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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5842 Topics
X
X.Upadhyay
asked in Product Questions
Justify font alignment missing

In the text alignment options, only 3 are available: left, right and centre. Please add the justify as well as it helps paragraphs look nicer.

1
Humas1985
Lucid Legend Level 4
21 days ago
P
patrickpereira1988
asked in Product Questions
Missing list option for text?

Hello.There are three symbols for the list options but only two options are provided. There is a checklist/checkbox symbol shown but there is no actual option provided. Is this a bug? Was there a checklist/checkbox option provided in the past but it was removed?Thank you for your time. Bye. 

5
Shantel Gillette
21 days ago
C
clennys
asked in Product Questions
Error message in LucidChart for PowerPoint2016

Hello, one of our users who has the Lucid chart account is trying to add Add-ins in PowerPoint. After adding the add-ins, he is getting the error message below.   

6
Leianne C
21 days ago
A
Adam C
asked in Product Questions
Text is wrapping over itself

I’m having some kind of weird behavior where text just wraps on top of itself. How do I stop this behavior so that it just displays text normally? I can’t imagine this is a feature anyone would actually want, so it seems like a bug? The text on the left should say “E-mail/Slack Notifications”. The text in the sticky is just random typing on the keyboard.  I’ve tried restarting my browser and testing in a copy of the document. It reoccurs in both scenarios. it doesn’t happen if I create a new doc though. I’ve tried messing with font size and making sure it’s set to auto but none of that seems to help either.

4
Leianne C
21 days ago
Dave W
Dave W
asked in Product Questions
How to collapse lefthand tool bar in Lucidchart

please see image.. There are 2 large sidebars taking a significant amount of space.. I'd like to hide them enitrely as I don't use them..  

7
Kelsey Gaag
21 days ago
Iwona
Iwona
posted in Product Questions
Can Document Status (DRAFT COMPLETE APPROVED etc) be visible in Confluence?

I can integrate the charts into our confluence but it seems that the document status isn't displayed in Confluence. Is there any way of adding the documents status to the lucidchart doc or displaying it in Confluence? It will be super useful to know whether the document we review in Confluence is a draft or has been approved.  Thanks in advance  Iwona

3
Kelsey Gaag
21 days ago
J
jimbo79
asked in Admin Questions
Can't register for today's (29th Aug 2024) webinar on AI in action: Scaling workflows and increasing efficiency with Lucid

Hi.I’m trying unsuccessfully to register for today’s (29th Aug 2024) webinar on AI in action: Scaling workflows and increasing efficiency with Lucid. When I follow the email link I get a page with webinar info but no registration process. Any ideas? Thanks

9
Kelsey Gaag
22 days ago
J
janet
asked in Product Questions
Mapa Conceptual: La Dignidad Humana

Título Central: "La Dignidad Humana"Definición:"La dignidad humana es el valor inherente y el respeto que todas las personas merecen simplemente por ser humanas."Subtemas Principales:Importancia:Es esencial en nuestras vidas.Se manifiesta en la vida cotidiana:RespetoIgualdadTrato justoRelación con los Derechos Humanos:La dignidad humana es la base de los derechos humanos.Derechos fundamentales que protegen la dignidad:Derecho a la vidaLibertad, entre otrosAmenazas a la Dignidad Humana:Ejemplos de vulneración de la dignidad:DiscriminaciónViolencia, etc.Cómo Promoverla:Acciones cotidianas para respetar y proteger la dignidad:Trato respetuosoIgualdad de tratoImportancia de la educación en dignidad desde temprana edadEjemplos Visuales:Balanza de justiciaPersonas de diferentes culturas abrazándoseOtros íconos representativosConclusión:"La dignidad humana es fundamental para construir una sociedad justa y equitativa, y todos debemos protegerla y promoverla en nuestras vidas diarias."

1
Micah
22 days ago
A
Aishwarya
asked in Product Questions
pharmacy function

 

1
Micah
22 days ago
S
Serenity
asked in Product Questions
Make a flowchart

I. Pycnometer/Volumetric Flask Calibration1. Clean and dry the pycnometer.2. Fill the bottle with distilled water up to the meniscus of the calibration mark of the bottle.3. Dry the outside of the bottle and the inside of the neck above the calibration mark.4. Weigh the bottle with water to 0.01 grams.5. Read and record the water temperature to 0.01°C, with the thermometer inserted to a fixed depth.6. Heat the bottle with water slightly in a water bath. Repeat steps 3 to 5 each time removing enough water to bring the meniscus down to the calibration mark. The temperature must be in a range between 20°C to 40°C.7. Draw the calibration curve by plotting temperature against weight. II. Determination of Specific GravityThe sample may be tested at its natural water content or be oven dried. Its weigh on an oven – dry basis shall be at least 25 grams. Clay samples shall be dispersed in distilled water before testing with the use of special dispersing apparatus. If the soil is cohesive, it sh

2
Micah
22 days ago
B
Besley_
asked in Product Questions
Ability to create Timelines with Minutes / Hours

I can see posts from 2 years ago showing the ability to create timelines with intervals of minutes / hours. but this functionality seems to have been removed or is at least very difficult to find.Is there a way to do this, or could this feature be re-enabled?

2
Shantel Gillette
22 days ago
G
Ginny
asked in Product Questions
Formatting: Org chart showing 3 Csuite all connected to 2 Managing Directors that are all connected to 1 team

Hi,I am trying to format my  org chart so that all people at one level are connected to the lower level.I can’t  seem to make it workIe;Max  -  Tom  -  SamDave - BillOperations

1
Shantel Gillette
22 days ago
J
Jessica.Livingstone
asked in Product Questions
Missing Generate Ideas button

I can’t find the Generate Ideas button in Lucid Spark (on the main menu nor in the more tools section). Does it need a special type of account?

1
Humas1985
Lucid Legend Level 4
22 days ago
E
eolica
asked in Product Questions
Export grayed out even on paid account

I have an individual plan, and have been using LucidChart just fine. Today I was trying to export a document to PDF and suddenly the whole export function is grayed out for me; in fact, the only available options from the File tab for me are Save, Convert to template, Remove from starred, Show revision history, and Settings. What’s going on? Anybody have an idea?

2
Zuzia S
22 days ago
I
ITServices_Mndx
asked in Admin Questions
deactivate account using SCIM and userdata

I was reading up on the topic of deactivating a user in Lucid using SCIM and what happens to their data.The user management faq writes:Delicense a user  The account owner or admin on an Enterprise account can delicense a user and reassign their license to another user. The delicensed user will remain on the account as a limited-access user.  To get more info I navigated to the link that was provided, but that speak about ‘another user’ who/how/what if not? Delicense a userTo convert an existing user on your Enterprise account into a limited-access user, you need to delicense them. During this process, their documents will be transferred to another licensed user on the account. So, what happens to the data of a user when it is deacticated using SCIM?

1
I
23 days ago
S
soloxodonkor
asked in Product Questions
How do i unbundling Lucidchart from Lucidspark

I am an individual user and have no need for the use of Lucidspark. How do I change my subscription from bundle suit to only Lucid chart.

2
Leianne C
23 days ago
A
AlexAngco
asked in Admin Questions
How do I know if my account includes Collaborative AI - still free?

Late to the integration of Collaborative AI and interested if it applies to my account - its not on my side panel - does that mean “No” ? Thanks! 

3
Leianne C
23 days ago
I
ir37lucidchart
asked in Admin Questions
Document Tabs Are Missing

The document tabs are missing in all my folders when using Google Chrome browser. The tabs are visible when using Microsoft Edge.  

6
I
25 days ago
D
dogooder
asked in Product Questions
Asana integration not working

I’m currently trying to enable the Lucid integration with Asana so I can add Lucid specific hyperlinks to the Asana task and am stuck on the screen below.  I’m logged into both Asana and Lucid.Thanks for the support.  

14
Kelsey Gaag
25 days ago
P
pastorchik
asked in Product Questions
BUG: Lost My Squence Diagram

I had created a UML sequence diagram with markup in the “API Sequence” within my Reports Distribution document and it disappeared.  I looked through several revisions of the document and don’t see it any of them so I suspect something got messed up behind the scenes where it lost reference to the markup?  Can you help me get it back?

12
Kelsey Gaag
26 days ago
M
Mike Prentice
asked in Product Questions
Teams Folders, but cannot create Teams folders

Why do we see Teams Folders when we do not have the Enterprise Account, we only have a Team account?  Can I get rid of it as it is very confusing and do not want to see a feature we cannot use.

7
Kelsey Gaag
26 days ago
A
Archibald
asked in Product Questions
Display a Text badge on a line

Is there a way to display a text badge using Conditionnal formatting on a line ? What I’m trying to achieve is to display a text badge on a line when the line contains a specific property  in the Shape data. Then, using an Action with Conditionnal formating on a other shape, I would be able to toggle on and off the rule to display or hide the text badge. This behavior works well with pretty much any shape, except lines.  Thank you. 

4
Shantel Gillette
26 days ago
C
Carnau
asked in Product Questions
Using Lucid for hand-written note taking

Hello all, I would like to ask the community whether there is a lean way to use Lucid (chart or spark) for taking “hand-written” notes on a tablet with a stylus pen. I normally use One Note for this. We currently use Lucid chart to make flow diagrams in projects, but I was wondering  whether this use case would be possible, with the idea of integrating more stuff in just one environment. Thanks!

2
Leianne C
26 days ago
F
fortunechild
asked in Product Questions
No Layers in Action panel

Hello, I am trying to create a toggle layer but there is no Layer option in my action panel even though I have created a layer. 

3
Kelsey Gaag
27 days ago
Bruce M101
Bruce M101
asked in Product Questions
Integration of lucid with Prezi

I have a specific use case where I use Lucid to develop a workflow for a sales conversation, then I need to take that workflow and put it into Prezi.  I can demo this but would love to pick someone’s brain over there.  Hopefully you have my account info.  Thanks!  Bruce Milligan

1
Humas1985
Lucid Legend Level 4
27 days ago
Lucid Software Inc. Supplemental Community Terms