Hi Shirley

Thanks for posting in the community! To see the images on your org chart first select your org chart and then toggle the "Photo" button found in the right-hand toolbar (see gif below).

To learn more about how to manage the fields that are shown in your org chart please refer to the Help Center Org chart article found here. If this does not resolve the issue please feel free to reach out by filling out this Support form so we can take a look at your document specifically.