Peer Support

I want a checkable object. I see one in the Basics in Lucidspark course canvas that I am working on. See it highlighted below. Please tell me how to recreate this checkbox object. The pencil icon controls the default from unchecked to checked. 

I shrunk my text significantly in a row of shapes and was hoping that the shapes would auto resize smaller to fit the shrunken text. On another post, a support team member said that lucid would recognize significant changes in text and reduce shape sizes automatically but not small changes. (See screen shot) - you can see the text size was reduced significantly yet not automatic shape resizing took place.I asked chatGPT if there was a setting to make shapes auto resize smaller when reducing text size...It said go to properties panel → text settings →  (text fit, resize options, or text behaviour), however i could not find “text settings” anywhere in the properties panel.I then provided a screen shot to ChatGPT and it said the following which opened a whole new can of worms. ChatGPT “You are NOT using Lucidchart’s standard editor” You are in the Lucidspark-style editor inside Lucidchart, also known as th

This article indicates a text (.txt) file can be uploaded to bulk create sticky notes.However, when navigating to the hamburger menu in Spark and selecting INSERT, there is a CSV option but no TXT option. (If CSV is chosen, files ending in .txt are grayed out and can’t be selected for insertion.) If a text file is renamed to CSV and the CSV option is selected, Spark imports it but (rightfully so) Spark creates separate sticky notes when it finds a comma in sentence. Is there an option to import at TXT file? 

I’m often in a meeting and want to quickly start diagraming something. I don’t want to have to go to lucid home page / dashboard, “new” button, choose blank document. Sounds lazy but I am all about efficiency. Is there a link that I can browse to in a new browser tab that will immediately dump me into a blank document in my library? I would then use power toys run, or slick run or whatever tool to have a hotkey to start a new diagram (launch this link) 

why can’t you edit a measurement with a fill in field. this is kinda annoy that i have to move the line to a size i want it to be vs just typing in the measurement.Im kinda disappointed that a simple feature like that is not on the tool

I’m trying to learn from this template about how to create an org chart with my own custom analytics. I’m having a hard time figuring out how to create my own custom table like the one shown here.    Is there an explainer page that shows how to create this dynamic table, and the calculations that go into it?

When displaying a smart table within a lucid chart, my team filtered on a “Required” field that has two values: Yes and No. When the filter says Contains “Yes”, nothing was filtered out. Two separate users attempted this filter with no success. 

Hey there, I sent out a LucidSpark to a large group of stakeholders, and had Show authors and Show author names toggled on for collaboration and am still getting sticky notes with no names associated.How do I figure out who wrote these stickies without manually writing all of my stakeholders and asking someone to claim them? How do I ensure no stickies get made without name association when I’ve already turned on all these settings and the LucidSpark is only available for people within our org?

2 Users recently lost licenses unexpectedly.  Trying to find logs to see what happened.

Even when marker is toggled on, it does not appear on the timeline. This looks like a bug or am I doing something wrong? 

My team accesses a whiteboard from their phones many times in a day. For the past 2-3 days a published PDF (that has been operational for many months) is no longer readable via safari on iPhone.  Publishing a new link works for a few hours and then encounters the same issue. The browser tries to download the pdf but the progress bar spins infinitely. 

Did you recently come back to Lucidchart and find an incredibly frustrating and poorly documented “auto-arrange” feature clogging up your workflow  by auto-snapping objects in certain containers? The setting your are probably looking for is to remove the assisted layout.Close all the pop-up windows the Lucidchart wants to show you, in my case this panel was completely obstructed by a helpful hint popup on top and a document setting popup on the bottom Double-click on your swimlane and a panel should open up on the right (and close any other new popups that may have popped up) Under assisted layout, click disable.

I have been attempting to add Lucid to a Canvas assignment like so: I selected a template for students to use that I created in lucidChart. I then get this error: Any suggestions are appreciated!Christina

Hello, I’m an author currently writing a book and plan to include diagrams created using Lucid. I’d like to confirm whether I’m permitted to use Lucid-created diagrams in a commercial book (both print and digital).Additionally, does Lucid offer an affiliate or referral program for individuals? I would like to include a link in the book so that readers who purchase Lucid through that link could be attributed to me.Could you please clarify: Licensing requirements for using Lucid diagrams in a published book. Whether an affiliate or referral program exists, and how to apply if so. Thank you!

My lucidchart currently logs in using my gmail credentials.  Is there a way to switch it to an email - password combination?  I am no long in charge of our charts and I’m not handing over my gmail information to the new guy. Thank you, Chad Helton

Hi, main manu/bar (at the top, over de grid, horizontal) has just gone out!I have tryed to get it back, unsuccessufully.I cannot use undo option! Please urgent help!Thanks

Is it possible to filter directly in Lucidchart? We are able to create separate org charts on tabs when importing and selecting “Create separate org charts for each: ___” but it would be helpful to be able to filter in the entire organization org chart for specific fields, rather than looking across each tab. There is the Expand/Collapse setting to view levels, but that is not always the only filtering functionality needed when viewing the org chart. Appreciate any guidance on how to filter in Lucidchart. Thank you!

Hi, the Music on the Lucid Timer is not working for the other collaborators on the board. Only the person who starts the timer can hear the music.

Is it possible to create a roadmap from the template that uses a different time interval than the options offered? I am trying to create a road map of yearly intervals - 2025, 2026, 20267.  Thanks for any insight.

newbie question - Ctrl+Z doesnt undo.I stretched a swimlane, it enlarged every swim lane. CtrlZ not working.History has saved only a snapshot from 15 minutes earlier. Is this normal? Any advice? 

Hello Team, Can anyone suggest on how to add ourself who are admins to the Lucid portal, as additional owners to the overall diagrams.

Hi, I am listed as the owner of this Lucidchart document (see screenshot) yet when I try to change the location of the document from “shared with me” to a different folder, I receive an error message I don’t have permission to do so. What setting do I need to change in order to move this document?  

Hello I'm creating flowcharts in Lucidchart and there are two different sets of text formatting that I can't fix; one set appears hazy (upper box in image) and the other appears normal (normal box in image). I've tried playing with the text formatting options but can't get the hazy box to look normal - anyone have any insight into how to fix this?     Alternatively is there a way to just delete all special formatting for a text box so I can start at square one?     Thanks. 

Using the timeline component how can I use the Jira target start and target end dates to generate the Gantt Chart view in Lucid Spark. I cant see any option to set the date fields used by the timeline component. I am unsure how to proceed with getting this Gantt chart to respect our Jira target Start and End dates