Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,776 Topics
  • 14,353 Replies
5776 Topics
gene
gene
asked in Product Questions
Stuck in login page when trying to set up Lucidchart integration in Confluence Cloud

Hi I cant seem to integrate lucid chart into confluence.   After successfully logging in it just keeps going back to this page.

423
andy.bontu@gmail.com
Ryan R
Ryan R
posted in Product Questions
Change Contact Role Names / Titles

Hi I'm creating an Org Chart and I'd like to use the Contact Role color scheme. However the names don't fit for my use case. I want to change the name of the contact role so I can leverage the color coding and have the role name be what I want. Is this possible?

590
Chase V
RATTANA W
RATTANA W
asked in Product Questions
How to split cells in a lucidchart table

How to split cell in the lucidchart table

2261
RATTANA W
Nicky B
Nicky B
posted in Product Questions
Shapes

HI I have completed my org chart but all the shapes are of different sizes. How do i create a standard size 

60
Megan W101
Lauren W102
Lauren W102
posted in Product Questions
Convert Sequence diagram to Communication diagram?

Hello! Not sure what section of forum to post this in but StarUML and others offer the ability to convert a sequence diagram into a communication diagram. I can't seem to find this functionality anywhere in Lucidchart; is it not available?

300
Maison W
rey.samson
rey.samson
posted in Product Questions
User team license request notification

Team Is there a way to manually change the email address that this notification goes to? We wanted to send it over to a specific email rather than the account admin email.   Cheers

60
rey.samson
Casey M
Casey M
posted in Product Questions
Staff Directory

Hello   Is there a function that once staff are imported for the org chart I can access those files through some sort of staff directory?  What does it look like and can you build profiles?

10
Maison W
Rodrigo
Rodrigo
asked in Product Questions
Presentation mode in Lucidchart without full screen

Hi I'm trying to reproduce the "Orion pages". I have already learned how to use links and hotspots and I'm almost done with my diagrams. My question is about the visualization part. I can't get my document into presentation mode if not in full screen. :( I want to have my diagrams on the right side of the screen using half of my screen and use the other half to open other windows such as another browser window or a terminal.  Does anybody know how to do that? All the best -- Rodrigo

371
Rodrigo
Chris W104
Chris W104
posted in Product Questions
How to save font/formatting choices or something like that :(

I read how to change the default font which was very helpful but not what I was trying to do really.  I know I am just doing it wrong but i am stuck trying to switch styles for text from saved choices. So like if I start a new box and it is the one where the font color is the same as the background and I want it to be blue and 12pt Wingding font or whatever I can change things things to be blue and 12pt and then set that as default but is there not a way to also have one for 18pt red webdings or what have you? Like styles in outlook though I cringe to compare this to Outlook. ok sorry to bug any help is very appreciated   PS I think this software is really awesome. chris

80
Chris W104
nicole.reid
nicole.reid
posted in Product Questions
headshot photos format (pixel and resolution) to fit best in each shape

I cannot seem to find any posts about what size photos should be uploaded to ensure I'm capturing the "headshot" best. Even if I enlarge the shape of the employee card it doesn't change the amount of photo being shown.  I will be requesting that our 200+ employees submit a photo for their card and want to be able to give them the accurate photo pixels and resolution dimensions that will ensure I have the best from each individual. 

90
Paula C101
T
Tom A
posted in Product Questions
Edit LucidChart documents in a SharePoint Wiki

Hi - My users are clamoring for the ability to create and edit LucidChart diagrams in our nascent SharePoint Wiki. Can someone point me in the right direction? Thanks! Tom

70
Maison W
Scott G101
Scott G101
posted in Product Questions
Using a formula reference another shape within a group

I'm getting my head around the use of formulas (particularly in the service of conditional formatting) but can't find the answer to a basic question: How do I reference another specific shape? Here's the scenario: I have a group composed of one circle and one text box. I want the circle to take on a color based on the value contained within the text box. I understand I need a formula for the conditional formatting of the circle and I know the value I'm going to test is the text of the text box but I'm not sure how to reference that text box within the same group. Can you provide an example?

180
Scott G101
Paul B103
Paul B103
posted in Product Questions
Missing documents

Hi I'm missing all documents created since I changed to a paid licence. Please recover urgently. Thanks

10
Megan W101
maintenance
maintenance
posted in Product Questions
Kitchen Cabinets

Is there a kitchen floor plan complete with cabinets

40
Megan W101
Nina A
Nina A
asked in Product Questions
How do I make a hotspot visible when exporting to PDF?

Hi! I created a document with quite a lot of hotspots with page links and when doing so I gave the hotspots a transparent background with a cursor hand icon in the corner so as to make it apparent to a user of the document which objects are clickable. However when I download the document as a PDF (which is the format the client will use) the hotspots are not visible. How do I choose for hotspots to be visible? I included a couple of pictures of how it looks in lucidchart (on top) and as a PDF (on bottom). Thanks in advance! Best regards Nina

1256
Megan W101
Amenel V
Amenel V
posted in Product Questions
Disable automatic styling of shapes

Hi I am facing an annoying assistance feature that I need to have disabled: each time I draw a line between two shapes by using "Drag line from shape" the target shape gets filled with what seems to me to be a random color. Is there any chance I could disable that feature? Thank you.

50
Amenel V
kailas
kailas
posted in Product Questions
Selecting Objects - What are the tricks

OK I'm a complete Lucid Chart Newbie and getting a bit irritated when trying to move an object e.g. text box and instead it draws out arrows I don't want or starts making a next box... what is the trick to just selecting and grabbing and moving and object within triggering any of the drawing tools. I tried shift click and that works sometimes but not others... if I click on the text on the white space in between words and drag the object moves sometimes and not others... I'm missing something basic.

5000
Chase V
Charles L
Charles L
asked in Product Questions
Enable auto update on Lucid Confluence Integration

For the confluence integration how do you enable the auto-update?

280
Megan W101
Edwina R
Edwina R
posted in Product Questions
Manage Fields Universally

Hi Community  I have 25 tabs that make up the whole org of my company.  about 50-100 people/box per tab. I need to add a field to every person shown in the org. I went to use the Manage Fields Universally   But I have to click on each of the 25 tabs and click that field. Is there a way to add the field to all people's box without having to go to each tab and manually change each? Thanks

10
Maison W
Bill K102
Bill K102
posted in Product Questions
How to import a SFDC Org Chart into Lucid Charts?

Can Lucid Charts import Salesforce.com contact Org Charts?

80
Chase V
J M
J M
posted in Product Questions
First time Trial User

I need assistance with what I think is a basic org chart.  How do I get to a real person I can talk to for assistance?

40
Chase V
David B106
David B106
posted in Product Questions
Shapes Options Display

Is there a way to make a frequently used shape type such as "containers" always show up in the left-side navigation when you create a new sheet so you don't have to add it each time?   Thanks!

00
Megan W101
S
Sergei Z
posted in Product Questions
Close account

Hi  There is no "Close account" button. A little sketchy guys. Please close my account.  

00
Megan W101
JL87
JL87
posted in Product Questions
How to remove or delete the document in the preview.

Hi Guy   Any ways that I can remove my document in the preview mode?   B. Regards John

40
Megan W101
Clayton T102
Clayton T102
asked in Product Questions
Defaulting Yes/No font font size and color from decision shape in Lucidchart

I have been digging around looking for how to change the default font & color for Yes/No on lines from Decision but just cannot find how.  The default is white and Liberation Sans 7pt.  The white is a particular problem given the white background but also like a larger font.  How can I change this particular defaulting?  Thanks in advance. 

1280
Chase V
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.