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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6125 Topics
anisa s
anisa s
posted in Admin Questions
Requirement Analysis of Conceptualizing Internet of Things (IOT) Model for Improving Customer Eperience in the Retail industry in Somalia

Requirement Analysis of Conceptualizing Internet of Things (IOT) Model for Improving Customer Eperience in the Retail industry in Somalia

30
Coumba D
1 year ago
Kata M
Kata M
posted in Product Questions
Org Chart using Excel data - Email Hyperlink not working

Hi. I have created an org chart with linked excel data. The email addresses have not been automatically imported as email hyperlinks. Is this possible? Can you please advise the best automated way of turning my email addresses into hyperlink email addresses so a user can click them to send an email.  Thanks!

80
Sylvia X
1 year ago
SAMIRAN D
SAMIRAN D
posted in Product Questions
Teaching

Interested to teach commercial T&Cs for turnkey projects risk review and analysis safe and secured contracts for EPC projects Let me know if this is the right platform to proceed

00
Coumba D
1 year ago
ramon
ramon
posted in Product Questions
Azure DevOps Projects/Work Items not showing up

Trialing LucidSpark at the moment and tried to integrate with our Azure DevOps instance (cloud). I get the auth request for the correct email but everything is blank and doesn't show any projects when trying to import or create new item. I submitted a ticket but wondering if anyone else has had that issue.

710
Coumba D
1 year ago
Paul G101
Paul G101
posted in Product Questions
Send a copy of an ERD to my students

I am teaching an online business/tech class and I have created an ERD diagram without keys and links.  I want to send a copy to my students so they can add the relationships and submit an exported PDF to an assignment.  This is not collaboration because each student needs a copy of the ERD with which to do their work. I see it as these steps export the unfinished ERD diagram from Lucidchart to a file distribute the file to my students student imports/opens the file in Lucidchart student completes the relationships identifying primary and foreign keys student exports the diagram to PDF student submits the PDF to the LMS.

80
Phillip W
1 year ago
Nathan M101
Nathan M101
posted in Product Questions
=@ not returning text of shape missing expected identifier

The developer docs state that =@ should return the text of a shape: However when I try to use that syntax in my shape I get an error:   The shape is just a simple rectangle as created from the 'Shapes' palette. What am I doing wrong?

20
Richard U
1 year ago
Joana S
Joana S
posted in Product Questions
Exporting details of activity boxes

Hey is it possible to add details to activity boxes on the process diagrams. I added text details to some activity boxes on my process diagram using the Add notes option that automatically hides once you finish the note. However when I export my process diagram to PDF I lose this information and I am only able to see the process flow. I know this would work with text boxes but adding text boxes to the side of all the activities on the process diagram wouldn't be visually appealing.

40
Coumba D
1 year ago
M
Marisa B101
asked in Product Questions
Shapes in use not matching document

Hi The Shapes in Use is not reflecting the shapes currently in my lucidchart diagrams. This was working properly last week but today and yesterday they shapes listed are not formatted the same. Thank you

198
Coumba D
1 year ago
Montserrat C
Montserrat C
asked in Product Questions
Recover files

I had an account with my work email from where I shared a file with a lot of templates (personal) to my personal account. When logging in to my personal account there appear not to be any shared files and when trying to log in to my work account I get the message "Your team requires logging in with SAML. Please contact your team admin." I was already logging in with Okta I believe the company is no longer going to pay for the subscription but is there a way I can recover my shared file?

365
Eric R
1 year ago
Ben W
Ben W
posted in Product Questions
Feature Request: Layer Groups

Hi Lucid Team!I'm loving lucidCharts so far; especially the ability to swap layers to aid in demonstrating complex branching processes. Would it be possible to add Layer groups in future? I've included an image of a similar concept from an image manipulation tool. This would aid in organising complex process flows that take advantage of layers for multiple sections of a large document.

60
Sylvia X
1 year ago
Cameron S
Cameron S
posted in Product Questions
Generating UML from Perl Sourcecode

Is it possible to use Lucid Chart to generate UML (and/or documentation) from Perl source code?

90
Emma D
1 year ago
Jake R
Jake R
posted in Product Questions
The UI size issue

UI too small to see. No controls. It's not a user level browser setting. It is a problem with how the web app interacts with the browser. Chrome. If you don't agree lucid still should surface controls. Add some UX to that UI. 

10
Whittney C
1 year ago
Mike B101
Mike B101
posted in Product Questions
If you try to open a diagram on an iPad and it's blank - Fix

I was experiencing diagrams opening up blank when on the iPad.  I went to my profile icon Settings Advanced Options and disabled the "Pelican Render Engine".  Now I can see my diagrams again.

10
Whittney C
1 year ago
D
Duray A
posted in Product Questions
Is there a way to filter out resources that are generating cost?

I'd like to get only resources that are generating cost on the diagram is that possible? 

10
Whittney C
1 year ago
Tim B101
Tim B101
posted in Product Questions
Hide LucidSpark from LucidChart

Is there a way to hide the free LucidSpark templates? By default when you search for templates it searches both LucidChart and LucidSpark but I do not want them. Yes I can take the extra step to search only LucidChart but if I am browsing templates it quickly goes back to all. Very annoying. I'm paying for LucidChart and am not paying for LucidSpark and want the product to emphasize what I'm paying for.  Perhaps there is a setting? Thanks!

90
Whittney C
1 year ago
Erin.Welsh
Erin.Welsh
posted in Product Questions
Example of Organizational Structure in Healthcare

There's been a fair amount of turnover at my workplace recently and my organization is looking to adjust our organizational structure. Does anyone who works in healthcare have an organizational chart they could share so I can reference and help determine a direction for my organization to move to? Thanks in advance. 

40
Erin.Welsh
1 year ago
Manny F
Manny F
asked in Product Questions
Login to Lucid without using Google Account

I setup my Lucid account to login using my Google account. However that automated login functionality is blocked by firewall at my work.  How could I update my account to allow me to login with a separate name and password outside of Google? thanks

4819
Coumba D
1 year ago
Frank S101
Frank S101
posted in Product Questions
Text that does not wrap with Shape

I am trying to get my text not to wrap under images when i use the attached text thats with a shape the only way i can figure out how to do that is A no spaces or B separate text box. is there a way to reshape the text area only to allow for that  see image.

330
Whittney C
1 year ago
Joe Z
Joe Z
posted in Product Questions
Org chart lag when using data links

I see significant lag when working and opening org charts using a data link.  The org charts have between 8 and 350 positions and both can take minutes to load.   I am linking to Excel.    Is this expected? Are there data limits I should take into consideration?   

110
Addie
Lucid Legend Level 7
1 year ago
John S102
John S102
posted in Product Questions
Grey cog missing when trying to create sitemap

Hello I am trying to create a sitemap for a course and am following a guide provided by the course. On this guide they use "blank site map" template and when they drag across the 'Home' shape there is a grey cog in the top right corner that is used to continue with the guide. When I use this shape there is no cog? I was wondering where the cog has gone and if I can access the same sun menu another way. Thank you

30
Whittney C
1 year ago
Sam O
Sam O
posted in Product Questions
How can I add a step to a timeline?

The default is five steps on the timeline with colored intervals template. I wanted to know how to add additional steps.

90
Whittney C
1 year ago
Matt G102
Matt G102
asked in Product Questions
Add custom icon via fill color to Salesforce cards in Lucidchart

When using the Salesforce diagramming cards & icons there is a really useful feature when using the Salesforce icon libraries with the cards. The icons snap directly to the icon zone on the card as shown below:   However this snapping functionality only works with the Salesforce icon libraries and basic shapes (e.g a circle). What I want to do is create my own custom icons beyond the Salesforce libraries that will function in the same way (snap to card) as below: However this custom shape (a group with a basic circle and an image) does not snap to the zone. My questions are: Is there a way to create my own shapes that will snap to the icon zones? Or at least make my group function as a basic shape like a circle so it will snap Can I create similar zones on my own shapes to replicate the Salesforce card functionality? Thanks

1367
Phillip W
1 year ago
Brody S
Brody S
asked in Product Questions
ERD import from SQL error: "We couldn't parse the output you provided"

I am receiving the below error when trying to import a csv of the query output.  

451
Richard U
1 year ago
Micah
MicahLucid community team
posted in Billing
¿Preguntas sobre facturas, cargos, o reembolsos de Lucid? Encuentre todos los recursos de facturación aquí

El Centro de Ayuda de Lucid ahora tiene una sección dedicada completamente a la información sobre facturación. Ya sea que necesites ayuda para acceder a tu factura administrar tu plan o comunicarte con el equipo de soporte podemos ayudarte. Sigue leyendo para conocer más recursos.💁‍♀️ Empezar ahora¿Buscas información general sobre las prácticas de facturación de Lucid? Echa un vistazo a nuestro artículo Descripción general de tu plan y facturación que proporciona información básica sobre la facturación de Lucid y artículos que pueden ayudarte con inquietudes más específicas.🗞 Administra tu plan¿Necesitas ayuda con tu suscripción? En estos artículos tendrás todas las respuestas que necesitas.Actualiza la información de facturación: instrucciones para actualizar tu método de pago Cargos de Lucid: más información sobre nuestros productos y los cargos que se te cobran Error en el pago: pasos de solución de problemas relacionados con errores en el pago Cancela tu plan: cancela tu suscripc

9320
Micah
1 year ago
Odette W
Odette W
posted in Product Questions
Layers for future state org chart

I have an existing org chart mapped out in Lucid - now I want to add some of the shapes to a new layer and create a button. But when I click on the shape to "move to layer" it is greyed out - what could be causing this?

120
Phillip W
1 year ago
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