Hi Reyna thanks for posting in the community!

I am not able to replicate this issue with the custom crop when exporting my own test document but would love to take a closer look and help you directly. Would you mind submitting a request using our contact support form and including the following information?

• The URL of the document(s) affected.


• A description of the download settings (file type document pages cropping quality etc.) that you selected for the download.


• The downloaded file and a description of what about it is incorrect or a screenshot of the issue in the exported document.


• A screenshot of the associated Javascript Console output when you download (if you wouldn't mind re-exporting your document to grab this). You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thank you so much for your help!