Hi Tatiana thanks for posting in the Lucidchart Community! Since this concerns your specific document that potentially contains personal information I have moved your request to a one on one support ticket and will continue looking into this issue via email.

If anyone else is experiencing a similar issue please reach out via this form for one on one troubleshooting.

For general information on org charts in Lucidchart please take a look at the Org Charts article in our Help Center.