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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,595 Topics
  • 13,549 Replies
5595 Topics
Özge
Özge
posted in Product Questions
What is standard of this PID symbols?

Hello could you please give me information about PID symbols in Lucidchart? (Such as ISO 10628 14617.. or DIN BS ISA 5.1 etc.) Thank you Regards.

193
Anders E
2 years ago
Daniel K104
Daniel K104
posted in Product Questions
All my documents gone

Hi All   I have went on holiday 2 weeks ago and lost all of my documents :( Is there any way to get those restored? Tried to log in from different computers different browsers and the only thing what I can see is a Permission Denied message and all the Shared with me Documents but my own ones have been disappeared. How can I loose permission to my own documents? Or how can I loose my documents in the first place?   Any help would be appreciated.

124
Micah
2 years ago
Stacey V
Stacey V
posted in Product Questions
Interactive Decision Tree

I am creating a health decision tree.  I am wanting the user to be able to click on certain areas to see what the action would be and click on an action to see the treatment.  I am just wanting to know if this is possible before I go any further.  I need someone to actually look at what I am wanting to create to hard to explain

111
Phillip W
2 years ago
Russell S
Russell S
asked in Product Questions
Resizing an Org Chart

How do you size an org chart?  Parent company only has 6 people - the group is very small on the page.  How do you make the chart bigger on the page?

3081
Phillip W
2 years ago
Monday D
Monday D
posted in Product Questions
Is it possible to link an action (shape) to a page in a google doc?

I would like to link specific actions/shapes to a google doc that contains details for each shape. Essentially this flow chart displays how the narrative in a game design works the links would then direct the user to the dialogue spoken in each action/scene.To make things easy for the user I'd like them to look at the chart as an imported diagram within a google doc and have them click on an action/shape and be directed to the dialogue that is associated with this scene elsewhere in the doc. So essentially I'd be using the flowchart as a table of contents at the beginning of a google doc.

122
Phillip W
2 years ago
Arkadiusz S
Arkadiusz S
posted in Product Questions
X and Y coordinates possibility to edit directly

It is really pity that you do not have such a basic functionality. 

93
Phillip W
2 years ago
Ryan D
Ryan D
posted in Product Questions
Entity Right Collum won't expand

The right hand size collum will not expand when dragged it only increased the middle collum.  

01
Leianne C
2 years ago
Yash M
Yash M
posted in Product Questions
Document Sharing Options

I want to share my board with my team and there are +20 people of different levels. Is there any way to share the board in viewing only mode without them needing to register for an account? Only way I can see is by using Join ID but that unfortunately lets the user make edits to the board. Can I set a view only permission with the Join ID function?

83
Phillip W
2 years ago
Robin B101
Robin B101
asked in Product Questions
Paste plain text without format?

How can i paste in plain text? Im copying a lot code from my dark-mode editor and the text is not readable on white background (e.g. pasting it in a box). Even worse though readable is pasting it directly with the background just make looking the chart like a mess. If its not possible consider this a feature request (for example strg+shift+v for pasting like in teams) I think this "feature" makes people struggle far more often then helping them anyways at least in my team. ;)

3383
Phillip W
2 years ago
Ron K101
Ron K101
asked in Product Questions
Pictures not showing up in Lucid org-chart

Hello   I have a ton of pictures that I've copied the address from linkedin for the picutre.  At one time they all showed up but now it is just a grey circle with a line through it.   

163
Phillip W
2 years ago
Louell G
Louell G
asked in Product Questions
Adding alternative shapes to UML Sequence Diagram in Lucid

Hello is there a way to add additional conditions on this built in shape for UML Sequence alternative shape? Thanks

571
Coumba D
2 years ago
Mauricio d
Mauricio d
posted in Product Questions
Error al guardar cambios

Que tal alguien sabe el porque desde mi laptop no me deja guardar los cambios pero desde mi PC de escritorio si me permite utilizar lucidchart sin ningun problema me permite guardar los cambios.

41
Leianne C
2 years ago
John F103
John F103
posted in Product Questions
Templates

I want to add a QCI template (as a landscape A4) to an existing template I have worked on in an A3 portrait schematic. Is this possible? Thanks - anyone.

31
Leianne C
2 years ago
Doug B101
Doug B101
posted in Product Questions
LucidChart UML sequence diagram using markup: have one entity create another

Hi I am trying to build a sequence diagram. When building in markup how do I have one entity create another like this?  I didn't find this in the documentation.

451
Richard U
2 years ago
Doug B101
Doug B101
asked in Product Questions
Lucidchart UML drag-and-drop sequence diagram add alternative

Hi how do I add another alternative (say an "else if" situation) to the UML Sequence diagram if building it using drag-and-drop?

1164
Doug B101
2 years ago
Doug F101
Doug F101
posted in Product Questions
Restore documents to reactivated federated user

Hello I was an employee with a fin-tech company that had enabled federated SSO.  I left Intuit a couple of years ago and have recently rejoined.  I am again federated with the same email address.  I was hoping I could get access to the documents associated to my account a couple of years back.  There are a number that are very valuable to Intuit.  Is that possible?  Thanks. Doug

23
Richard U
2 years ago
Нагин А
Нагин А
posted in Product Questions
How to remove or delete the document in the preview

please explain how the Lucidchart Plugin for Confluence server works.We installed this plugin for testing purposes. We did not log in to the plugin because the tests were running. But it was revealed that the uploaded visio files automatically started to be sent to the lucid.app servers and have the following address https://lucid.app/documents/viewVisio/dd4708db-**** The global problem is that no one gave the right to publish documents in the public domain.But if you copy this link "https://lucid.app/documents/viewVisio/dd4708db-****" and paste it for example into chrome in safe mode then we will see that the files are published on the Internet and there is access to them. How can I make sure that these files are not published?How to make links stop working?What do you want from people? Tell

184
Нагин А
2 years ago
David T101
David T101
posted in Product Questions
Creating a site map

On your sitemap generator page it says "you can even generate a sitemap from a text outline" How does that work?

313
Leianne C
2 years ago
jay.x.patel
jay.x.patel
posted in Product Questions
Organize Smartsheet cards by assignee and timeline

We have Smartsheet with start date end date and assignee. Integration to Lucidspark is done and want to organize cards in timeline template and sort it by assignee. How can I do that? 

42
Richard U
2 years ago
Janet A
Janet A
posted in Product Questions
Org Chart Cannot find bulk upload photos

I have imported my org chart using Excel and CSV.  Our photos are not public so I want to bulk import the photos into lucidcharts. In my chart I cannot find an opton to bulk upload org chart photos.  There is no option for shapes.  I can import images one at a time but we have hundreds of people.    https://lucidchart.zendesk.com/hc/en-us/articles/360000907426-Org-Charts#collapseSix Where is the bulk upload photos menu? I also saw that I can sync images with onedrive.  Is this correct?  Does sync images with onedrive work with the org chart? My images have the same name as my key.  

245
Coumba D
2 years ago
Richard H102
Richard H102
posted in Product Questions
Admin section not working

I can't seem to get access to the admin section. I go to the website https://admin.lucid.app/  It doesn't seem to load.

21
Leianne C
2 years ago
Sophie C
Sophie C
posted in Product Questions
Hyperlink not active after export into Word through Lucid chart add in

Hi I've inserted my LucidChart into word via the Lucid chart add in but my chart converts into an image file so I can't access the hyperlink. This also means I can't re-add the link to the specific word as the file is an image. Please can you help resolve this.   Thanks Sophie  

31
Phillip W
2 years ago
Desmond
Desmond
posted in Product Questions
Import Excel/CSV leading zero

Hi there Our staff ID have leading zeroes which are defined as text fields in excel. I am asking this because the Upload Photos need to be same as the Staff ID is there a way to upload/import the file with the leading zeroes in the LucidChart? Thanks and regards Desmond

21
Eric R
2 years ago
Joe L102
Joe L102
posted in Product Questions
My Documents does not show all of My Docs

Greetings I am not very familiar with the Lucidchart interface. I have created about 10 charts in Lucidchart. Only 1 shows up when I go to My Documents. How can I get all of my documents to actually show up in My Documents? THanks. Joe  

41
Micah
2 years ago
Apurva S
Apurva S
posted in Product Questions
Text turn horizontal to vertical while exporting the diagram in to VISIO

While exporting the diagram in to Visio format horizontal text turned in to vertical when we open the exported diagram in to Visio

95
Phillip W
2 years ago
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