Product Questions

Business Analysts and Software Architects in my organization use Lucidchart heavily and in most cases the documents are posted in Confluence. Every project using this model has issues with team members that cannot see Lucidchart diagrams in Confluence.  I have reported this issue in the past and never received a clear answer to what are the required steps to ensure everyone can see the diagram.  None of the solutions provided ever work for ALL user so I end up exporting to non-editable formats.  That is a real problem particularly for folks that need to edit the document because it requires them to work in 2 places (why integrate if we have to do that). Can someone give me an answer that will FULLY resolve the permissions issues for ALL users so that every user that can see a Confluence page can also see any Lucidchart diagram embedded in that page and not a placeholder?

I signed up for a paid account about 3 years ago and used it for one afternoon (I think) back then and haven't been back since. I was in a hurry and didn't feel I had time for the learning curve so forgot about it. Perhaps the annual invoices went into my junk mail folder but each year since then I've been surprised to see a charge for LucidChart appear on my November bank statement.  Today I was reading more about LucidChart and thought of revisiting it and learned that my university (Duke) has a license agreement with LucidChart. I thought I might still have an account... and checked... and saw that I was charged for another year just a couple of weeks ago.  I see that there are no refunds. ....      SO what I want to check with you is whether the account I get via Duke is equivalent to what I've been paying for.  I was about to cancel my paid account just so I won't get automatically charged next November but thought that if what I've just pai

Hi   After new layout I need to open the layer panel manually. How can I put the layer tab permanently on right bar? The old version of lucidchart design there was a fixed panel of layers on right bar.  

Hey there  I am trying to create an organizing board showing our processes listing the positions but also the procedures connecting to the job. For me it is important to be able to link the procedures to tutorials or locations where forms and what no can be downloaded. My organizing board should be a hub to find how does what and how.  I created on in Excel but it is difficult to manage clunky and can't be shared easily.  Example: Section 4 Sales AdministrationSteven R - - Prepare contract - Verify contract is signed - Making an appointment for production: "getting started" - Creating a standard client file with all data

hi im a York university student I have been trying to get an education account for a very long Time to help with class assignments if anyone could help that would be great  

Hey  i have created a user and the admin also send me an invitation  I  didn't get any email and I can't click on the notification  also I people have shared public library but I cant see it  what can I do? 

The drop down menu option between EDIT and VIEW is no longer visible by default.  How do I now select multiple shapes by type? "Simply click the shape and go to “Select” in the menu bar. Go to “Shapes with Same” and then select “Shape Type” or one of the other options to select a particular set of shapes in your diagram. From this point you can resize all the shapes to match so that your diagram looks neat and professional"Ref: https://www.lucidchart.com/blog/5-Lucidchart-Hacks

Hi all I am using some shapes that act as buttons to enable/disable views of certain layers. However there is an issue in that the icon for notes appear above all layers. So you end up with the shape not visible but the icon for the shape note. In addition once you click on a note it appears have "selected" the layer based on the shape assignment this means the buttons on different layers become unselectable once you select a note. These two issues combined are greatly impacting the usability of the chart. Thanks

When I export a LucidChart diagram to a CSV shape data file the text of any lines that have soft line breaks (Shift-enter) in them are rendered in the exported CSV file as the text characters '
' which Excel interprets as '
' IE. "InitiationPerformed" is exported as "Initiation
Performed" which Excel converts to "Initiation
performed" Why aren't the line breaks properly exported as correct UTF-8 style characters / symbols in the CSV file.

Hi all does anyone know how to add a circle container which includes text within the circle and not outside?

Hi supporters   I got a license via our compony SiFive 2 weeks ago like belows.   But I cannot edit any lucidchard document yet. Indeed I discussed with SiFive IT team but I thought it might be solved with this channel.   Can you please help with this?   Best regards Eddie.

I'd like to create an Org chart that allows you to view each department individually. EG. Overall company Org chart Sales only Admin only. Has anyone done this?  Is it best done with Layers?

I saved a Template as a Renamed Working File. How do i get rid of the "Help Panel" on the right

I tried to embed a password protected chart but it does not work as desribed on this page. Once my protected link created when I go to embed I get this warning:

Hi is it possible to print multiple pages some in portrait mode some in landscape? is happen to print all of them in portrait and the landscape pages will look very small they are not filled/rotate on landscape as it should.   thank you

How do I change sticky notes into normal objects? I can't remove the shadow or change the shape.   OR how do I use a function like import to sticky notes but into standard shapes instead of sticky notes?   -Anthony

I've been using Lucid Charts for years and I like the power it has for drawing and maintaining drawings as a team. In technical drawing mind mapping and business modeling it has been a great partner. The only thing that comes to mind from time to time is that if you want to make some diagrams or presentation that has cool graphics this is not the tool for that currently. But could it be?If LucidChart would have tools the set gradients shadows and other basic effects for the elements the tool would be close to perfect. For example similar tools like Apple's KeyNote has would make this tool a real killer.

I upgraded today as when I clicked on 'saved' (the clock) received a message I needed to upgrade to see those changes.  I deleted some documents this morning and accidentally deleted a file I need.  1) I don't see the trash icon mentioned in the other posts and 2) I see changes to other documents when I click on the clock but the deleted docs don't appear to be there.  I will revert to the individual version if upgrading doesn't allow me to see the deleted docs.  Thanks.  By the way LOVE LucidChart :-).  

Unfortunately I have two accounts created at different times I'd like to merge the two accounts into oneIs that possible?

I have an org chart split across about a dozen pages. Within the first page I've created several dozen conditional formatting rules. The first page is fine.   For the subsequent pages I understand what I need to do: Go to conditional formatting and for each rule click "apply to all shapes" for each tab. However given the sheer number of rules and pages that's a lot of clicking. For a single page is there no way to have "apply all conditional formatting rules to all shapes" with a button?

I'm trying to export some diagrams that will be included in a book I'm writing. The publisher requires them to be downloaded at 300dpi. I saw an online video about how to do this but the export box had options that I am not seeing. I have PDF/SVG etc but when I click on SVG there is no subsequent option to set the dpi to 300.

I cannot turn the text and shape shadow off in the Shape Options.I can click the SHADOW button to turn it off but the shape doesn't change. Then I open the Shape Option again SHADOW is turned on. How do I remove the shadow?

In an attempt to unclutter my chart I wanted to be able to Click on a Button and have only those particular items which were of the same color as the button appear. In the end not only did that not work but now I cannot move anything without moving unwanted items because they appear to be acting as a group. 

This video says I can embed my document into a webpage. This embed tab does not exist for me. https://www.youtube.com/watch?v=qzQfu_kveYE&feature=emb_title   Is this an account setting that an admin needs to turn on for me?

Its been 2 years since the request for the freehand tool and your acknowledgement of its popularity request - can you define a date when this will be available as the lack of said tool provides a significant limitation to the work I have started to do with the software