Collaboration permissions not working

Question

Hi, I need to use LucidSpark as a collaborative whiteboard for a workshop which with a wide attendee list. My organisation requires all collaborators to create a free account, which they have done. I have turned on every access permission I can see, as below:

However, collaborators are still unable to add sticky notes. I have also added all relevant attendees to a team and emailed them a direct link. They are still unable to add notes to the board. I don’t need them to be able to do anything else, but they need to be able to add sticky notes in order for the workshop to work.

I’d be grateful for your advice. Thanks.

alison cheney · Accepted Answer

Hi ​@rak,Thank you for posting in the Lucid Community, and thanks ​@Humas1985for jumping in here!This usually comes down to one of a few things:Free-tier limits – if attendees are on free accounts, they may be hitting object/feature limits. Try a Guest Collaborator Link instead — it lets people edit without a license or account.Locked frames/objects – sticky notes placed in a locked container won't usually accept edits. Click on your container and select Unlock. (See Organize and arrange objects.)Admin security settings – on Enterprise accounts, admins can restrict guest editing. Worth checking Security settings → Sharing → Guest Collaborator access.Browser conflicts – ask attendees to try an Incognito/Private window if the above don't fix it.Hope this gets your workshop up and running — let us know if the Guest Link does the trick!

Humas1985 · Answer

Hi ​@rakCheck whether an organization-level sharing, security, or licensing restriction is overriding the board’s Edit permissions.To learn more -Lucid admin panel: License settings – LucidHope this helps !!

Create an account in the community

Log in to the community