Product Questions

Dear Lucidchart communityI seem to have stumbled upon some sort of bug when selecting text. Although I can select text either by dragging the cursor across multiple characters or by holding down shift and moving the cursor by using the arrow keys on my keyboard I don't get any visual feedback (blue highlight) showing me my selection.I'll try to make available 2 files: • One screencapture showing me selecting multiple characters and then deleting them with one keypress (no highlight visible). • One screenshot which I've found showing how selected text would look like for users not affected by this bug. Please see attached screenshot My system specs: • Hardware: MacBook Pro (15-inch 2019)• OS: macOS Mojave Version 10.14.6• Browser: Google Chrome Version 79.0.3945.130 (Official Build) (64-bit) Would be great to hear if this would already be a known problem and if the team is working on fixing it. Not a super-bad bug since I basically everything else works flawlessly - it's just a bit

Hi there is it possible when I got the Premium Account to change fonts to the fonts my brand is using and also adapting colors and so on ? It should look branded.   Thanks for your effort Barbara

I accidentally removed elements of my left toolbar (which helps you easily insert different shapes and elements etc.) - can you please advise how I can get these back?  Thanks! 

Is there an envelope icon/shape somewhere? I can't seem to find one.

I used to be able to drag the text box over into the chart. Now that is gone!  How do I get the basic boxes back?

I am using visio right now and am looking for a change now. Searched the internet for best visio alternatives and found Lucidchart as one of the best one. But I am not sure about how the whole process of importing visio files in lucidchart work. Will it be an easy task or it stucks somewhere in process. See: https://mychartguide.com/best-microsoft-visio-alternatives/

Hi - very often I need to connect lines to lines for example in defining a varied asymmetrical boundary around objects (a shape won't do). So I need to connect one line to the next in sequence. How is this done? Thanks.

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When I have multiple layers the all the objects on the layers I'm not currently editing are grayed out. Is there any way to have them just display normally? It's visually difficult to work with items that are related across layers when the contrast keeps changing when I switch layers.

SBKTelecom has produced massive documentation for one of our clients "Staples" over the last year detailing all aspects of their new branch WAN architecture among other things. I today got news that Staples was also in the process of testing out LucidChart. The client was asking us if there was a way we could transfer these diagrams under their account or share RW access for Staples team to keep them up to date or evolve without them doing the work all over again. Obviously we have other clients on that platform and would like to know the way to export all their documents we are creating for them.

Is there a limit to the number of times I can use a connector line in the free version?  After completing a couple of very simple flow diagrams I am now prompted to upgrade to a paid version to be able to use the lines.   Thanks

I have imported some svg shapes and I am able to change the color and the size if I use the slider. But if I want to make them all conform in height I can't lock the aspect ration when I manually enter the height. It just doesn't work. It toggles between blue and black but the width remains the same as I change the height regardless of which color the lock icon is.

I have 30+ documents I want to create as a .PDF with pages. How do I accomplish this?

Hi there! Am I right that Lucidchart was previously available as a downloadable desktop software? II have some flowchart files on my hard drive that I desperately need to open and I could swear they were made with Lucidchart but now I can't find any desktop version and neither can I see any obvious way to import the files into the browser version. How can I access my previously-stored charts?

I am unable to access or see any of my documents or others that were shared with me.  I have tried multiple times over the last couple hours and other team members are able to load theirs.  Any ideas of what they problem could be?

I've placed a rectangle in my document and locked it. Now I need to resize it but when I select the rectangle the lock (and everything else in the format bar) is grayed out. I don't have layers or anything. I've even tried deleting everything else on the page. Still no go. What am I missing?

I'm looking to reference specific pivot tables within Google Sheets and therefore when I update base data and the pivot changes that there is an opportunity to dynamically change the table on the diagram. Is this possible?

I have a folder with several diagrams.  The main diagram links to the others (using shift-cmd to select).  Is there a way to get all these into confluence and keep the links intact?

I created a flowchart yesterday. I currently have 29 of the 60 objects per document and now the document will not let me add any more object without upgrading. Please Help!

I'm working on a presentation and love how everything smoothly moves to each focal point of my chart. However there are times I would like to duplicate a slide to show the same slide area but with a new element for example slide A has a woman sitting and slide B is the exact same image but now a halo appears around her head. How to do this?  I also tried to create a replica of the image in slide A as a separate layer which shows the halo but I am not sure how to turn a layer into a slide.    Any help for this lucidchart newbie is much appreciated!

Hi I would like to use the smart field feature to automatically push the value of account & opportunity field Salesforce fields into Lucidchart Account maps. It's explained here in the latest section of this post: https://lucidchart.zendesk.com/hc/en-us/articles/360022055032 The problem is I only see the Contact object and not the opportunity or account object. The integration is setup in admin panel but it still doesn't work.  What am I missing? Who can help? Thanks! 

I signed up via my Google Account but now I want to login with a traditional account name and password.  Is it possible to make this change?    

When I close my document with Smart Containers the ability to refresh the data disappears.  My source data is located in Google Sheets.  How do I update my document when re-opening the file?Thank you

Is there a way to get additional templates other than the prepackaged ones for LucidChart OnPrem?

What is the minimal account type that a 3rd party need to have in order to be able to edit a diagram shared with them?