After we click the button from Salesforce the Lucid chart only allows us to make one change before the document locks up. We can still navigate but we can't adjust any of the picklist fields. We noticed that we don't have users assigned to the Saleforce app so wondering if we have the proper licensing. Does Lucidchart need to give us access because we can't find that anywhere on your site.
+7Hi Todd
Thanks for posting in the community! I’m sorry for the trouble you are having with the Lucidchart Sales Solution and am happy to help. First would you mind trying this again in a Chrome Incognito browsing session? This often improves performance by clearing your cache and cookies and disabling your extensions.
Could you also try dragging a new GTP service onto your canvas then navigate away from it then click it again and see the right hand menu open? From here please click the Layout tab and try to toggle on and off "Show Field Titles" under "Field Options" then try to switch the field under "Select Field".
If the issue persists please submit a support ticket with the following information:
Thanks for your help and patience!
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
