Hello,
Back on LucidChart after a few week, I cannot see my existing document anymore on the new interface.
Tried on Opera, without VPN, without cookies. Attached the screen with the Javascript console.
Solution would be much appreciated +++
Page 1 / 1
Hi
Have you referred this help article
Troubleshooting: Lost documents or work – Lucid
Contact support
If you are still unable to locate your document, contact support and provide as much of the following information as you can:
- The document name
- The document URL if you were able to locate it using a bookmark, share link, or browser history
- Any email address you may have used to sign up for a Lucid account
---------------------------------------------------------------------------------------------------------
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
Hi
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
