Product Questions

I copied the AWS Network Diagram template and I need to resize the line under the page title.  The size properties in the Shape Metrics is not editable - those sizes are greyed out.  If I drag the line it will not be a flat horizontal line it will be off a bit.  This is extremely frustrating.  Why can I not type in the width for this line?  Why is there not an option when dragging that shape to straighten it out?

Are there any Blockchain for Decentralized Computing icons (shapes) that can be leveraged?  From basics To specifics like smart contracts Ethereum public vs private blockchains Hyperledger decentralized identity etc etc.. Thanks   -R

Can a team account include people from more than one email domain e.g. outside of my organisation?

Hi folks Is there a way to add another swimlane in between two existing ones?  So far I know that any additional lane is going to be placed at the end of the pool and I'll have to reorganize all the tasks inside the lanes and change their names so that the new lane be correctly positioned.  Here is a screen of what I mean:  Thanks in advance.   Best regards   José Compadre Junior OAT Solutions Consultant

Hello I would like to create a timeline showing both inputs (project steps) and outputs (ex: product launch) with outputs being above the timeline (using the arrow pointing down) and outputs bellow the timeline. Anyway how tomdo the latest?   tks

HelloI have created a link earlier to share one document now I want to stop sharing. Whatever I do the link still works.I tried to rename the document still works the document now doesn't exist but still the link works in public!Please tell me how can I stop the sharing?

I'm making a circular ticket routing map and am trying to make a template item for the outer layer of the circle. The text orientation rotates with the circle. I can rotate an item around it's center point but I would like to rotate around the center of the circle so that the distance from it remains the same and the angle is always appropriate according to its position around the circle. Imagine the following text as a spoke on the outside of the wheel: "Team Name -- What they do" It will be easier to manage if I can make this template and paste the 40 or so around the circle adjusting their angle as needed but always pivoting around the center of the circle.

Hi after I draw the line I cannot edit it anymore. For example I cannot change the size thickness or position of the line. The editing function are just inactive (except for shape opacity function). Could you please explain how to do that? Thank you.

Hello I want to add the comparison operaters ≥ and ≤ (greater than of equal to and lesser than or equal to) in the text in my diagram. However copying these symbols in textbox is blocked for some reason and keyboard shortcuts as used in Word won't work either. Do you have a solution?   Kind regards   Miou  

I am trying to copy and paste when using the Apple Pencil on the Ipad Pro without a keyboard

I am evaluating Lucidchart but there are basic things I miss in the iOS app for example table handling: - How can I customize the no. Of columns of a table? - how can I change the color of each column of a table? - how can I change the no. Of swim lanes (e.g. more than 3)?  

Why can't I move my documents. I want to arrange them is a particular order and they won't move

The Org chart elements have fields which are only 1 line (name phone etc).  I want to have an org chart with a field which can expand to the size and amount of text entered.  I want an org chart with goals.  I can add a field called 'goal' but it is only 1 line.  Some staff might have only 1 goal others 3.  Some goals will be a few words some a whole sentence.   How can I change one of the org chart elements to have a field "Goal" and the field accept more than 1 line of text. Thanks

 I connected GSuite to Lucid but when I try to link a specific chart to a specific G Folder it automatically creates a blank diagram. When I try to export to GDrive from Lucid it exports a PDF. I want to be able to organize specific lucid charts in specific folders and open from G Suite and not rifle through lucid folders. 

Hi! I find myself downloading diagrams frequently for embedding in other documents. But every time I'm opening a diagram and choose to download as.. I have to select the my preferred options (PNG crop to content ...). Is there a way to save this for my user across diagrams (I know the last settings get saved while a diagram is opened). Thanks!

Hi we have a swim lane lines that appears to be overlapping and I can't fix it so that there aren't two lines. Can you tell me how to fix this?

 Does the software  have the option to assign a tag code to a instrument of valve and ensire this code is unique and does the software have an option to export the tag codes in a list to excel ?

HI Guys I'm having trouble integrating a graphic I designed on Lucidchart into my Shopify site.  Anyone if this is impossible for any reason? Any help appreciated. James

I am attempting to resize the an Android Device shape - but I am unable to change the size.  I can select the object and I see the blue box around the shape but there are not the rectangles to re-size.  I have tried using the four arrow icon but that moves it. I also selected the shape clicked "shape options" which allows me to see the size measurements.  In other shapes when I change these the shape changes as well - however with this shape (or any of the Android device shapes) when I change the size in the dialog box nothing happens.  There is a pin in the upper hand of the box and I can actually click this to remove it but still I cannot change the size.  Please tell me how I can re-size this shape.  Thanks!

Hello I have created several custom shapes inside a single custom shapes library: I need to export that library somehow so I could send it to my colleague (that needs to import it) so he can use them also to create his diagrams. Is there a way to do that in Lucidchart?   Thanks in advance Matija Zorboski

I wish that you would develop a FDA 510k Templates.

Is there a keyboard shortcut combination for adjusting page sizes manually by dragging from the edges?

I'm trying to print my document to a IPF750 Cannon Plotter. I set the page size to match the plotter approx 36x24. When I print it's a small barely readable printout. I tried scalling by it only printed a small piece of the printout. Any ideas? Is this possible?

I initially paid for the subscription when I reached the maximum number of shapes available for a free account. What happens to this diagrams if I cancel my subscription? I understand I will not be able to add more shapes but will I be able to access the diagram or will it be deleted? Thank you!

How do I get a sharper PDF? I have made several process charts with 9pt font but when I convert to PDF the resulting charts are hard to read because they are a little fuzzy. is there a way to refine the pixel count when converting to PDF to get a sharper image?