Product Questions

Found a subject line in Knowledge Base that had "line angles" but didn't find anything associated. Would like to have the three boxes connected with the two large arrows at an angle so the boxes could be kept in a pyramid formation.  I can align the boxes so the arrows are horizontal but doesn't convey the same as if the boxes are in a triangle. Guidance or ideas anyone? Thanks!

do you support Arabic text in lucidchart application ? if no when it will be and if yes please advice how can get the Arabic font  ?

Dear Lucid Chart Swamis & Mystics   We have a shared google drive between two organizations that we want to save our lucid charts to for collaboration. Is there a way to select the destination folder for the lucid charts sync so we can save our charts into that shared drive?   Thanks Nate

How come every time i place a line it immediately uses crows feet without me telling it to do so? How do i turn this feature off?

Can you export all the steps of your diagram to a list view i.e. task list?

I have created 3 templates to use with my students. I would like for them to be able to click a link to access the template and then be able to edit it without affecting the original template. Everything that I have tried from the past help posts still seems to edit the template as well. Is there some way for them to have to auto copy the  template so that they can use it?

ME REFIERO AL EXCEL DE DATOS PARA QUE AL SUBIR A LUCIDCHART LO IDENTIFIQUE Y LOS MUESTRE  EN EL ORGANIGRAMA

Cuando inserto fotos en organigrama las visualizo muy pequeñas las puedo agrandar solo las fotos?

How can i add notes to every field in table in ER-diagram? I can add note only to table.

Hi Is there any way to link an excel file that has multiple tabs by specifying which tab in the excel file to link to ?

Hi I am a new user lucid chat It's easy to read a simple one-page document. But when my documents contain multiple pages with so much information put into one big diagram how to get the best out of it?  I am trying to zoom in a particular area but I am not able to see an end to end on a computer.  Is there any better way to read and understand lucid chart complex ones?  Thank you appreciate your help. 

Does LucidChart support Net-30 Invoicing instead of credit card payments?

  I've been trying for an hour to find where to upload my csv table so that I can create an org chart. There's at least three places where it says "just upload" and then when I go there to Import Data there's no sub menu. I had a Lucidchart subscription before and cancelled it because your templates are just so frustrating - I could just spend the time in excel or word or powerpoint if this is how long it will take me to building presentation materials. I have an individual subscription - tell me if this limits me from this function or what's going wrong.

Every couple of weeks I make a copy of my diagram with changes that have been implemented. Mostly because I have had issues with changes not saving and pieces of my diagram suddenly going missing. So I take safety measures now. Every time I make a copy do I need to reshare the diagram with those I have previously shared with? Meaning the share invite doesn't transfer over to the new copy?

Hello I have created an org chart using an excel file and would like to regularly update it. I have a specific height and width of the shapes used but when I replace the data set with an updated version of the excel file the new people added to the org chart do not have the correctly sized icons. Is there a way to change the default size? Or can I make them automatically resize with a rule or something? Rather than selecting all and matching another shape? 

I'm new to Lucidchart and thus far enjoying it. However I have one issue: Distances between objects won't align. If I want say 1 inch then then on one side they go to .998 and the other 1 inch. This make lines that are at slight angles rather than horizontal/vertical. I've tried a whole bunch of settings but cannot seem to get this to just make distances the same. Any help would be appreciated.

Hi thereIs there a way to split a diagram into multiple sections such as with a line? (and maybe color each section)The only way I was able to do this was to make three square sections but it's a lot more difficult to add shapes inside them and there is also no grid lines. Thank you in advance!   

I have an external link to a pdf document. When I follow the link the document downloads. Is there a way to open the pdf in a new tab rather than download?

Hi i have created a circular organisation chart and have manually added the employees. Iam not able to add the employee photos. how do i do it?

I was watching a tutorial and noticed the user was able to Pin shapes to her toolbox after selecting them. There was a "Pin" icon she was able to click. I don't see that "Pin" icon in any of the shapes I've selected. Anyone know how I can pin different shapes to my toolbox?

In an ER diagram I use the "fields" option in the toolbar to only show the top X columns in certain tables since they are very large. Is there no way to scroll through the column lists in these tables? Do I really need to resize the table every time I want to see the columns in them?

How do I create isometric diagrams in Lucidchart?

We have 4 Levels in our department.  Director Manager Engineer Technician across multiple cities.  Currently we have a Manager in one office reporting to the Director as well as 2 Engineers in another office reporting to the same Director.  If I fill in the Org Chart it forces me to have the Engineers and Manager on the same horizontal row because of the reporting structure.  This will rub some the wrong way if I show it like this because it is saying the Manager is the same as the Engineers in terms of hierarchy.  I want to push the Engineers down a row however i don't have a position between the Engineers and Director to make Lucid Chart do this so all the titles align correctly across the rows.    Is there a way to manually move the Engineers down a row?

What templates do you recommend creating interactive narratives for video games with choices in action and dialogue?

Hi all  Having some trouble and I think this should be a quick fix but I'm a brand new baby user on this thing and haven't been able to learn all the features of the solution. I'm using the Sales : Wining by Design "Content Map" template and would like to scale it so that I can fit a lot more bubbles in the various boxes.  If I try to select all and drag it to a far greater size the lines start to get thrown off etc (pic 2) Really I need to scale the background lines - I'll happily drag the bubbles one by one to where they are supposed to end up on a new larger background