Product questions

My work screen becomes black for all of my work. What is the problem?In addition, I am amazed that there is no contact form for help and that there is no possibility to get in touch with Lucid team.

I have a LucidChart document that has about 32 pages. Each page contains a state chart for a process. Some state charts are small and fit easily on an 8,5x11 inch letter sheet, but some are huge and must be in a customized page that is large enough to contain the whole chart.But after I assign page sizes for all the pages through the “Document Properties” menu and export a PDF file of the pages, I noticed that the page size is not remembered, so every time I want to export a PDF file I have to go through the entire process of assigning page sizes to all 32 pages.Is there some setting that tells LucidChart to recall the page sizes and orientations that were used the last time I exported the diagram? 

Earlier I have been able to add and hide layers on each presentation slide, but I can't find that feature any more. Is it removed?  

Hi team, We have setup a Google Sheet linking to our org chart. From Data Linking, I can see the data refreshed from my Google Sheet. But my org chart is not updated unless I click on the “Refresh Dataset” button. Is there anyway to automatically refresh my org chart once my Google Sheet data is pulled into the Data Linking?

I have a quick question regarding Google Slides integrations. I recently tried installing the Lucidchart add-on for Google Slides. Although the system indicated that the installation was successful, I cannot find or see the app anywhere within my Google Slides interface. I have tried troubleshooting this on my own by getting help from various tutorials but still cannot locate it. Is the Lucidchart app supposed to appear directly inside Google Slides, or is there a specific menu where it is hidden?    Additionally, I would like to inquire if you have plans to provide an institutional or extended trial for Lucidchart?Thank you for your help

Right behaviour - I can change background colour :)  What I usually get - no way! :(Hi All, this on really drives my crazy. I create a card but cannot change it’s background colour, only the border. For some time I thought it depends on how the card is selected. When I select it just by a mouseclick I can’t change background, when I do Ctrl-LM - I can. But it’s not like this. The button to choose background color is just not available for some cards. In desperation I even burned some AI tokens to on prompts like “change the background color of selected cards”. Can you please recommed a simpler solution? 

I have created a workbook and am working on a set of process flows.  I have added and named tabs, but every time I reopen the document, the tab names revert back to old names (copy of ….) or page number.  This is frustrating as I have now done this 4 or 5 times.  It lessens my confidence in the fidelity of the actual saved content, but I don’t seem to have any issues with that… accept the time spent on scrutinising them over and over and over 

I am attempting to use the LucidChart AI functionality to create a vertical flowchart however every time I re-prompt it, the format is left to right. When I ask the AI to create a prompt for that functionality and then use the prompt it created, it reverts back to left to right formatting.  Is there a recommended prompt to use that guarantees the AI is following the instructions?

I used to be able to arrange shapes on top of each other. Now when I go to do this these blue lines pop up around the shape I am trying to arrange over and the object I want on top of the shape is auto arranged to either the left, right, top or bottom of the shape I am trying to arrange over. How do I turn this off? It is helpful when adding boxes next to each other in a process flow but doesn’t allow me to annotate like I need to. I believe I am using the AI process flow template.

Hi I’ve established integrafion of our Lucidspark board (I’m not the owner of the whole board but I have enough access permissions) and Google Sheet. I succesfuly synced one spreadsheet with the Lucid Cards on the board. It synces like a charm, both ways. Unfortunately, it works only for me! :(. When the other team member updates a card in Lucid, a little wheel on the card rolls forever and the update is never synced with GSheet.How can I provide all the team members the possibility to sync their updates? Collaboration is essential for us and we have planning next week 😥  

Dear Lucidchart Support Team,I hope this email finds you well.I am writing this message on behalf of my colleague, who is currently experiencing an issue logging into their Lucidchart account. Upon attempting to log in, they were prompted with the screen shown in the attached image, requesting email verification.However, the verification email does not seem to be sent or delivered. We have already verified that my colleague's email account is functioning perfectly normally, as it can send and receive emails from other external sources without any problems. It appears that only the verification emails from Lucidchart are not being received.My colleague initially attempted to create a topic in the Lucidchart Community to resolve this, but was unable to do so due to the login restriction. Therefore, as the person in charge of managing this matter, I am reaching out to you directly on their behalf.Could you please investigate this delivery issue and help us resolve it so that my colleague

Another company hurting functionality to add AI I don’t need….😣Hovering no longer gives me an option to change the shape - only this AI tool that I don’t need right now. I look at the full menu, no option to change the shape. The only way I can find to change the shape here is add a completely new one from the left tool bar. Not ideal when I decide to change the shapes halfway into a project...now I just have to redo the whole thing?Hopefully I just need another cup of coffee and am just overlooking it, but WHERE is the change shape button!?   

I keep receiving access requests for my documents that are already shared. It tends to be newly hired coworkers. I believe the issue is that since they are new, our IT departments has not created their licensed account in Lucid.Is there a way to prevent them from requesting access or inform them that they would have access if they had a licensed account?

Hello,I am trying to import a txt file to create an ERD but system keeps giving error that it cannot Parse Data. I tried to create an ERD from existing lucid chart and copy pasted the text generated and still Lucid cannot read the file or parse the information. Any insights into potential reasons? My understanding is free or individual account has that capability to import data to create ERD. Any help is greatly appreciated.    

Why is it that when I create a 10 x 10 room the wall dimensions on parallel walls do not show up the same event though the room appears square?  

I am using Lucid for process mapping. What I am trying to achieve is a label in the right top corner of process steps which shows the system where that activity will happen. However, the app keeps rearranging shapes, so when I try to drop a little shape on top of the other, it will pull them apart. I tried to switch this function off, but I am unable to switch off and it prevents overlapping all together.FYI I have followed the instructions from Lucid AI, but this feature still dominant. Please advise or fix. Thanks!

Here is the Lucid documentation I’m seeing:  Yet I am NOT seeing an Opacity bar, a blue dot, a panel, or a dropdown on the right that would allow me to control this. Is it gone and the Help documentation is misleading? 

I created Fishbone from template 5 days ago. Today when I opened the Lucidchart , file was there and title was correct but it is empty. History have many points recorded but when I restore any of them they are as well empty.

After moving to a new laptop with ARM chip (Snapdragon X) I’m experiencing issues with my Lucidchart add-ins for Powerpoint and Word (‘This add-in could not be started….’). We are having that centrally deployed.Before getting in touch our Lucid Admins I wanted to confirm that the hardware is supported, to be on the safe side.Thanks & Best,Klaus

We are using the official Confluence integration plugin for embedding Lucidchart diagrams into Confluence pages. We usually use the Simple Viewer mode (see the picture below) because it automatically resizes the diagram to fit to the frame size. However, the Simple Viewer stopped working since Monday, 11th May 2026. It keeps “LOADING”.After switching to Rich Viewer, diagrams are displayed normally. But this is not our preferred viewer mode.    

Hi,We get the following error when we try to link LeanIX to Lucidchart (was previously working without issue):"{"error":"Unauthorized","details":"Bad client ID or redirect URI"}"Any ideas how to resolve?Thanks

After sharing multiple documents with a client by sharing a pdf image file, is there a way to deactivate those url’s? I may have sent a whole businesses process maps to the wrong client.

Hi,Is there any way of totally disabling AI for my account? I don’t want to use it at all, and it’s proved invasive if not annoying, so far.Thanks in advance,Paul.

We create large engineering and manufacturing architecture and process diagrams, often with many pages per document.we have been experiencing 2 scenarios:Export to PDF results in diagrams missing a considerable number of lines, etc copy&paste of diagram entities, or import/page result in the image being missing many linesthis is causing both productivity issues, and difficulty in delivery of final artifacts to clients.

We know it can be tricky to decide which Lucid product is the best fit for your next project 💡If you are wondering when to use Lucidchart versus Lucidspark, the easiest way to choose is to think about the current stage of your work.Here is a quick breakdown of what each application is built to do and a few top features to try:Lucidspark: virtual whiteboardingIt is a flexible space built to help teams brainstorm, ideate, design, and collaborate on a flexible canvas. Use Lucidspark when you need to explore ideas.Top features to try:Facilitator controls: Keep your brainstorming sessions, PI planning, and meetings on track using built-in tools like timers and laser pointers. Lucid Cards: Import work items from integrations like airfocus, Jira, or Azure DevOps as bidirectionally synced cards to easily visualize dependencies and manage your backlog. Visual Activities: Use interactive polling and voting to align your team on trade-offs, priorities, and retrospectives. Collaborator colors and