Product questions

Hi I want to delete my account as I don't need to use LucidChart anymore.

I am trying to draw an irregular shape with numerous changes in direction and with angles. Will Lucid do this? I found the floor plan template but the shapes are regular and cannot be made irregular.

Hi!  I am studying at university and we had a university account. Dozens of drawings have been created with this account and now I can't edit them at once ?! For example I deleted one item and can't put it back because it's a paid feature. The same text is for each function or object. What's going on? Thesis and exams are in progress and do I have to do the drawings again in another software?

Master Page has a company logo and a shape with text to enter a document title. Master Page was applied to other pages in the document and logo and text were visible. Recently this has stopped working and only the logo (picture) and shape are showing on the pages where the Master Page is applied. The text is not visible. I tried recreating this from a blank document and it is still not working.

I click on one shape to select it.  I ctrl-click on another shape now they're both selected and there's a bounding box.  I right-click on one of them and select 'match size / width'.  The result is that the first shape is aligned to the top of the bounding box and the second to the bottom of the bounding box. Not what I want :)

Hello I am trying to build an org chart with photos but for some reason even though I have a path for the photos but they wont load. 

I want to send LucidCharts to clients for view only purposes completely disconnected from the app.  I understand the Notes feature requires access but if I used Comments could the recipient of the document be able to view both the doc itself and hover over to view the comments. Is that how it works?

I am a Lucid.app user. Very confused with how the "delete" works. No storage was released free up after month. Is this a new trend to wait for > weeks or when the storage is free up exactly?Have been deleting more files but storage still choked.

I have hundreds of charts on Lucid.  I'm working to get ready for a very important meeting.  They just disappeared.  PLEASE HELP!!!

Hello how can I turn off this function? every time I click in and out of a shape it automatically pop-up and disappear and it . Thank you.  

How do I add page breaks in chart and for these page breaks to apply in Word when the chart is inserted into Word using the Word add in/plug in?

Is it possible to embed Lucid graphic into Confluence and have shapes in a graphic act as links to other Confluence pages?

When exporting a diagram a couple of the shapes aren't showing up when exporting to JPG or PNG but they show up when exporting to a PDF. I can't figure out what is causing the issue.

Hello I'm trying to make small numbered labels with boxes approximately 0.2in x 0.2 in. Any time I size a box that small the text disappears (a number value like 15) despite the box being clearly large enough to show this text. On other diagram tools this issue does not occur with boxes of the same size with the same text. Is there a trick to getting text to display in small boxes so I can use these labels?

I created a diagram ~2yrs ago using the template "Six Hat Thinking Diagram". I need to update this diagram or remake and I cannot seem to locate the template. Has it been removed?  - David

I need help changing my trial free subscription to use a Teams user subscription.  

I had a lucidchart shared with me I downloaded what I thought was a copy.  Now I have a PDF on my computer and the lucid chart is blank.   I did try to drag it over to the page which did work except the diagram is no longer flexible to make changes.  Is there anything I can do to upload the lucidchart.  It is shared with multiple people and I assumed I was dl a copy.  Do I have to recreate the chart from scratch?   Thank you for any help here.  Laura  

I have been upgraded to a EDU account however when wanting to use premium templates it asks me to start a trial. Does the EDU account not cover premium templates? 

Hello All it has been almost 4 years since this question was last asked: it is possible to import DXF files into LucidChart?   CheersCole.  

Hola estoy usando su software gratuito de creación de diagramas LucidChart y cuando quiero colocar una figura me salta mensaje diciendo que estoy intentando acceder a una característica de pago y aún no sé si este software puede ofrecer las necesidades de mi trabajo como para pagarlo. No he encontrado en ningún sitio que el número de figuras colocables esté limitado. ¿Se trata de un error? Gracias de antemano.

Hi  How to set transparency on drawing objects in Lucidspark ?   I'm trying to set transparency of a circle object to 20% on LucidSpark however having difficulty.   I can see this looks possible as when I try bring in a Venn Diagram from the template it has transparency enabled.      Thanks   Ananta       

This is regarding adding uses for floating license. I am able to add only user number equal to number of license. we brought floating license. our understanding is we should be able to add n number of users.

Does the LucidChart Enterprise license offer organizational audit logging capabilities? For example: Document creation events (e.g. timestamp document owner document name sharing options etc.) Document edit events (e.g. timestamp document owner document name sharing options modifications collaborator edition etc.) Document deletion events Document export events Authentication events I would appreciate a pointer to any documentation on this topic.   

I created an account and a chart in the free trial yesterday. When I go to my account there are no saved charts that I can make an edit to. How can I access the chart I created to edit? Thank you Barb

The security of your cloud data is a high priority—it can also be complex and difficult to single out in a cloud architecture diagram. Views in Lucidscale allow you to quickly display resources in your architecture diagram from various perspectives and build documentation for security audits.  These steps will help you create an infrastructure diagram and then quickly view attributes related to security. 1. Import your architecture into the Data Hub. Navigate to the Data Hub in the left-side panel of the Lucid homepage and select “+ New Account'' to pull in cloud provider metadata and get an accurate picture of your current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center resources on importing your data. 2. Create new model in Lucidscale. Auto-