I have been using LucidChart for years and now almost all of my previous diagrams are missing from my documents list. I have had no service break but I modified my email address. Is there some archive going on? I need my older diagrams. Any ideas?
Robert
+8Hi Robert
Thank you for contributing to the Lucid Community! I am happy to help you locate your documents. As a first step can you please login to Lucid.app then navigate to your Account Settings > Overview tab and verify that you’re logged in with the email address that you’re expecting. It is possible that when you changed your email address a second Lucid account was mistakenly created and your documents are located in a different account associated with a second email address.
If you still cannot find your documents please open a support ticket that includes the following information and we will be happy to help!
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
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