Product questions

How to consolidate two lucid charts instance into one? We have two instances and would like merge into one Thanks

Are we in control of all our own backups or does Lucidchart do some level of backup? 

Hi there how do I merge arrows in a flowchart? Like the attached image (arrows coming out of 2.2c process task).

I have a Lucidspark license assigned to me and my role is Account Owner.  I want to transfer that license to another user but I am unable to edit my licenses.  Is there a reason for that?

Necesito cancelar mi subscricion pagada porque la tarjeta ingresada no es mia.

 Hi I have a large process flow running over multiple pages. While viewing in LucidChart its fine but when I download it in PDF its gets broken in 60 different pages which makes it almost impossible to view or print. Can we get the entire process flow download in a single page in PDF?  Omnigraffle offers this functionality of entire map in one single page of PDF which makes the view so much easier. Is it possible to get this in LucidChart too? 

I am trying to share my chart but when I click on the link to test it starts on my upper layers instead of my base layer. I had it set to the base layer when I clicked "share".

I am using Lucidchart in my database class and had students using the Entity Relationship shape library to draw entities and connect them.  In my browser the options to change line endings or reverse direction are all shown in the properties bar. I had several students show me that in their browsers these options do not appear.  Instead there is a line icon that when clicked on pops up these options.  I have experimented with changing zoom searching settings and searching this forum but have not yet discovered why our user interfaces are inconsistent.  Trying to resolve these inconsistencies to make it easier for students to learn the techniques. Anyone know what might be going on here? Thanks! George Wyner (teaching at Boston College in MA USA)

Já cancelei no site e a cobrança está na minha fatura. Não sabia que a renovação era automática! Não quero renovar a licença anual! Favor estornar o valor! No aguardo! Obrigado... Vitor

I have a text file which I want to import into sticky notes. Some of my notes contain new line in the text and it's important for me to preserve it. Is there a way to do so?

Me cobraron 95 dolares nunca decia que el pago era en dolares

I need to create a EPK flowchart. Sadly there is no library for that. I added the BPMN 2.0 library because the shapes are similar. To add text to an conversation shape you have to do the following steps: Double Click Shape Insert Text The text is below the shape.This is wrong in an EPK. In an EPK the text is inside the shape: To achive this you have to do the following step: Select text from shapes menu Insert Text Position text perfectly in the middle which takes some time Group Text and Shape so you can drag them together Can you add text inside by using double clicking? I think I already know the answer so please add a EPK library or add a inside/below switch.

I'm new at this...I started from a template Data Flow Diagram (Physical) Example There are horiz lines inside the rectangle shapes.  You can add text above and below that line. Is this a standard shape?  IF so where is it ? Can I remove the line?  I'm really just wondering how to find answers to questions like this. Thanks.    

Use la versión de prueba y luego y me realizaron el cargo por casi tres mil pesos requiero qués e me reembolse ya que en la pagina dice que es de 7.95 dolares que es pesos es $170.85 por lo anterior solicito me rembolso y la cancelación.

The system keeps referring me to a pop up that say I need premium but I just sent 400 upgrading and it is still blocking me

can I makes changes to a Lucid Org chart in power point?

No me sale la opción de cancelar mi suscripción no me funciono la aplicación para mi trabajo

I have the Omes and Omes Medium.  Omes loads and is available.  Omes Medium does not.  I cannot access it.  Omes Medium is the primary font that I need for the document.  How do get both fonts listed or at the very least remove Omes so that I can use Omes Medium?

I was testing the org charts with pictures. Headshots from LinkedIn profiles work well but I've been having problems with pix that come from another source e.g. corporate website leadership pages. It seems the URL need to contain the word "image" in one way or another to be recognized but I'm not sure. It also didn't work to download the pix onto my OneDrive and link that way.  What am I doing wrong? Thanks in advance.

I have created a Lucidspark document but any efforts to export it to lucid chart or pdf have come up as blank. I cannot use this document as it it.   Other post and tutorial assume it can be viewed as a lucidchart but at present that is also blank.  I thought paying a subscription would help but alas no change  

Sticky notes are the simplest form of white boarding. When we are solving complex problems we use 3 X 5 cards since they can capture quick content and then allow the team members to elaborate on the content.   Has any thought been placed on adding a 3 X 5 card object? the basics would be: A header that captures the essence. This would be similar to the text captured on the sticky A body that captures more details.  A more advanced object (and more usable object) would have: mark down or editing capabilities that include all of the standard text objects that we expect in a web object: bullets WITH indentation (Which is missing on this form - this bullet should be indented for clarity) A back page that can hold: more text links images or drawing objects. These features would add significant idea exploration depth to the collaboration capabilities of the existing simple sticky note design.

Even if I choose from template or simply click on 'New Lucidchart Document' the new page that appears is blank with about:blank on the address bar. It's a new account. Email has been verified but nothing has helped. Therefore I haven't been able to try LucidChart at all. 

Exporting my file see URL below just exports a blank page. If I print to PDF i get a document that is 100's off pages long. Please help?   [Document URL]

I have an org chart in google sheets which is data linked to my lucid chart. It's actually multiple org charts broken up into multiple tabs in LC with filter views all backed by the same sheet. If I click "Refresh Data" on one of the tabs all of the tabs refresh which is great.   What I need to do is add one more tab and just edit the filter view but still have it linked to the same data source. However if I duplicate an existing tab it breaks the link (the data becomes static) and I've found no ways to introduce a new tab with a new filter without re-importing the whole sheet from scratch and losing all my changes. Surely this should be possible?

How do i move the position of individual boxes in an org chart without changing the relationship between a parent & child box?  And how do i move only one set of child boxes to a line/level that is lower than the rest of the org chart child boxes that are currently on the same level? (question asked 2 years ago by others is there any solution now )