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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,775 Topics
  • 14,356 Replies
5775 Topics
Brett M101
Brett M101
asked in Product Questions
How to export Lucid folders

Hello! I would like to export the drawings that i have made in lucid chart but i cant seem to find the download as feature on folders and on some of the individual diagrams. I was able to do this before and was wondering if this feature is no longer available.  To recap i want to be able to export all of my drawings from my documents onto my desktop. Please let me know if this is possible.  Best Regards Brett Miller

273
Micah
Melissa
Melissa
posted in Product Questions
Create an Inverted Org Chart with Data Import

Looking to create an org chart that is inverted-- want to do so from an import but doesn't seem to have an option.  I have tried flipping my data but Lucid Chart wants to make it a traditional org chart.  Has anyone found a way around this? 

50
Tate S
David J101
David J101
posted in Product Questions
Use Case diagram for Manage Invoice

Hello all; would anybody be kind enough to critique my use case diagram below? I am a basic UMLer and trying to improve. I have been working on a use case diagram for Manage Invoice which involves representing Create Read Update Delete (CRUD) appropriately as well as factoring in a one (header) to many (items) in data terms. I think this diagram is ok ?? but would much welcome comments. Many thanks in advance. David. PS so sorry but I can't work out how to provide a link to a read only copy of the diagram so here below is a description of the diagram and a screen shot further below. Please let me know how to create a link to read only copy if you would be so kind... ! Description of Manage Invoice use case:Invoice Clerk associates with use case Create Read Update Invoice HeaderThis use case Extends to Create Read Update Invoice Item/s and also to Delete Invoice HeaderDelete Invoice Header Includes Delete Invoice Item/sCreate Read Update Invoice Item/s Extends to Delete Invoice Item/s.&

240
maurizio.ferrara
Emmett F
Emmett F
posted in Product Questions
Auto layout

Need better and more diverse auto layout options. Hierarchical and equidistant doesn't work for all cases and arguably not for many. 

120
Tate S
Steven G102
Steven G102
posted in Product Questions
Vertical Timeline Template Icons

Are there additional icons available for this template (besides the ones prepopulated)?

20
Annika W101
William.Spurrier
William.Spurrier
posted in Product Questions
Generate Rack Diagram from spreadsheet data

Is it possible to have the Server Rack Diagram get generated from an excel data source?  For example if I have a spreadsheet with rack rack size device type device name device size device position in rack etc.  We maintain an accurate data picture of our datacenter in our CMDB but we want the ability to auto-generate a visual diagram of the data.

310
Annika W101
Arjan van der L
Arjan van der L
posted in Product Questions
Set default maximum size for lucidchart diagrams inserted into Google docs

When I insert a Lucidchart diagram into a Google doc it seems to scale the diagram to the available width of the Google doc. This is fine in many cases but a vertical chart may cover multiple pages because the height > width.  Can I set it so that it scales to maximum 90% of the available height of a page by default? 

260
Tate S
irene m
irene m
asked in Product Questions
Line break in existing text box

The return function does not work in an existing shape in Lucidchart.  Worked yesterday but today can not add new copy to a bulleted list. 

4742
Richard S103
LANPRO S
LANPRO S
posted in Product Questions
Turn off Scaling

How do I turn off the scaling measurements in the floor plan layout that I drafted?  I do not want to show scaled measurements on my layout drawing.  Thank you.

290
LANPRO S
Caroline B
Caroline B
posted in Product Questions
Caroline

I have completed first draft of flowchart and have found that I have missed some early processes. How do I create the space to insert these without manually moving existing work down the page? 

10
Micah
Nick M102
Nick M102
posted in Product Questions
Layers not showing up when exporting to PDFPNG or PTT.

Hi  I have been working with your product for going on 5 years. Right now I have been trying to export a single page at a time with none of the layers showing up after they are downloaded. Is this a bug?  

00
Annika W101
Sarabeth
Sarabeth
posted in Product Questions
Org Chart- Bullet point within sub-category?

I am hoping to use the org chat formatting as a study guide and looking for a way to insert more text into each sub-category. For example including a bullet point list within the text of an individual block. Is this possible? Thank you!

100
Sarabeth
Tim E
Tim E
posted in Product Questions
Repeating Paste feature

I need to create 32 shapes that are all identical and evenly spaced.  In Visio there is/was a 'repeat paste' feature (F4) Where you could paste a shape at the same spacing multiple times. I know Lucid has the CTRL-Shift-D option but how to i get the shapes to echo at the spacing/alignment that i choose? For example: I copy paste the first shape exactly where i need it in relation to the original shape then repeat 'x' many times at the same spacing relative to the one before it. Thanks.

70
Flavia D
matt
matt
asked in Product Questions
How do you clean up with Algorithm flow chart?

I have used the Site Map Template many times and it's brilliant how it auto cleans up can I do this for the Algorithm flow chart?

241
Eric R
David P103
David P103
posted in Product Questions
Paid plans have unlimited documents and limited storage. What does this mean?

Hi I am using a free plan currently and only one diagram is already taking up 25% of my 100MB storage. That's somewhat surprising but anyway if I upgrade to a paid plan the description says I would have 1GB of storage. Given the size of a single diagram so far that will not allow me very many diagrams - perhaps about 20-30 depending on their complexity. At the same time the plan also says I can have unlimited documents. But if storage is limited how can documents be unlimited? Thanks David.

80
David P103
Rick101
Rick101
posted in Product Questions
Formating changed and I do not know how to fix it

When printing the size varies between pages.  1 diagram will be full page the next one will be 1/4 the page.  I do not know how it happen.  Change from when I logged in  I can show you  if you can remote into my laptop and I can do a print preview and show what changed

20
Tate S
Robert Chillingworth 0
Robert Chillingworth 0
posted in Product Questions
Area select - partially enclosed shapes selected

Hi The default behaviour in LucidChart when selecting an area is that any shape selected in that area whether it is wholly enclosed in the selected area or not is added to the selection. Is there a way to make it so that only wholly enclosed shapes in the area are selected? i.e. shapes that are only partially enclosed in the area are not selected? Thanks. Rob.

90
Micah
Jie M
Jie M
posted in Product Questions
How to modify existing template shape

Hi   I want to use the D Type Flip Flop in the Logic Gates library. But I want to modify it a little bit. For example I want to remove the Qbar pin.   Could you let me know how to do that.   Thanks Hoody

80
Annika W101
William P101
William P101
posted in Product Questions
Administrator

As an administrator I would like to see the progress of flow charts that have not yet been shared.  How can this be done?    

00
Micah
Frank101
Frank101
asked in Product Questions
Transfer files of deleted user

Hi there -  I just removed a user from team (no longer works here) and mistakingly didn't transfer his documents!  Is there any way to restore this users files and add them to my account? This is rather urgent!

870
Addie
Lucid Legend Level 8
Adrian H101
Adrian H101
asked in Product Questions
Adding tables to Lucidchart after import

Have Lucidchart added the capability to add all tables to a diagram after importing from a physical db in SQL Server? I'd rather not have to add all 85 tales by hand not sure why I'm having to ask for something that seems really basic to me i.e. multi-select.

333
Annika W101
Alizée
Alizée
posted in Product Questions
Cannot delete my account

Hello  I cannot find the “Close Account” finger tab on the left (in the Settings) how can I delete my account then? Thank you 

80
Micah
bafo83
bafo83
posted in Product Questions
Consulta Organigrama

Estimados: Tengo inconvenientes con la disposición de un organigrama bastante extenso que realicé y me queda demasiado separado. Si bien puse al mínimo el Espaciado Horizontal y el Estilo de Diseño más pegado hay figuras que quedan horizontales lo cual hace que cuando uno imprime quede demasiado chico en un A0. Cómo se puede resolver? Saludos!

180
Flavia D
cody.coonrod
cody.coonrod
posted in Product Questions
Google Sheet Owner required for Lucidchart refresh?

Hello My company uses Lucidchart and links data from google sheets. We have various individuals who create these google sheets and link them directly to a corresponding Lucidchart. We are having issues with employees unable to refresh these googlesheets if they themselves did not create the Google sheet and link it. Is there a method I am missing or is there a way to share this permission with other employees who did not create / link the google sheet?    Thank you

10
Chase V
Samuel H
Samuel H
posted in Product Questions
Selecting All Charts

Hiya   So I restored 700+ documents and want to select all of them and move them to a team folder. Sure I can click one at a time but there must be a way to select every document in a folder so I can cut and paste them to where I need to be.   Thoughts?

00
Chase V
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