such as "41" for example. So instead of starting the bullet numbering at 1 I instead want it to start at 41. Is this possible? If so how?

Good day Lucidchart community I am trying to draw a floorplan with very accurate measurements.  I can make a wall 12' 8" or 12' 9" but I cannot seem to make a wall 12' 8.25".  Please offer recommendations  -Michael

I have some process boxes; some seem transparent and shows the grid; some do not.  I tried various fill settings to no avail.  Any suggestions how to fix?

Team:     How did I a) create this blue "M" on the current tab and b) how do I get rid of this?   Thanks Matthew 

I have almost 300 tables. Is there a way to add them all to the cavas at once?

Hi I'm trying to create a diagram that is comprised of a number of triangles within a rectangle like in the image attached. I'd like these triangles to be graduated filled so I need to create them as triangles rather than joining a series of lines together as I've done so far. I can use right angled triangles to do the outer 2 triangles but neither them nor the isosceles triangle helps for the inner 3. I can't see how to draw an unequal triangle. Can you please advise me on how to complete the diagram? Alternatively is there an option to create a space using lines and then flood fill the space within the lines? That way I could take the diagram I've created and simply fill the spaces to get the same effect. Thanks   Rob

Dear I have business users without license. It means that they can view but no changes allowed. Every time they access the chart or push buttons ...  they generate a license request.  It is very annoying for the business users.  How can I (administrator) disable it ?   Regards Saeid

Hey! I imported a Excel document and populated my flowchart with some of its data but now I need to edit some of it in my chart and I can't do it. I can edit everything else but not the imported text which is shown in brackets. Seems like I can only delete it. Any idea about what I'm doing wrong? Thanks so much!!   My apologies if this topic has already been discussed couldn't find anything. Regards Oxana  

I need an older Version from Document how can i restore this ?

I've created a tabbed document through the web interface but I can't seem to view those tabs in the iOS app (or create new ones).  Is this not possible or am I missing something stupid?

how can i remove the length of walls on the document?

Hiis there anything for drawing State diagram (QA and testing style) like in the diagram belowcheersKeith.

Is there a way to load more shape type options. See attache image for what I would like more options of.

I would like to customize a shape such that it would have a title and a logo. However I want to text and logo to remain the same size when the rest of the shape's size is being adjusted. Much like the BROWSER WINDOW under UI CONTAINERS. When you stretch the shape the browser's navigation remains the same size. How can i customize my own shape to do that?  As well some of the shapes in UI have a SETTINGS option per shape - am i able to do that? 

I wanted to use this app for editing a diagram that I created in Visio. When  upload it looks OK but is in read only mode. I cannot edit it. It says I am on free version but whatever I try to do it needs me to sign up to premium account. It seems falsely advertised as a free version because the free version seems useless to me. No matter what I do I cannot get this to update to edit permission. This application does not work for me. I will need to find something else. Does anyone have suggestions for a free Visio editor that actually works?

Hi How do you go about giving read access to lucidcharts to everybody who has the link? The shareable link is not working       

How can one obtain or import geographic shapes?

How do I change the height of the iPhone wireframe? I tried to change it via the height option here on the screen but it has no effect.