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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,448 Topics
  • 12,873 Replies
5448 Topics
Steven L P
Steven L P
posted in Product Questions
Adding new field to org chart the text disappears when editing

I created a new field in my org chart for "Feature". When I turn it on in a shape it looks fine (Image 1). When I exit the Manage Fields the "Feature" text disappears from the shape(Image 2). When I click on the shape the text comes back (Image 3) but when I put the cursor in that field the text again disappears (Image 4).  . 

1
A
5 years ago
Alex S101
Alex S101
asked in Product Questions
Maximum Number of Page Tabs on a Lucidchart Diagram

Hi, is there any limitation on the number of page tabs I can add in a Lucidchart document?   I know that I could partition my document if necessary but I want to keep it together.   I have 200+ BPMN 2 process diagrams that I'd like to have in one document.   Is there any risk in doing this or are there practical limitations that I should observe? Many thanks, Alex  

1
Chase V
5 years ago
Jonathan M101
Jonathan M101
asked in Product Questions
Rename Custom Library

I've started using custom libraries and I have one now called My Saved Shapes - but that's not very descriptive. I want to start organizing my growing collection of custom shapes into library names that make sense but I see no way to rename a custom library once it's been given a name. How do I do it?

1
Paula C101
5 years ago
Alex M101
Alex M101
posted in Product Questions
Can't Log In

Lucid Chart Log In wont't let me log in. I signed up a couple of days ago and tried to reset my password but nothing was sent to my inbox. I checked the spam and junk folder but there was nothing in there as well. Can anyone help with this? I was making a school project and now I lost my work. 

1
Chase V
5 years ago
Dimitrios A
Dimitrios A
posted in Product Questions
IPad Pro App: Cannot figure out how to change text on AWS component

I have reviewed several how to articles that say to double tap on the text to change it but I am using the latest LucidCharts app on an iPad Pro with iOS 12.4 and it seems like I cannot get the text to change at all no matter what I do: resize change double tap click on settings nothing works. I cannot change the text of the component. Double tapping on the text with the Apple Pencil does not seem to work either. I just never get the keyboard to appear.    I have an iPad Pro with iOS 12.4 with the Apple Pencil and Keyboard Folio.   Thanks

1
Chase V
5 years ago
Melvin C
Melvin C
asked in Product Questions
Call Routing template in Lucidchart

I'm looking for a Lucidchart template that will work to display call routing.  I need to show the flow of a number when say an 800# is dialed.  If they press 1 the call is routed to A If they press 2 the call is routed to B for example. I'm not sure if a template exists? Thank you.

1
Annika W101
5 years ago
Mike N
Mike N
posted in Product Questions
Applying shape styles from "My Shapes"?

I've created a few custom-styled shapes for a site map and added these shapes to my "My Shapes" library. However I cannot figure out how to then Apply these styled shapes to the boxes on my site map. It appears easy to create a site map edit a shape and then make it the default. However I want to create a small library of site map elements with distinct looks for Pages Nav Headers Content elements etc.  When I use the Cog outline editor to rapidly build content areas on the site map each new page inherits the "default design"....  I want to be able to select items and then apply the shapes I've built but can't.  In illustrator the symbols library dropdown allows user to select a symbol on the canvas then select a symbol and then "Replace Symbol" on the canvas. Is there not a similar way to replace items on canvas with my custom shapes in Lucid chart?  I have a simple feature request that might solve this: Currently when you right click on a site-map shape on the can

4
Chase V
5 years ago
Markus S102
Markus S102
posted in Product Questions
layers - present mode

i have a document with lots of layers each layer has a lot of content.... therefore i am hiding all layers before going to present mode BUT even when i save the document with all layers hidden the next time i open it all layers are again "visible" and i have manually to hide all layers before starting present mode   SO my question is: is there a way to save the document including settings of hidden layers?

1
Chase V
5 years ago
Garrett M101
Garrett M101
posted in Product Questions
Ternary Charts

Hey Lucid Chart   I am interested in building a Ternary chart (a triangular chart). Do you do that? If so how?

1
Chase V
5 years ago
dina n
dina n
asked in Product Questions
How can I find out the date for the most recent document created within my account?

How can I find out the date for the most recent document created within my account?

1
Chase V
5 years ago
Shirley A
Shirley A
posted in Product Questions
Unhide photo's in an org chart

Hello I've been updating the photo's in an org chart and I did something that hide them from view. I can still however see all the individual photo's when I clink on someones box but I need the original view.  Best Regards SAW

1
Tate S
5 years ago
mandeep
mandeep
posted in Product Questions
Ipad App and line jumps

On the Ipad app lucidchart app how do I turn on line jumps?

1
Maison W
5 years ago
Sarah Crow
Sarah Crow
posted in Product Questions
org chart nightmare

I have noticed the org chart options have changed and no longer allow manual movement of the boxes.... since this is not an option anymore how can i convert an org chart to a flow chart so i can move the boxes around myself since the "just" horizontal or vertical is useless.

1
Annika W101
5 years ago
Amanda P101
Amanda P101
posted in Product Questions
Color Blocks missing in exported PDF

 Hi There!  I am having some trouble when exporting my document to PDF the color blocks are not coming through. I tried "bringing them forward" increases color saving in different formats. Non of this worked.  I  noticed that others were having trouble with this same issue but with text. The rest of my document is there and looks good just missing the color blocks.    https://www.lucidchart.com/documents/edit/5d61a91a-bc34-4416-8910-985b2f4e7ef7/0 Thank you Amanda

3
A
5 years ago
Jane W
Jane W
asked in Product Questions
Add fill color for a room in floor plan

How can I change the color of specific rooms that are outlined by walls.  I would like to do a color fill but that doesn't seem to work.

1
Annika W101
5 years ago
Alec E
Alec E
posted in Product Questions
IOS Mind map

I am able to create mind maps on the iOS but i dont see the “plus” sign to collapse the children into the parent topic. Is this just a missing feature or am i missing something?  Thx!

1
Chase V
5 years ago
msraza
msraza
asked in Product Questions
How to change line shape in Lucid?

Hi i have created a network diagram with many devices connecting to two devices. The issue i am facing is that when i connect multiple devices to two devices the lines doesn't connect straight instead it create like a" bending" line that overlap lines. How do i make straight connector's without bending the line due to overlap? Please advise  

1
Chase V
5 years ago
nickolaj
nickolaj
posted in Product Questions
combining shapes and data link

Hi i am trying to add 2+ seperate shapes together so that i only have to drag a data link to 1 of the shapes instead of the all.   more info: 1 shape i plan to make contains aroung 7 squares all together each with its own data lets say shape 1 has the data from a google sheet row 1 column 1 shape 2 is row 1 column 2... hoppefully to be able to make it so i only have to copy paste the combined shape and opdate the data with row 2 instead of row 1 once and all other shabe still keep the same column    any alternative would be nice also but i do hope for a solution as i dont wanna drag the data to 7 squares everytime i add my combined shape onto the page    last time i made a diagram like this i had 60 combined shape 60x7=420 data squares not counting any other shape in the same diagram

5
Annika W101
5 years ago
Bill B102
Bill B102
posted in Product Questions
Import CSV or MySQL to Network diagram ?

I have a server rack that I have exported to CSV. Is it possible to import that CSV to a new drawing?   

1
Maison W
5 years ago
Angel O
Angel O
posted in Product Questions
Master access

Do admin account have master access to all files regardless of restrictions? If they do not is there an option to give an account this type of access? Thank you.

1
Chase V
5 years ago
Damon
Damon
asked in Product Questions
How can I color a row in my ERD shape in Lucidchart?

Hello! I have an ERD shape like this in my Lucidchart document and I would like to know if it is possible to change the "CorpID" row to a color that matches the parent table. I can see in the advanced shape that I'm able to create a striped table but I can only make the entire table a solid color or I can change the text color.  Any suggestions are greatly appreciated! 

1
Chase V
5 years ago
Kaitlyn M101
Kaitlyn M101
posted in Product Questions
Need to change owner of document

Hi  I've seen the previous post about changing owner but I wanted to check again -- copying documents isn't an option for us as the documents that I own are widely shared via links throughout our company and documentation.  I'll be out on maternity leave for 3 months and I need a way to ensure that any access requests while I'm gone can be quickly addressed.  How can we maintain our document library and designate a new owner for these documents or at least another user who can address access shares?   Thank you Kaitlyn Moore

2
Kaitlyn M101
5 years ago
Angel O
Angel O
posted in Product Questions
Disable Personal Folder

We're wondering if it is possible if we can disable personal folders? Or is there an option to setup by default to allow admins all access to all files no matter the restriction? Thank you.

1
Tate S
5 years ago
Christy V
Christy V
posted in Product Questions
Can my peers edit an imported Visio if they do not have premium?

I've go the Premium version of Lucid Chart and can edit the Visio documents we had created. However am I the only one that can edit them? After I've imported them will my team mates be able to work with them if they have the free version of Lucid Chart or do they need to upgrade? 

1
Megan W101
5 years ago
Amanda101
Amanda101
posted in Product Questions
Swim Lanes

Hi!  I added some swim lanes my process map but every swim lane has a green dot on the left side of the diagram. How do I get rid of those? I thought they wouldn't print when I printed the doc but they are on the printed copy as well as the pdf and jpg... While they aren't "hurting" anything they are distracting. Any ideas on how I can remove the dots?

2
Paula C101
5 years ago
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