Hello,
Back on LucidChart after a few week, I cannot see my existing document anymore on the new interface.
Tried on Opera, without VPN, without cookies. Attached the screen with the Javascript console.
Solution would be much appreciated +++
Solved
Issue in loading my existing documents. My existing documents disappeared
Best answer by Humas1985
Hi
Have you referred this help article
Troubleshooting: Lost documents or work – Lucid
Contact support
If you are still unable to locate your document, contact support and provide as much of the following information as you can:
- The document name
- The document URL if you were able to locate it using a bookmark, share link, or browser history
- Any email address you may have used to sign up for a Lucid account
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Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+24- Lucid Legend Level 10
- Answer
Hi
Have you referred this help article
Troubleshooting: Lost documents or work – Lucid
Contact support
If you are still unable to locate your document, contact support and provide as much of the following information as you can:
- The document name
- The document URL if you were able to locate it using a bookmark, share link, or browser history
- Any email address you may have used to sign up for a Lucid account
---------------------------------------------------------------------------------------------------------
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+15Hi
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