Product Questions

If I create a map. I always see the length of a wall. Is it possible to remove the length of a wall when i am creating one?

Is there a way to stop fields in an org chart type document in Lucidchart from resizing if you remove a text line from them?  Every time I do is switches all the boxes from their standard coordinated size to all sorts of sizes.  I then have to go through each one and re-size to match before the document can be sent.

Hi  How do I move the text that goes underneath a diamond in a BPMN2.0 template? thanks

Hello In my docs the bendy line style is always selected as default. I want to have the elbow one as default. How can I make the elbow line shape the default instead of bendy?   thanks

Not able to edit Lucidchart documents shared to me by my Admin.Please resolve this issue and provide edit permissions ASAP.

When I import a CVS file to rebuild a process chart the chart does not build correctly. I need help figuring out why. I do not want to rebuild!

Hi there I have created my first diagram called BTM Login. I am on a free account and I am aware I am entitled to 3 documents only. I have deleted one of the other drafts and realised my main BTM Login digram went missing. Could you please assist me in retrieving it? Many thanks Cristian

Can we have two or more account owners of our Team Plan so that current account owner can assign me as the secondary account owner?

Hi I'm wish to combine nodes like in a flowchart or mindmap whereby each node contains a mix of rich-text and images. Is this possible? Perfect would be if a node would have a title separate from the content and could be collapsed to show only the title.  Can I do this with Lucidchart ?

Greetings is there a way to adjust the angle of an image within Lucidchart? My first example show's what we are doing in Visio the second example is what we are attempting with Lucidchart via the shape options.   Lucidchart Thanks for your timeTodd

Hi I want to make a GANTT chart and I thought of using Lucid chart but cannot find a template for it. I searched for GANTT charts on Google and found an article: https://www.lucidchart.com/pages/nl/voorbeelden/gantt-chart-maken. So this used to be part of the template library. Where is it now?  We have a team account by the way. Regards Jan Hemmers

Is there a way to set a "default" template>? So when you click "New > From Template" it defaults to starting from pre-selected template? 

Hi        I  lost images and they now are only in my Lucichart account . is it possible to download  only images   from my lucichart account ?       Best Regards Emil 

Hi there  Can I have an employee reporting to two (2) Managers on the Org Chart?  Employee A needs to report to employee B & C (Refer diagram below)  Thanks

i recently made a er diagram on my lucidchart I saved the document . but now i am trying to access it it is showing a blank page. please help asap!!!!!!!

Can I rest Lucidchart 

Support I have added users to share a document. I have a Pro license my understanding is they should be able to collaborate on the document The User's email is set to (edit and share)    Please advise Best Tom smith smitht@ieee.org

How do I transfer a personal template to a team template?

I am working on linking emails via hotspot to my diagram. Is outlook the only email linkage that is supported? Can you link gmail? Or a specific email?

Is there a commercial kitchen template ?  I'm looking for something where I can put in items like walk in refrigerators freezers 3 station sinks commercial ovens fryers stoves prep stations proofing cabinets sheet pan racks display cases etc  

Not sure this is really a diagramming basic question but there does seem to be another topic for advanced..... My quesition is can i define which node of a shape a line connects with? In the csv example and when I export my own diagram the shape nodes seem to be ignored. This is the simple diagram where the Yes and No output lines connect to different nodes on the decision shape    

Hi      i am new to lucidchart how to import postgresql database. need a clarity example with step by step process

I have simple sequence markupU -> MS: Publishactivate MSMS -> DB: 1. Update MessageMS -->> CS: 2. Publish MessageMS -> U: Publish in progressdeactivate MSCS -> MS: 3. Message Publishedactivate MSMS -> DB: 4. Create PublishedMessageMS -> DB: 5. Update Message. deactivate MS   This creates image like below. There you can see that lines are not straight despite there is no crossing. Can we somehow force to make the lines straight. Otherwise we would have to create sequence manually using explicit line or look into some other means

Hi There We are migrating our confluence cloud instance to confluence on-prem and are having difficulty with the lucidchart integration. After migration all pages with embedded lucidchart diagrams do not display the linked diagrams any more... do you have a guide anywhere that explains how to migrate the embedded chart info from one confluence instance to an new one?

Hi there I can't seem to get the mind map shortcuts Tab and Enter (new parent/child topic) working on the "mind map with lines" template. I note they also don't work on the "sales business plan" mind map template which has a similar design. I've tried clicking on all the elements of the template with no success. Thanks for your assistance. Loving Lucidchart. Kind regards Jonathan