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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,679 Topics
  • 13,889 Replies
5679 Topics
Ruben G
Ruben G
posted in Product Questions
highlight related fields

Good Morning. I need to highlight all the fields that are related to arrows with a field by clicking on it. how can I do it?

10
Maison W
6 years ago
Linda M
Linda M
posted in Product Questions
Snap a staight line

 How do you make a line and make it perfectly straight?

90
Megan W101
6 years ago
Suhas C
Suhas C
posted in Product Questions
Can members from two different teams collaborate on the same document?

Hi I am a member of a team for some time now. I have created a number of diagrams that I now need to share with people who are not on Lucidchart. For some reasons I cannot add them to the same team but I can buy a new team license for them. I want to know before I buy the license if I can share the diagrams from my current account (Team A) to the new accounts I create for them (Team B) in a way that we can all collaborate. Suhas

50
Megan W101
6 years ago
Jonathan M101
Jonathan M101
posted in Product Questions
Two lines of text in UML Class diagram name - adjusting height within shape

I want to use the default UML Class shape (3-row) and I want to diagram a Django model which would take the special tag <<model>> above the model name - so really I simply want 2 lines of text in the name row like an interface shape with a third row for methods. I would expect that the lines separating rows could be moved up and down to allow for more or less text without affecting the overall scale of the shape and while I used to be able to adjust the line spacing within a class shape suddenly I'm not able to anymore.  When I hover the cursor over the internal lines I don't get control handles any more. Instead only the outer shape strokes are controllable. 

230
Jonathan M101
6 years ago
Carmen S
Carmen S
posted in Product Questions
Choosing a different folder for downloads

Hi there Is it possible to change the folder where my Lucidchart files get saved when I download them in my computer?  Thanks in advance

30
Megan W101
6 years ago
Peter D102
Peter D102
posted in Product Questions
How can I add documents to a shared folder that I didn't create ?

How can I add documents to a shared folder that I didn't create ?

10
Abby S
6 years ago
Pcerrilla@Clicker360.Com
Pcerrilla@Clicker360.Com
posted in Product Questions
I am the owner of the document but for reason it looks that i can only view and no edit

I am the owner of the document but for reason it looks that i can only view and no edit

30
Megan W101
6 years ago
Gleb
Gleb
posted in Product Questions
Account Close

I am trying to close my account but the "Close account" button is not working. I would be grateful if you could please close my account and delete all of my information because I no longer need it in my work.SincerelyGleb

10
Megan W101
6 years ago
Bettina C
Bettina C
posted in Product Questions
Org Chart

Hi. I just imported my BambooHR org chart in a CSV file. I'm not sure how to get the chart set up on Lucidchart. Can you please assist?

130
Maison W
6 years ago
Daniel N
Daniel N
posted in Product Questions
Automatically Count Nodes

Is there a way to automatically or automate the counting of nodes on a Mind Map or Entity Relationship? For example one "parent" has 3 "children." On the parent it displays the number three. Thanks in advance for your help 

50
Daniel N
6 years ago
Lee G
Lee G
posted in Product Questions
sharing documents with another Lucid chart account holder

Hi   Please can you tell me how I can share a lucid chart document from one account to another different lucid chart account holder? I have opened a new account and want to send some documents from my old account which is still open to the new account.   Many thanks Lee

20
Lee G
6 years ago
kyle a
kyle a
asked in Product Questions
Setting a theme for all diagrams in Lucidchart

Hi I have created a diagram and styled it to be in keeping with company branding. I set the styles as a theme with a view that we can use this then quickly to set the style for all diagrams to be consistent however when I go into a different diagram on my account the theme I have created is not there for me to easily set the style guidelines. This should be able to be applicable to all diagrams not just the one I have created the theme in..is there a way to do this?

1591
kyle a
6 years ago
Pam B101
Pam B101
posted in Product Questions
Links

Shouldn't links to another LC page be clickable in a downloaded PDF?   My goal is to be able to send clients PDF's of their diagrams because most do not want to actually login to LC.  Perhaps there's another way and I'm thinking about this wrong?? :)

90
Maison W
6 years ago
Joana M
Joana M
posted in Product Questions
Copying pages with lucidchart documents

Hello! I'm trying to copy a set of confluence pages to another space each one of this pages have some lucidchart documents embed. When I copy de pages I realize that the lucidchart documents are reference to the original ones and I need to keep a clean copy of them on the copyed pages. Can anyone tell me what am I missing? Than you!

20
Joana M
6 years ago
Chris R102
Chris R102
posted in Product Questions
Can Bubbl maps be imported?

Prior to LucidChart I used a web based product bubbl.us to create "Mind Maps" and have several of them over there.  Is there a way to import them into LucidChart?

20
Maison W
6 years ago
Justin M101
Justin M101
asked in Product Questions
Select and Move Objects independently of Swim Lanes

As someone iteratively building a flowchart using Swim Lanes and Objects in Lucidchart (which is generally a great piece of software BTW)...   ...I need to be able to easily move multiple Objects (mostly representing steps transitions and decisions) that are located in multiple Swim Lanes independently of the Swim Lanes... ...so I can quickly refactor a complex flowchart mostly by moving sections of it apart so I can insert additional steps transitions decisions etc. My usual approach to flow-charting (often in a workshop setting) is to slam basic steps decisions and paths between them into high-level Swim Lanes as quickly as necessary to get the "sketch" to an end-point (i.e. where the process I'm diagramming finishes or triggers a new discrete process). Afterwards I go back and add in the subtleties of the process (joins additional steps and so on) which usually involves enlarging the canvas adding Swim Lanes and importantly grabbing large portions of the flowchart and separatin

2090
Micah
6 years ago
Simon A
Simon A
posted in Product Questions
Automatically import new rows in to flow chart

Hi Say I have 6 rows of data in my current Google Sheet that's linked to LucidChart and I've created shapes from those 6 rows. If I add a 7th is there any way to automatically generate a new shape from that 7th row?  Connected to this if I have a timeline flow is there any way to automatically change the ordering of elements in the chart based on the row ordering in my Google Sheet?   Thanks

20
Simon A
6 years ago
Brian F101
Brian F101
posted in Product Questions
Document security??

Does it exist?  We can view all diagrams in all pages regardless of page security

10
Andrew D
6 years ago
Aaron W102
Aaron W102
posted in Product Questions
Closing Google account. How to move Lucidchart files

 I see similar posts but I'm looking for a more direct answer and hoping someone can help.  We will be closing our Google account and moving to Office 365.  My questions are: How do we insure users will still have access to there diagrams?  Do they need to actively move them somewhere or are they currently residing with Lucidchart?   What should we do here? I believe man use SSO with Google to log in to Lucidchart.  Do users just need to set a password so they an log in later without using SSO?  I would greatly appreciate any advice for our users so we can continue to enjoy Lucidchart with minimal interruptions.    Thanks  Aaron . 

10
Aaron W102
6 years ago
Shira
Shira
asked in Product Questions
How can we take an existing JSON file of the diagram in Confluence and re-create the diagram from it?

Hi  The steps to reproduce the problem:Edit a page in Confluence Add LucidChart macro Draw whatever is needed Press File->Save in LucidChart Close the tab without pressing "Back to Confluence" Now the page has a json attachment of lucidchart but it cannot be used anymore... Need to create the chart again...   How can we do it?Thanks Shira 

1810
Omid F
6 years ago
Cheri R
Cheri R
asked in Product Questions
Saving document to PDF format produces blank file for one of many documents

Hi I have created and downloaded many documents to pdf without issue.  I have a document now that produces a blank page when I download it to pdf.  I also get a blank screen when I try and print it from lucidchart. Thanks Cheri

284
A
6 years ago
Kelly P
Kelly P
posted in Product Questions
Cannot place other objects in front of pasted image

I am trying like crazy to put a "wireframe" screen shot from an application I am designing screens for in a layer behind my labels and controls but I simply cannot find a way to make it work. No matter where the screen shot is it's always on top and I can't arrange other objects to be in front of it. This seems like a simple thing to be able to do; not only should it be possible it should be EASY. Please instruct. Thanks Kelly

00
Andrew D
6 years ago
Pierre C
Pierre C
posted in Product Questions
Template for CMS

 Hello guys. Can you please give an advise of what template I can use for CMS system? Thanks in advance!

00
Abby S
6 years ago
craig.beckerle
craig.beckerle
posted in Product Questions
Trello Info Exported To Lucidchart

Is it possible to export trello cards to lucidchart in order to create visual task lists/check lists?

110
Maison W
6 years ago
Sebastian T
Sebastian T
posted in Product Questions
Editing shapes ( UML Package top-title does not scale with text size )

Hello I have an UML diagram  https://www.lucidchart.com/invitations/accept/0e47042e-e489-4871-a1ef-5007b65e35b2 As you can see space for package name does not scale with the text. I tried to find shape similar to the package name part and create this shape out of the two unfortunately it didn't anything satisfactory. There also is no option to edit existing shapes using a pen tool or something like that which also would be nice. I've been a member for quite some time and I've always wanted those missing features.For not please let me know about the possible alternatives / workarounds. ~Thank youSebastian

60
Maison W
6 years ago
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