Hi Mauricio 

Thanks for posting in the community! I apologize that I'm unable to respond in Spanish but I would be happy to help you locate your missing work. 

• The document(s) may still be there. Can you double-check that you're in the correct account? Sometimes users will use single sign-on while signed into a different email account which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.


• It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash?


• If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared them with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.


• Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document you might be able to find it. If you are able to find it please send us the URL and that could help us track it down.

If these steps don't help please contact us here and provide the name(s) of your document(s) if possible and we'd be happy to continue looking into this.