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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,741 Topics
  • 14,216 Replies
5741 Topics
thiago
thiago
asked in Product Questions
Can you create custom Smart Containers in Luicd?

Hi I would like to create a personalized component similar to the Account Map or the Smart Containers. Is it possible? Thanks. 

311
Chase V
5 years ago
maneesha g
maneesha g
asked in Product Questions
Saved Lucidchart file is lost

i cannot find my saved file in lucid chart and also I have downloaded image from lucid chart which I am not able to find in any folder. Please help urgently need to retrieve my old saved data

271
Megan W101
5 years ago
Christopher G101
Christopher G101
posted in Product Questions
Debug log

How do I generate debug logs for an on prem Lucidchart confluence add on?

40
Christopher G101
5 years ago
Melissa H
Melissa H
asked in Product Questions
Red Box in Lucidchart document

Hey there where does this red box come from and how do i remove it? I can neither click on it nor can I select it in any other way. Thank you!

810
Paula C101
5 years ago
Stef L
Stef L
asked in Product Questions
How to import Pdf files

How to import Pdf files

340
Phillip W
5 years ago
Teri J
Teri J
posted in Product Questions
Inverted Org Chart

Are you able to import data via Excel to populate an inverted org chart yet?

70
Teri J
5 years ago
Tim T
Tim T
posted in Product Questions
How do i link to various positions in a Confluence page from a lucidchart position?

I have various shapes in my lucidchart flowchart denoting various steps. When I click on a box say for step 3 I want the document to scroll down to that position in the description below the flow chart.  How can I set this up? (In draw-IO I can do this with Confluence using something called Page Anchors that are laid down in the Confluence doc to mark where to go.) Thanks!

20
Maison W
5 years ago
Carla B
Carla B
posted in Product Questions
Imprimir comentários de um fluxograma

Por gentileza  Gostaria de imprimir e compartilhar os fluxogramas incluindo também os comentários. Como posso fazer isto?  Para compartilhar o fluxo isso já fiz mas este aparece pequeno e sem os comentários.   Grata Carla Bandeira

30
Paula C101
5 years ago
Eddy Q102
Eddy Q102
asked in Product Questions
Split page into multiple pages to print

I intend to create a large flow chart. (1) is there a way I can see all   pages at once or (2) is there a way I can create the large chart all on one page and print them as separate pages?

861
Eddy Q102
5 years ago
Eddy Q102
Eddy Q102
asked in Product Questions
Align objects in Lucidchart

I have two objects that are connected with an arrow. When I try to align the objects the arrow comes out bent. Also I can't select which object is to stay in place. Is there a way to align the objects and keep the arrow straight?

393
Chase V
5 years ago
悠矢 湯
悠矢 湯
posted in Product Questions
About this add-on internet access

Dear Support Our customers are asking one question about Lucidchart Diagrams OnPrem - Confluence . When using this add-on with Confluence is this add-on connected to the Internet? Our customers have strict security and can not use products connected to the Internet. Thanks & Regaeds Yuasa

20
悠矢 湯
5 years ago
mchristie
mchristie
asked in Product Questions
I cannot find the container that has a header.

I am looking for a container that has a header.  Can you please tell me where can I find this shape?  Thank you. I appreciate your response on this basic question. MC.

310
Chase V
5 years ago
Jack H
Jack H
asked in Product Questions
What does the "Smart Search" option do within the Find box?

As the title says.  I cannot seem to find any information on this feature.

485
Micah
5 years ago
Lawrence K
Lawrence K
posted in Product Questions
Layer behind a page?

If I create two layers and put some shapes in Layer A and other shapes in Layer B I understand how to put Layer A "behind" Layer B and vice-versa.   But some of my shapes are in Layer X and others are in "Page".  Is there a way to put Layer X *behind* Page?  I can make Layer X invisible or put it in front of Page but I haven't figured out how to put it behind Page.  My goal is to keep 99% of my shapes in "Page" and then use a background layer to create a colorful background.  Obviously this won't work if the background isn't "behind" the shapes. Thanks!

20
Tate S
5 years ago
Doug F102
Doug F102
posted in Product Questions
Size of process map

Hi I am working on my first process map and the size looks good on the screen; however when I print it- the shapes are very large and although I selected 8.5 x11.5 inch paper the margins are slightly cut off.   I am not finding a way to adjust the sizes. Thanks very much

70
Paula C101
5 years ago
Julia A101
Julia A101
posted in Product Questions
Auxiliar Position

Hello! I would like to know how to create a position that shows like the position of "General Office". Thnx

00
Paula C101
5 years ago
Scot C
Scot C
posted in Product Questions
Rack Diagram shapes specifically patch panels and switches.

Would it be possible to get shapes that represent what I would think would be enterprise sized(48 port) switches and patch panels? Also the patch panel representations show 40 ports? I would think it would be a 24 ports per 1U and as you expand it would add another 24 ports.

760
Chase V
5 years ago
Luigi C
Luigi C
posted in Product Questions
How to not lose charts when a person leaves the company?

How do I as a manager preserve the work my reports have done if they leave the company and their account is closed?  The option to send a copy to me isn't a good one since I'd have to manage every chart from the team and there's no guarantee I will always be here.  How to create a 'permanent' archive that anyone can find and access? 

230
Luigi C
5 years ago
Steve G101
Steve G101
posted in Product Questions
Diagrams link to the wrong Google Drive account

In my account settings I'm linked to my work Google Drive account.  However while building a chart I tried to replace/add data from Google Drive and accidentally selected my personal Google Drive account.   Now when ever I try to save or upload data from Sheets it tries to connect to my personal Google Drive account.    I was able to fix this by logging into my personal Google Drive account and going under 'Google Account' settings.   From there I selected Security - Secure Account.  Under Security Checkup there is an option to manage Third-Party Accounts.  I found the Lucidchart access and selected 'Remove Access'.     From there I returned to my Lucidchart and tried to import data again from Google Drive sheets.  This time 'Google Sheets Permissions' window opened in Lucidchart asking me to authenticate the link.  I selected 'Authenticate' - - after which it allowed me to select the Google Drive account I wanted.  This time

60
Chase V
5 years ago
nicole.hoskins
nicole.hoskins
posted in Product Questions
Moving position down one level and having a long line

Hi there In some of my org charts I'm needing to have a space before a lower level. For example the Hauora box on the left hand side I need to have in line with the bottom Haumaru box- however the GM is the manager there is no box to go in between them. I'm just needing a longer line. Is there a way to do this?      

10
nicole.hoskins
5 years ago
lex petras
lex petras
posted in Product Questions
scale is limited to 1:64 ( 1'+3/16" ) cannot get it to save 1:1/4"

Scale is limited to 1:64 ( 1'+3/16" ) cannot get it to save 1:1/4"   The scaling tool allows you to choose the 1":1/4" scale but it always reverts to 1:64 and there is way get the scale to what is wanted.

20
Chase V
5 years ago
Alex S101
Alex S101
posted in Product Questions
Changing the types of numbered lists

Hi Is there any way to have a numbered list based only on numbers?   This is LC's default:  1. 2.    a         i         ii         iii.    b.    c. 3.   I want to have something like this:  1. 2.     2.1.             2.1.1             2.1.2             2.1.3     2.2     2.3 3.

70
Alex S101
5 years ago
Marco B
Marco B
posted in Product Questions
Sorting shape/text grouped by alphabetical or numeral or date order

HI As Studio Manager in an architectural firm I'm responsible to oversee the general project progress and team assigned to them. I've been playing with various layout and shape etc. and have one template I'm using presently. As the need of information and its representation evolve I wanted to use Donut dynamic shape (one per project) to represent its level of completion and associate (group) a text box containing info like Project manager name team members next deliverables type  % to be reached on what date) All this information is already in an excel sheel linked to my previous template.Since we have like 60-70 active projects I would like to have these sorted either by their project number or date of deliverable. I just can't find any means to do this... Any idea?

540
Chase V
5 years ago
David G102
David G102
posted in Product Questions
Floor plan measurements are wrong

When I drag wall over and adjust it it shows 8'10". When I click on said wall the pop up box shows 2.778". Why? I can't get any real life measurements to work because there's different sizes depending on where I click. I also have a problem getting a wall below 1' 2". Every time I make the wall smaller than 1' 2" the wall disappears altogether. 

70
David G102
5 years ago
Dave C101
Dave C101
asked in Product Questions
Linking a Word doc to a shape

I am trying to figure out how to link a document to a step in a diagram.  I see lots of posts on importing a diagram into a document and that is the opposite of what I want to do. I have Word documents that are detailed work instructions on how to perform a step in the diagram.  I would like to be able to select the step and get the Word (or Google) doc.

101
Tate S
5 years ago
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