Product Questions

How do I convert old org charts to new ones without rebuilding them.

How can I add text to a Palo Alto stencil?  I want to label it like FW-TEST but I don't see how to add text or labels.

How do I keep the integrity of the mind map - collapsible sections etc when exporting to PDF (or another format).  The mindmap doesn't keep the linksor ability to expand collapsed sections.  I'm sure it used to.  Please can you help.  Thanks Fiona

How do I draw over an image lines shapes etc.. Use it similar to a background.

Good afternoon! I realized that this platform operates from a system similar to AutoCAD's "OSNAP" function where drawing cursor capture occurs for some specific points of the layout. I would like to know how I could disable this function as it prevents me from accurately entering text in some elements imported from my computer. Thankful!  

I'd like to link a text box to an icon but I need the text to be hidden until I mouse over the icon and then it pops up. Is there any way of doing this?   I need this as Lucidchart loses my Screen Tips text on import from Visio so I need to recreate this function.

Can we get email notifications when documents are added/removed to/from a team folder?

Hello I'd like to make a custom line - not just customize it with the basic settings. As an example there is a line style for "dash-dot-dot" but not for "dash-dash-dot-dot-dot".  If there was a setting for formatting line styles where you could make a line repeating something along the lines of "10px.dash-10px.dash-dot-dot-dot". That way you could customize the lines in ways used for different diagramming purposes in mechanical installations. Any solution would do right now though Best regards

I am deleting a user and they are the creator of one document but editor on 32 documents. If I don't transfer ownership does it delete the 32 documents to which they are an editor only? 

Is there a way to insert a bigger pictures in org chart templates? You can barely see pictures that are added next to names because they're too small even when you alter the paper size. This somewhat defeats the purpose of creating an org chart if you're unable to see the pictures. 

I'm trying to display information from SmartGroups in a non-standard gridded fashion. I'd like to be able to choose a specific location on the page where I would like to place each container e.g. if the containers reference countries I'd like to display them individually over their correct location on a map. I think (hope?) this is possible through the use of formulas i.e. creating new shapes that reference data within the Smart Group. However I am struggling with the syntax and a lack of other examples from which to learn from. One additional note: the Smart Group is based on an org chart (which itself is based on an excel spreadsheet). Technically the solution to my issue (mapping fields against physical locations on a page) could also reference the org chart or even the spreadsheet itself.  Any/all help and guidance would be gratefully received. 

Hello Is there a way to change the order of lanes? In the case of an elaborated chart with 4+ lanes I would like to change the order of the lanes. For example move laned 4 to position 1. Is there a way to do that? Thanks Moshe  

As the boxes and lines gets more complex and overlapping each other I have a difficulty to easily read the relationship between the boxes. Below is an example if I am trying to see anything that is connected to the 2nd yellow box on the left it will be hard. Any advice?

The UML diagrams that I get in LucidChart frequently have very small font sizes.  I want to make the text larger.This is _different_ from regular diagramming in that the UML diagram is being built from a UML language.  The boxes in the diagram are not individually selectable or stylable. The resultant diagram cannot be ungrouped without losing attached UML descriptions language that built it.  Therefore none of the documentation on changing fonts for other things seems to apply.  The one case I have found to work is this one: In the non-default case I can do a Select All and increase the font size in the entire diagram but that causes boxes with longer labels to lose their text presumably because the text in those boxes "wraps" in its entirety and gets clipped by the box instead of LC breaking the word at letter boundaries.  If that were not challenge enough re-building the diagram causes all the text to revert back to its tiny 7pt size.  So even if there

Is there a way to configure the width of the text box for arrows and lines? When i write some text after the first word the text breaks on a new line although the is a lot of space on the line width. If I didn't use spaces between words the test remain on the same line. I want to maintain on the same line something like "wordA wordB wordC"

For the life of me I cannot figure out to draw a normal line in Lucidchart.    Here is what I'm trying to: ^||-------------                |                |   I want a simple three-legged line with two right arrows. But no matter how I adjust the middle squares it always corrects it to a two-legged line like this:^|||--------------I tried turning off the line settings under Page Settings and looking through the docs but I can't figure out how to this. I had this same problem about a month ago when trying this tool and eventually gave up and used another tool. Any help would be greatly appreciated.                  

Since I got approval to purchase LucidChart (for Visio alternative on Mac) I was excited to see Mind Mapping.  But I'm having an annoying issue where if a create a new Mind Map any Child or Sibling idea shapes have a dark outline and the Line Color option is greyed out when I select the shape and attempt to edit.  All it will allow me to do is edit the internal shape color.  I know this can be done because if I create a new Mind Map using the template "Digital Marketing Mind Map" not only are the Child and Sibling shapes not outlined but you can also edit the line color.  So I'm apparently missing a setting somewhere.  Can you tell me where the setting is that will allow me to change the line color of Mind Map shapes?  Really appreciate your help.  Thank you!

When I import a Visio diagram all my screen tips stop working.  Is there a work around for this problem?  I don't want to rebuild the screen tips in Lucidchart.  Can anybody please advise on a solution? Thanks Mike  

Can you put words into the basic circle diagrams for flow chart purposes?

I have enabled the google drive backup under integration and synced all the diagrams. But I noticed it's not syncing the folder Example: If I have created a diagram under a folder integration. I see the actual diagram from the folder not folder and the diagram 

The CSV import feature seems to mostly work per the documentation (https://lucidchart.zendesk.com/hc/en-us/articles/115003866723-Process-Diagram-Import-from-CSV). However one feature that is sketchily documented is specifying the Shape from the respective shape library. The documentation says "Only certain shape libraries are supported" but does not specify what shape libraries those are. And no matter what I specify in the input file all shapes are imported as "Flowchart > Process". 

How do I see who owns a Lucid document?There are a lot of document in the Shared With Me view.  I can't figure out how to see who owns a document so i don't know who to reach out to.

Hi   When we imported a Visio BPMN 2.0 diagram with a swim-lane it came in as a pool shape but we cannot extend/add additional lanes or change the shape to a multi-swim-lane shape so we can add lanes. How can we do this?   Thanks 

Hello There Is there a way to turn off spell checks for caps e.g. for something like KMM or ABC we clearly don't need a spell check Thnx

Hi I was used to work on Visio and I'm trying LucidChart which I find very good software. Before to purchase it I would like to know how I can move the forms very few as we could do it in Visio? Even if I zoom on the scheme on 200 % when I move a form it moves from the same distance. I would think it should move from a very small distance but not the case. Is there a way to do like in Visio? Thanks for your reply.