Product Questions

How do you import a list of processes by category to create a business process diagram using a CSV file? What would be the column header name for the categories? Similar to your blog posting in regards to the import feature. Thanks!

I would like to add NULL/NOT NULL to the SQL export not to the ER Diagram. But I don't know how. Thanks.

When I use the iPad template I can easily add more UI controls that snap and adjust to the the placed iOS device. But when I move the iOS device shape to my Master Page because I want to reuse the base objects I am not able to place a UI control on a page that uses the Master Page as the UI component does not snap and adjust its size anymore according to the already displayed iOS device. Am I following a wrong approach or is Lucidchart missing this feature? How to use a iOS device template with the Master Page feature?

On the mindmap template how can I move an idea to a different parent node? When I currently try it simply moves the shape and the line. Standard mindmapping tools allow you to hover the shape over a different parent node and for this shape then to be auto-moved so it is now associated with a new parent.  Thanks

Is there any way to draw irregular shapes? I'm using Lucid Chart to map my garden plot though need to draw perimeter and buildings - currently this is a painstaking exercise to connect lots of individual lines - is there a way these could be connected?

Does lucidchart use its own private cloud storage for documents created by users or does it utilize any of the popular public cloud storage options like AWS or Azure?

Is it possible to save a link with an enlarged area to share with someone. If you publish a large flowchart it’s hard for someone to find exactly the area you want to share

Hello I'm new user with the application... so I don't know all of course. I work on Mac and I've many files .vsd and with some files with contains many sheets as it's possible with Visio as in Excel for example. Is it possible to import this type of file with all the sheets contained in the file? Thank you

I'm a individual user of Lucid chart and so far I like it. I'm just now looking to build an org chart to help me with some planning and it seems my Pro version doesn't allow me to integrate with Google sheets? To do so I'm being asked to upgrade from $10p/m to $23p/m that is ironically $8pp p/m...? Is there a reasonable option for a single user to get this feature?   Thanks Andrew

As an admin is it possible to see other peoples work? I need to edit a document someone else has worked on but can't.

When creating a new diagram from a template it can be hard to see what kind of shapes are used.  When selecting a shape is it possible to see exactly what type of shape has been used?  

Hello! I am making a concept map and cannot figure out how to insert text into the lines connecting my shapes. For example I want to put Idea - causes - Idea. Thank you!

When we go to New>From A Template there are a bunch of documents that individuals have labeled as a template but aren't actually company templates. How can I remove them from the Team Template section without deleting the files all together?

Draw.io let's me download as pdf or svg but Lucid doesn't support importing those.  It appears that draw.io used to have an xml export that Lucid could read but that doesn't appear to be available any more. Is there another way? Thanks /charles  

I made my own shapes. I can include this library but the shapes are not visible to drag them into the Lucidchart window what am I doing wrong?

I have users outside my organization that I would like to collaborate with on one of my charts. Can I add their email address to utilize one of my licenses so that they can edit and comment on my chart? Then when the project is over can I move them to view only to free up a license as needed for internal use? If these users from outside my organization use their email address to collaborate with other companies how will that affect their collaborations with these other companies? In other words do their licenses get paid for by multiple companies?

Hello there   Every time I creat a new document I need to choose again what shapes I want to use. I would like to define what shapes I want to use as pattern in order to always having the same shapes and when I create a new document don't need to enable shapes again every time.   Thank you

I've created a team folder and have added collaborators (edit & view). Collaborators are within the enterprise license. Below is the message the collaborator is getting when trying to access the Team folder.  How is this error resolved?

I can already search for words that are in the title of each chart but I can't see any way of searching for a particular word inside the diagram itself.  In my case I want to replace all instances of "proxy" with "router" on all charts in my "Book" folder hierarchy but I find no matches at all. I know there are charts with that word in them still and so I have to load up hundreds of different charts and visually inspect each one. Can you please add some simple text indexing of the content of the charts and allow us to search that too please?

I have a Google Sheet that lists of all our documents and the corresponding URL in Lucid Chart. The new lucid charts that have been created need to be added to the list. How can I quickly copy the names of all my documents and paste them into Google sheets with the URL attached to the name?

I want to label a UML component and also provide a stereotype. UML allows stereotypes enclosed in <<>>. Is there anything built in to name a UML component and also it's stereotype. More info: https://www.uml-diagrams.org/stereotype.html Best Sachin Dole

Hi! I am looking for ways to automate updates to our various Departments' presentation pages as team members join and go.  Maybe you would have other suggestions but one way I am wondering about is: would there be a way to embed only a page of a Lucidchart document on a Confluence page? What I have in mind is since our Lucidchart org chart is broken down into several pages each page been a sub-chart displaying a Department (or group of) it would be great if the Confluence page that presents that Department could have just that sub-chart embedded there. Thanks for any suggestions! Claire

Please upgrade my account to an Educational account

I need to create a detailed wire frame map over the top of a Google Earth Image. The map is a fiber / data  - map that shows paths both logical and physical. I'm not sure where / how to use these features and need assistance. The mapping is critical for "distance" so a proper scale guide and relation is required.  Objects from architecture data networking office space floor plans - all must be used as well.  Please advise on how / where to begin. I have ZERO experience in any of this type of program. Thank you.

I'm using a gantt template and am unable to delete or edit the circular shape status icon next to each task item. Lucidchart appears to not recognize them (I can't click/highlight the shapes). Do you know how this can be resolved?