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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,838 Topics
  • 14,600 Replies
5837 Topics
Scott H102
Scott H102
posted in Product Questions
Max .csv file size for ERD import?

hi there - I have a rather large .csv file spooled from Oracle (~12.5m) that i can't seem to import using the ERD import feature before i start trying to break the query down into more manageable chunks wanted to check and see if there is a known max size/number of objects that the import can handle? using Chrome and have tried wait option a number of times before killing the pages can try other browsers but thought i'd check for hard limit first. thanks!

100
Annika W101
Lynne S
Lynne S
asked in Product Questions
Stuck in comment-only mode in Luicd

Hi I'm stuck in comment mode? Don't think I have used any special shapes? Is this something in my settings as I understand I come under a company licence? 

3740
Remy M
Andrew G101
Andrew G101
posted in Product Questions
Jive and Lucid Chart update

We are using Lucid with Jive. We create a Jive document and embed the chart as an app. My questions are: If an update is done to the chart in Lucid (we are using for Org charts) will the changes be shown when a user clicks on the chart? Or do we have to re-create the 'link' to the chart each time we make a change? I suspect we have to re-create the link each time we make a change in the chart.

10
Carson G
Yeva S
Yeva S
asked in Product Questions
Changing arrow in Lucidchart to straight line

Help! Creating a basic flow chart  in Lucidchart and all lines connecting to boxes are presented as "arrows"I've tried to change it using the suggested methods and nothing works. Please advise!Thanks

440
Keyvan S
Rida S
Rida S
posted in Product Questions
Moving directory between acounts

Hi I'm using two accounts and I need to move a folder with diagrams from one account to the other. Is there any way to do that ? I can share logins and point the folder if you could do it as an administrator.  regards Maciej

00
Annika W101
Genia S
Genia S
posted in Product Questions
Is there a way to attach descriptive explanations to diagram elements?

I need a way to attach (perferably right to the diagram but as links to external documents would also be ok) descriptions of what given elements represent. Specifically I want to be able to pull sections out of an SOW and cut/paste them into descriptive bubbles (or whatnot) that are attached to individual items in the flow. Is this possible?

10
Abby S
Thomas H101
Thomas H101
posted in Product Questions
Edit shapes

Hello i'm new to the platform I'm using a pump shape but it has a pre-set text in it that I want to remove as you can see in the text below: Can you advise on how to remove it? And also on how to edit pre-existing shapes in general? Thanks in advance Thomas

10
Karsten B
Roberto L
Roberto L
asked in Product Questions
Lucidchart document appears in Library but not when opened

Hi I cannot view my past document and diagram I can see the thumbnail but when I open the document I cannot see the diagram I see only a grey screen. See the attache pic  

760
Micah
Lauren Y
Lauren Y
posted in Product Questions
How do you make specific text bold italic or undetl8)ệ?

How do you make specific text bold italic or undetl8)ệ?

20
Annika W101
Cyril C101
Cyril C101
asked in Product Questions
How to delete a file

How can I delete a file I don't need anymore?

950
Emma D
BruceG
BruceG
asked in Product Questions
Adding images to Chart or linking to an image

 I'm new to this I have the jest of basic flowcharts down I want to add photo images to certain balloons/shapes along with my text name for the balloon.  I see you can add hyperlinks slides etc. but maybe I'm not understanding it correctly.  If you took a sample org chart I want to be able to click on a balloon and have the photo I've selected for it expand then go back to a smaller size when I move away from it.  Is this do-able?  Is this more like "adding a layer"?

420
Flavia D
Zachary A
Zachary A
posted in Product Questions
Lost Text

 A coworker shared me on a org chart for our company and I am unable to read the text in each of the cells. They appear as black boxes and not actual characters. When I click on the box I can read the information but the black boxes are not very conducive to reading and printing. How can I remove these black boxes?

00
Max A
John S106
John S106
posted in Product Questions
Word add-on changing Google Accounts

I have multiple Google Accounts for various organisations I belong to. The Logout button within LucidChart add-on for Word works but when I try to login with Google again it uses my previously entered account credentials. It appears that Google SSO credentials are cached. Has anyone else experienced this? Does anyone have an option for a workaround or fix?

00
Carson G
sam a
sam a
posted in Product Questions
Document BPMN 2.0 Synchronization issue

Hi there I have come across a strange sync. problem. I am the file owner but one of the individuals that I have shared the file with has made some changes but I cannot see them. Although the file name was not changed I guess this has happened when lucid has recently changed the BPMN 2.0 task markup. However I have searching for the changes but I have discovered them when I checked the notification tab The document has identical name but the content is different and the group that I had shared the document with is different. It looks as if the changes are somewhere lost in the cloud and has not been synced. yet.    

80
Remy M
Oscar
Oscar
posted in Product Questions
Share diagrams in separate documents

Greetings After working with the design of several diagrams due to the complexity of the process it turned out to be extensive and difficult to read once is exported to PDF in a single page. Is their a way to zoom in over certain part of the process and only export that section? Something like taking a capture exporting it and move to the next section and repeat the process. Thanks Oscar

00
Max A
Lindsey A
Lindsey A
posted in Product Questions
Google Integration from different account

Hey quick question. Is there a way to integrate a google drive to an account that is a different email's drive? How do I go about doing that?

00
Karsten B
Miek T
Miek T
asked in Product Questions
How to Change Padding of Margin for Textbox in Lucidchart

See screenshot below:

241
Max A
Jose S101
Jose S101
asked in Product Questions
Change team name

Created lucid chart under company "A" however we changed the company to name "B".  How can I update the team name to avoid having to create a new Lucidchart account? 

340
Keyvan S
Jerry D
Jerry D
posted in Product Questions
I want to be able to control if pages are automatically created when I add content

I want to be able to control if pages are automatically created when I add content.  I have a document that keep creating a lot of pages when I upload an image that is bigger than the page. Is there a way to turn this on and off?

00
Karsten B
Vicki C
Vicki C
asked in Product Questions
Swim Lane Headings On Multiple Pages

How do I get my swim lane headings to repeat when I go over one page?

195
Remy M
Chris H104
Chris H104
posted in Product Questions
Swim Lane Styling

Is it possible to style individual swim lanes please that have already been assembled ? For example if I place a new swim lane and change it to green then add in another swim lane and change the style to yellow I can add them together at that point but cant seem to ungroup them ? Thanks in advance

20
Max A
Kirsten Y
Kirsten Y
asked in Product Questions
Dotted line to show secondary reporting relationships in Lucidchart org chart

 How do i draw in a dotted line to a box that is superior to another box to show a secondary reporting relationship? 

13898
Nico K
Jeanette L
Jeanette L
posted in Product Questions
Click point in Lucidchart diagram that leads to Confluence page/section

Is there any way to have a diagram/flow created on Lucidchart and add a hotspot/click point where when added to the Confluence page and someone clicks on that point it scrolls down to a certain part of the page? (similar to an anchor on Confluence?)

20
Karsten B
Nick B102
Nick B102
posted in Product Questions
Adding a responsibility list to team members

Hi. I have created my 2d company org chart with no problems. Now I want to add a list of tasks to each role (e.g. Office Junior has a task list of Photocopying Making Tea Sorting Mail etc). As the lists are quite long I'm expecting them to be hidden in some way until the chart user needs to see them.  How can I add this kind of detail to my chart? Thanks in advance for your help. Nick

80
Annika W101
Sally C
Sally C
asked in Product Questions
Accessing the Admin Panel

Where do I access the Admin Panel. Currently I am the only team member so I assume I should be Admin for us. I need to be able to add the other users or does the domain name decide who would be a team member? Thanks in advance for your assistance.

270
Sally C
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