I have been using LucidChart for years and now almost all of my previous diagrams are missing from my documents list. I have had no service break but I modified my email address. Is there some archive going on? I need my older diagrams. Any ideas?
Robert
Hi Robert
Thank you for contributing to the Lucid Community! I am happy to help you locate your documents. As a first step can you please login to Lucid.app then navigate to your Account Settings > Overview tab and verify that you’re logged in with the email address that you’re expecting. It is possible that when you changed your email address a second Lucid account was mistakenly created and your documents are located in a different account associated with a second email address.
If you still cannot find your documents please open a support ticket that includes the following information and we will be happy to help!
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
