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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5816 Topics
Clayton T101
Clayton T101
posted in Product Questions
Expand Google Slides/Sheets into a new board

I have Google integration set up and am able to copy and paste the link of a Google Slide or Sheet into my board. I would like to extract all the slides and the contents of the sheets into the board for full visibllity. Currently I can only click on the link which includes a screenshot of the first page and goes into a viewer. I would prefer to see all the contents in my board in one place. How do I do that?

1
Leianne C
1 year ago
Amanda P102
Amanda P102
posted in Product Questions
I'm using a matrix org chart template and I want to add another row. How do I do that?

The default in the matrix org chart is 5 rows and I would like to add a 6th. Can I increase the levels or in some way add in the row. I have tried a copy and past but it wont add the primary left item

1
Leianne C
1 year ago
Pierre D
Pierre D
asked in Product Questions
How do I add comments in Lucidchart?

Help! How do I add comments and start threads in Lucidchart?

3
Rahul R
1 year ago
caroline b
caroline b
posted in Product Questions
Cannot find simple way to remove background from copied shape. I do not want background

Cannot find simple way to remove background from copied shape. I do not want background

1
Whittney C
1 year ago
john.a.lopez
john.a.lopez
posted in Product Questions
Reverse Populate Data source from Lucid Custom Shape Library properties

Hi I am creating custom shape libraries in LucidChart. Each shape as pre-defined properties many with default settings. I wish to reverse-engineer / reverse-populate an aligned data source (say an XLS template) with the content of objects in the diagram. For example I create a custom BPMN task object with properties ID X Y Z (where ID is manually assigned or incrementally created per formula). I would want an "automation" to: create a row in the data source upon placement of the object on the diagram update the row column ID with the objects ID (custom property) update the other row columns per the objects properties (assuming alignment) any further changes made to the object properties would further be updated keeping the data source in alignment with the properties on the shape Once the diagram is "complete" and the data source "stable" (no changes needed) export to Google sheets or XLS. Thanks

1
Phillip W
1 year ago
john.a.lopez
john.a.lopez
posted in Product Questions
Replacing or Deleting shape data properties

I am creating a LucidChart template to be used by other team members. This will also have custom menus/shapes. Some of the objects I wish to reuse from another diagram but need to remove the old shape data/properties and add new shape data/properties from the new data source in the template. If I drag&drop a row from the new data source onto the shape/object it adds the new properties but does not delete the old (differing columns etc).  How can i remove the old shape data/properties from the object I am reusing so it will only have the new shape data/properties. Thanks

1
Phillip W
1 year ago
Karthikeyan T
Karthikeyan T
posted in Product Questions
ER Diagram for Realm Database

Is it possible to draw the Entity Relationship for Realm Database..? If no what is the reason  

1
Phillip W
1 year ago
Clara101
Clara101
posted in Product Questions
Reenviar facturas - ¡AYUDA!

Mi gerente me pidió que reenviara mis facturas de Lucidchart a nuestro equipo de contabilidad todos los meses. ¿Hay alguna manera de hacer esto automáticamente?

1
Paloma C101
1 year ago
Antoinette
Antoinette
posted in Product Questions
Fonts on my charts I created 2 months ago can no longer be loaded? Is this a bug?

I created about 4 diagrams and charts in Jan and Feb this year. I've regularly gone back to update them with no issue. However this morning I am trying to load my diagrams to make changes and I'm getting errors stating that the font can't be loaded and the diagram is messed up with black lines or the other diagram assigned a font that really looks awful on the diagram. Is this a known bug and when will it be resolved? Or do I have try and redo the fonts in all my diagrams?  

1
Liz G
1 year ago
Alex C101
Alex C101
posted in Product Questions
Creating our own smart shapes library

We're looking to use Lucidchart for basic wireframing and would like to create our own set of shapes for designers to use. We have attempted this by creating a custom shape library from the basic shapes provided; however grouped shapes do not work well when resized. To use the shapes designers would have to open the groups and edit each sub-shape individually adding significant cognitive load. As developers we would like to be able to define or code our own smart shapes which scale sub-shapes intelligently and have control points to adjust parameters - like many of Lc's in-built shapes do. Is that at all possible?

1
Coumba D
1 year ago
Wadi J
Wadi J
posted in Product Questions
DEV

Im trying to find out about the pricing if we add lucid to our google workspace account will they charge for all the users there or only the ones we add manually? Im trying to contact sales for 2 weeks they called once and never again..is this how you plan to sell your service??  

1
Leianne C
1 year ago
Liz H101
Liz H101
posted in Product Questions
CRM Wireframe

I am looking for a wireframe to map out a CRM before we set it up. Does anyone have a template?

1
Micah
1 year ago
Mary Rose M
Mary Rose M
posted in Product Questions
In-house custom templates

I would like to style some assets for us to use internal to my team. Can I create a "template" that is not shared outside of my organization?

1
Micah
1 year ago
minki
minki
posted in Product Questions
letters override

Hi  When I type in shape the letters are overlapped.  Not sure if I did any incorrect setting. It happened suddenly.  Please advise how I can fix. 

1
Coumba D
1 year ago
AaronZhanguk
AaronZhanguk
asked in Product Questions
Chinese Character Adaptation Issue

Dear Lucid team Very happy to see you guys here. I found that Lucid is a very powerful tool for making charts and it also inspires me when I want to make something new. However when I use Lucid to create a program which uses Chinese characters some garbled characters are displayed on the interface and I cannot fix it. Could someone help me to solve this issue? Best

2
Coumba D
1 year ago
thanh lâm t
thanh lâm t
posted in Product Questions
lack of education for children

Describe each steps in Decision-making process for lack of education for children: 1.Problem Identification? 2.Data collection? 3.Solution Generation? 4.Solution test? 5.Solution Selection? 6.Solution Implementation?  

1
Phillip W
1 year ago
Erik P
Erik P
asked in Product Questions
Copy + Paste not working in any form

I cannot CMD+C then CMD+V in a document it does nothing. When I try to do it via the menu it says I need the Chrome app installed but I have the app installed. The product is completely broken for me because I cannot do this extremely basic function.I have a video recorded but I cannot upload it here.

12
Leianne C
1 year ago
Nico v
Nico v
posted in Product Questions
Tekst rond een cirkel of andere vorm buigen

Hallo Is het mogelijk om tekst aan de binnenkant van een cirkel te plaatsen tegen de lijn aan?  

1
Leianne C
1 year ago
ginnette l
ginnette l
posted in Product Questions
Control users access to Salesforce Connection in Lucid

As an admin How do I restrict certain user licenses from connecting to the salesforce integration?

1
Leianne C
1 year ago
Alexander P
Alexander P
posted in Product Questions
Auto create hiearchy using Salesforce Contact Shape?

Hi I have been using the Org chart with Google sheet to auto create hiearchies in a org chart before. Now I want to switch to using the Salesforce Contact Shape so that we only update Salesforce instead a seperate google sheet. But I cannot find the possiblity to create these hiearchies like the org chart for the Salesforce Contact shapes. Please help

3
Phillip W
1 year ago
Adam W103
Adam W103
asked in Product Questions
Auto Connect Multiple Shapes

I want to create connectors from shape A to shapes B C D w/o having to manually connect each one (this would be 3 manual connections).  Is there a way that I can select the shapes I want to connect and they automatically get connected?  

1
Phillip W
1 year ago
Alexander P
Alexander P
posted in Product Questions
Customize Salesforce contact shape

Is it possible to visualize additional fields on the Saleforce contact shape?

1
Phillip W
1 year ago
Naresh R
Naresh R
posted in Admin Questions
How to add new icons to the palette

If i want a desired icon what is the easiest way to add that?

1
Phillip W
1 year ago
Ana L
Ana L
posted in Product Questions
UML markup diagram stays on the back even if it is set to front

I have a Sequence diagram using the UML markup I used a swim lane container to highlight a section of the sequence diagram for this I had arranged the sequence diagram to be in the front of the swim lane container which has a background color. This worked fine until now for some reason the swim lane has moved o the front and so it's interfering with the Sequence diagram. Even though it's arranged to be "send to back". I've tried rearranging the both the Sequence diagram and the swim lane also tried adding a new swim lane and sending it to back but it is still showing in front of the Sequence diagram.  As mentioned this happened recently and without making any changes to my diagram.

3
Leianne C
1 year ago
Support T
Support T
posted in Product Questions
Charting Methods and Functions

When I created the graph the number of legends made the graph difficult to read.Is there a function that for example if I select only company A in the graph the graphs other than company A will disappear and become easier to see? If you know it would be helpful to know.

2
Support T
1 year ago
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