Product Questions

I am wondering if there is any way to disable the export feature for view-only licenses?

I created a workflow diagram and want to insert a hyper link to an external web page. I have been able to figure out how to add it. The issue I am having is I want to post this workflow on an internal web page as a document and have anyone who accesses this document to be able to click the hyper link (hot spot) and it will open the web page document. Is this possible without having access to Lucid application? I am printing/saving the document as a pdf.

I need to change the account owner on our Lucidchart account. The current owner is currently deactivated. 

I can't find / view the revision history on a document reviewed many times. I've reviewed a document many time and need to urgent revert to a previous version I was able to view and access previously. Please assist urgently.  

Hi We are trying to fix our LucidChart SSO but when we go into SAML activation settings it says it is not allowed and we are not allowed to configure.

Hi there I frequently share a Lucidchart URL of the full document to non-lucidchart users. They love it by the way. I want them to enter the document on a certain tab in a certain view. How do I manage the view they enter when opening the URL? It seems to be off all the time now but I cannot find a place where I can change this. You would really help me by solving this problem. Thanks!

Hi I'm able to integrate Google Slides with LucidCharts and Import a chart from a LucidChart tab. However the chart has several layers and when I insert this chart into a Google slide it shows all the layers. How do I insert the chart but show only the desired layer?  Thanks Marc

Hello! I was working with Lucidchart in Google Slides when I was suddenly unable to interact with my diagram due to an error that states ‘service invoked too many times for one day:urlfetch’ Do you have any tips that will allow me to keep editing??

When I select Custom Crop while trying to export as a PDF it zooms into a very small portion of my flow chart and does not allow me to zoom out therefore I can't crop the diagram as I would like.  

Hi my company uses specific icons for supply chain is it possible to have these in lucidspark for brainstorming ?   Tom 

I have a state machine like diagram in lucidchart. Each shape and arrow has some custom data attached with it. I exported it in CSV format. When I imported the same csv into lucidchart all the details where retained except the custom data attached with arrows. Am I doing anything wrong or the feature is not yet implemented?

We want to switch our account owner to a different user. I could not find the action to mark an user to be account owner.

I have 2 black documents that I use to create squares of photos (basically I insert photo into a square template export that as jpg and delete the photo). One of the documents is 119 KB and the other is 158 KB the sum of which should be nowhere near my 50 MB limit but my setting is telling me that my storage is 98% full. How is this even possible?

HelloI cannot believe it but nowhere is there a simple explanation for how to rotate shapes. Often Lucidchart freezes up because it's trying to automatically rotate a shape (when I didn't request it) and I can't figure out how to turn that off.When I want to rotate  a shape the icon is nowhere to be found. Also I want to create a thick curvy line between shapes but I am limited to 10pt. Is there a way to make it thicker?

I don’t see any capability to identify tiers of employees (director manager etc) when setting up the chart. Does that functionality exist in Lucid Chart?   

I am using the Google Docs addon and while it works to insert and update images it is not showing the preview of the images in the screen where you choose what you want to insert. It just shows the default "cannot display image" icon. This is frustrating for larger projects where I might have 20+ images. I have to count what image number it is.  When I right-click the image icon and say open in new tab I get a "Document access forbidden" error. Please bear in mind that I CAN browse all the Lucid documents I CAN insert and update images. So clearly Lucid DOES have access. It is ONLY for this preview that it does not work.

Hello I need assistance with the export to SQL feature for my ERD. I saw this feature in a Lucidchart YouTube video and I've been looking for it but I can't seem to find it. When I open the shapes section the only option I am seeing under ERDs is "import" but no export. Was the feature removed or maybe I'm just not looking in the right place?

Hello I am not sure where to post bug request so I am posting here. Problem: If you select several line together the selection cannot be resized Repro case: Create two lines select them and notice you can not resize the selection Create an additional square select the square and the two lines notice you can resize the selection

I am creating a org chart using data from excel and have a number of columns with a departmental hierarchy that rolls up to the top of the company. I wanted to leverage filter to see different cuts within the organization. However when I try to use filter the columns are not in the drop down list even though I can see them in the employee fields. Any idea why this would be the case?

Is there a way to hone in on just one manager's team?  I want to show the manager and their team but no their peers and associated teams.

I have many powerpoint slides with embedded visio objects.  So far I found that only libre office allows me to paste visio objects.  All others including lucidchart only will paste an image.  The problem is  I need to edit these. So is there any way to do this.

My team works on a quarter and annual governance of our tools in the Revenue organization. Any tips/tricks on how best to review archive/delete and organize personal team and org level charts?

HI I have been linking shapes in a diagram to other pages (tabs) in my document. This feature worked well.  I recently downgraded to Professional (1 user) and now when I try to create the action "Link to Page" in a shape it does not open up the drop down that allowed me to select the page in the document where to link.  Nowhere it says that the linking feature is tied to the license model.  Linking a shape to an external URL seem to work OK. Is this a recently introduced bug or is the result of the change in license? Many thanks Alex

I did a cli json export of an azure subscription into lucid to try the cloud insights visualization. However I am missing  a lot of VMs in the summary count on the model that was generated. There is no filter on. I did this for a few subscriptions some show up correct while some are inaccurate. Not only VMs storage accounts too. Is this a limitation on the trial or something else? Thanks.

I have been using Lucidchart since June 2021 and now all of a sudden all my work have diappeared. Can view my work and when i click on my provided lucidchart links it asks me to request for access for the work I created.