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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 6,223 Topics
  • 16,192 Replies
6223 Topics
Kristina B
Kristina B
asked in Product Questions
Utilize colors from external templates for corporate branding/styling in Lucidchart

 Hi Is it possible to incorporate certain colors from an Office template? We use certain colors at my university for presentations. Best regards Kristina Dissing

411
Remy M
Cédric V
Cédric V
posted in Product Questions
Can I get a notification when a shared file gets downloaded to PDF

Hello LucidChart Community I wonder if there is a notification option where I would get notified if a person downloads a flowchart I shared with him/her? This person would not have a LucidChart account so they receive a hyperlink to initiate a download of the (PDF) flowchart. Thank you in advance for your feedback. Best regards Cédric

470
Annika W101
katie O
katie O
asked in Product Questions
Copy swimlanes to another page in Lucidchart

 can anyone advise? I want to copy a swim lane and the contents of it from one tab to another - can't seem to do this. help! thank you .     

560
katie O
David G107
David G107
posted in Product Questions
Sharing no longer has control for email notifications

When you shared a diagram you used to have an option to email or not to email the group you were sharing with. That checkbox has gone away and now we have some people getting emails and other people not... however the sharing author has no control over this. Is this a bug? Where did this control move to?    

60
Annika W101
Alann D
Alann D
posted in Product Questions
Lucidchart Jive not working

I have set up a trial of LucidChart as an addin for Jive X (cloud).  I have the team set up and am in Jive creating a document.  When I type '!' to trigger it I get the following error message: I only have a few days trial to get this working I am am limited to 7 days.  We just need to see if lucidchart will provide us with diagramming in our Jive community.

20
Sara M102
Murphy
Murphy
posted in Product Questions
undelete page

Help! I accidentally deleted a page in my document and now I think it's gone forever :(

40
Megan W101
Aleksey S
Aleksey S
asked in Product Questions
Arrow text centering on line

Hi!I now can't place a text above or under the line only on the line itself.  Is it a new bug or a feature?  

431
Aleksey S
Siddhant
Siddhant
posted in Product Questions
Lines

I'm unable to figure out how to turn off the 2 sided ( 2 arrow heads ) line option.

40
Megan W101
Steve W102
Steve W102
asked in Product Questions
How do I add a new row to an ERD diagram in Lucidchart iOS app?

This question is specifically for the iPad version (I am running an iPad Pro). I cannot seem to add a new row to an entity within and ERD diagram can anyone help me out please???? I have used the 'cmd' button to look at hotkeys and I have looked and looked at the tickets but I can only find help for the main application nothing for the iPad version and I just to the life of me cannot add a new row to and ERD entity???   Any help would be appreciated again many thanks in advance Steve

350
Chloe H
Kristy
KristyLucidite
posted in Product Questions
Importing Visio Files into Lucidchart

Lucidchart allows for easy import and export of Visio files. To import your diagrams, follow these steps:From your My Documents page, choose +New, then select Lucidchart > Import > Visio. 2. Select the file you wish to upload or drag and drop them into the modal, then click Import. Lucidchart supports .vdx,  .vsd , .vsdx, and .vsdm file formats. 3. Simply click View document to open it, or access it from your My Documents page after clicking Done. Note: The .vsdx file format generally provides the smoothest experience. For .vdx documents from third parties we recommend saving the file in Visio first before uploading it to Lucidchart. 

3290
Kristy
Jo D
Jo D
posted in Product Questions
Sharing a document with team not in Lucid Chart

Hi there I've created an organagram and now want to share it with the organisation. When I download it in PDF it cuts the organagram into a number of pages but I want it all on one page. Also I've added everyone's contact details to the organagram which I can see when I'm in Lucid Charts but doesn't come up in any other format. Is there any way around these issues? Thanks Jo

30
Megan W101
Sven V
Sven V
asked in Product Questions
No line jump in Lucidchart

Hi there I have two lines crossing and no line jump is showing. I want the horizontal line jumping over the vertical one.Page settings are set to line jump the lines are not part of any groups and the lines are not locked for editing. In the rest of the diagram the line jumps are nicely shown as they should. Am I missing something?  

1020
Hayden N
Rebecca W101
Rebecca W101
asked in Product Questions
Curly brace note style and formatting

I have two issues when adding call-outs: 1. The font is embossed or has a shadow making it difficult to read. 2. The call-out can't be re-positioned to be on top of the shape instead of on the side. It would fit better on top. How do I fix these two issues? Any help would be much appreciated.

4984
Rebecca W101
Magnus T
Magnus T
posted in Product Questions
Default share

Is it possible to share diagrams with a list of people (email addresses)?  If I create a new diagram then it is automatically shared?

20
Magnus T
seterhark@unwsp.edu
seterhark@unwsp.edu
posted in Product Questions
Space above name

Is there a way to add space above someone's name in a diagram box?

20
Megan W101
Nora M
Nora M
posted in Product Questions
UML Shape

I just purchased a subscription to Lucid Chart for the express purpose of creating a UML/ERD  for a database design.The shapes I want have a box with divisions for entity name in the first division with attributes listed in the second division. Supposedly Lucid Chart can do that but I'm finding a disconnect in the documentation. For example this page https://www.lucidchart.com/pages/what-is-UML-unified-modeling-language tells me all about UML. I don't need to know about it I need to find the correct shapes. The page shows the correct type of diagram but the LucidChart software only seems to have rectangles for entities and ovals for attributes.  I have gone through several searches and not been able to find information on where the correct shapes can be found.  

380
Megan W101
Keith E102
Keith E102
posted in Product Questions
CSV Import Issues

I have uploaded my CSV file and the system created my departmental org charts but did not create my entire organizational chart?  There are NO members of the team in showing for the entire company chart. Also I noticed that one individual is showing up in the two separate departments but falls under only one.  I've checked the coding and it's correct...

20
Annika W101
Catrien P
Catrien P
posted in Product Questions
Please help!

Why does the grid I have to use for a floorplan on not correlate with the measurements? 7m should be 7 units or any multiple of 7 not 5.5 ??

10
Megan W101
José C102
José C102
posted in Product Questions
Fish Bone

How do I make a fish bone diagram? Is there a template for this or anything?

190
Hayden N
José C102
José C102
asked in Product Questions
How can I double space my text in Lucid?

How do I double spaced the text in my document?

231
Hayden N
Jef
Jef
posted in Product Questions
Emoticons

Is there a way to import cell phone emoticons as a library?

20
Hayden N
Elena S
Elena S
posted in Product Questions
Offline Editor

Is it possible to use the editor without internet connection? 

80
Elena S
Elena S
Elena S
posted in Product Questions
How do I turn on pagination?

I want to be able to drag a shape over the side of my canvas and have the program automatically add another page. How can I turn on this feature? 

390
Elena S
Elena S
Elena S
asked in Product Questions
How to change canvas colour in Lucidchart?

Good day I would like to change the colour of the entire canvas not just the colour of individual shapes. Is there a way to do this so that my canvas is not just white? Many thanks.

740
Elena S
Elena S
Elena S
asked in Product Questions
Cell padding feature for shapes in Lucidchart

I'm looking for a feature on Lucidchart that will allow me to pad my cells so that I can adjust the margins around text within my shapes. Please help!

3130
Elena S
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