Product questions

 I shared my document with two other users with permission to edit and share.  When they go into the workflow diagram the screen says they cannot edit.

Hi Team I'm not sure i found the correct answer to this question on the forum and because i've created a lot of charts - i just wanted to be very sure.My company has now gotten an account so i wanted to cancel my personal subscription. If I've shared all my charts with this account am i good to deactivate my subscription without losing any data and also having the ability to continue editing and sharing etc. through the company account?ThanksN

Dear Lucidchart. Please turn-off or help me switch my account in English.The translation is terrible ((( it's unreal to use. I tried to switch in English in Account settings but it's still Russian. 

I add an action to a shape of toggling layers but after that Lucidchart asked me to press shift+ctrl+click to toggle layers. How to toggle layers by just one click instead of shift+ctrl+click? I appreciate your answer and thank you very much.

I find myself doing the same types of diagrams again and again I would like to have the tool I use most ready to hand when I create a new diagram so I don't have to find and add the shapes every time. Please allow me to add shapes I use all the time to the default ones loaded when I create a new diagram (like Visio) or better still notice which ones I use al the time and have them ready for me.

I want to fill table cells or shapes with images and the images will exactly match the size of cells or shapes like Powerpoint. Please tell me how to do that quickly. I really appreciate your help.

The view of all shapes is too detailed and I only want icons which can make shapes more closer. Please kindly tell me how to do that. Thanks a lot.

i created a horizontal guide but now i don't need it so how to hide it?

Hello  I would like to align text in a single block using differents sides but i noticed that many times the function take me all the text but i just want to move a line to a defined position. I had already do this before but i dont know why it only works sometimes? Maybe there is something to configure i dont know it. So please could you help me with this?

we have saml logins enabled for our corporate accounts.  Is there a way to login to the ios app using our corporate login credentials.  I see that google apple and o365 are supported but no corporate sso option

I am creating an org chart and there is a manager who manages two teams but when I create those two teams it assumes that there is a manager on each team and then direct reports rather than all of them being direct reports (shown in screenshot - andi is the manager and gabe perez and on down are all direct reports gabe perez should not be showing as a manager). how do i fix this without adding a plus sign to the side of gabe and making the list go horizontal or if it goes horizontal how do i make the list go vertical once i am done adding all the employees. 

Feel like there must be a way but I can't figure out how:  Creating a map of each of our campuses' printers. Would like to publish the map so that when clicked each object's row of data displays... But only when the object gets clicked on.  I guess the display could be in something like the "Selected Shape Data" sidebar or just a temporary/hovering window. Any way to do this?  

Hi I have a diagram with many shapes which are linked to various data objects in a Google Sheet. A colleague would like a copy of the file I'm working on to use for their own purposes so what is required is a copy of the Lucidchart diagram and a copy of the Google Sheet file I'm using. I've created a copy of the diagram and a copy of my Google Sheet but is there an easy way of me updating which Google Sheet the copied diagram refers to? All tab names/data fields are identical it is just the file name/unique URL which is changing so ideally I'd like to just point the copied Lucidchart diagram at the copied Google Sheet and avoid manually recreating all the data associations. Is this possible?

I have imported a spreadsheet of data for organization charts and created a document with multiple pages (one per company).  How can I establish settings to a master page so that "conditional formatting" choices will apply to all of the pages.  I would like choices like setting vertical spacing shape style employee field choices and their order and conditional formatting rules to be set one time and apply to all of the pages. In this example of have 12 pages.  Changing the above choices on each page is onerous as to make these options useless.

Every contact in the organizational chart being designed has a hyperlink destination (a Linkedin profile address).  How can I create the document so that one can click on the box the follow the hyperlink when I am using this in display mode?  I am looking for a universal answer.  With 100s of name this has to be someone done globally.

I started creating a diagram and I want to create another page in the same document. How do I do that?

Hello I am using one of the org chart templates but need to customize the final chart. E.g. some employees have multiple supervisors (dual reporting lines). How can I add an additional line to the other supervisor? I don't want the employees to show up twice. I also need to add additional dotted lines etc. How can I override/customize connections generated automatically to convey those unique relationships?  Thanks Anja

I'm trying to use conditional formatting on a floor plan to change the appearance of some objects. For example I would like to have occupied desks be green and unassigned desks be yellow. I have attached a data set to the diagram and linked rows to the objects. However when I set up the conditional formatting nothing changes. Any suggestions on what I might be doing wrong?

Hi guys We are trying out LucidChart and really want to like it.  We are coming from Visio so minor UI and nuances aside we really want to make this work. We signed up for the Team account and noticed that we can't see each other's files.  Are we doing something wrong?  Do we have the share individual files with one another in order for all of us to see it?  I thought the whole point of a Team was to avoid that (again I could be doing something wrong so I don't want to rule that out :) 

Hello! I have an Org Chart that is extremely large - 200+ employees and roughly 8.5inches x 192inches that I am looking to export. I want to save it digitally but have no idea which way would be best. Any help would be great!

We had one generic license under which a number of documents for different areas were created.  Now we have 20 licenses and want to 'move' some of the documents from the generic license to the individual's under each area.  If we share then we cannot delete the document from the generic license because then it will delete it from the person we shared it with.  Really we want to move a document not share it.  Is that possible?

Hi team   I am trying to link a google sheet to my organisational chart but the linking symbol has disappeared. Ho do I locate this feature now? Thanks  Tanya

Hello    i could not find a template of the moodeling language EPC or extended EPC. Is this possible with Lucidchart?    Thanks

Hi My org chart template has changed all by itself. There is a window pane on the right hand side which wasnt there earlier and it is user unfriendly.Also earlier I used to make org chart when the text box used to come on the left hand side

I would like to see if there is a way to create a flow diagram like this one by using data directly from Google Sheets? Is there a way to set up a Google Sheet such that a diagram like this could automatically be generated?