Peer support

Hi!I am embedding Lucidchart diagrams into SharePoint using the embed feature. Even though I select the smallest possible embed size to match the dimensions of my diagram, I am facing an issue: it’s still possible to scroll within the embedded document. This causes the diagram to easily become "misaligned" if someone accidentally scrolls in the embedded area instead of on the SharePoint page itself.I’d like to lock the view so that the entire diagram is displayed without allowing any scrolling within the Lucidchart area. Is there a way to achieve this? If adjustments are needed in SharePoint or Lucidchart, what would you recommend?Thanks in advance!Best regards,Jens

It would be hugely helpful if the option to hide notes (and comments!) was sticky with the document as a preference. I most frequently use my drawings without notes and comments. When I open the drawing I find I have to hide the comment and note bubbles every single time. This is irritating.Alternatively, if there was a faster way to do this without fumbling through two check boxes in a menu or if these settings could be attached as an action on a clickable object in a drawing this would be an improvement.

I wanted to create a flowchart for one my projects which is about antidetect browsers, do anyone have expereince and can help me, here is the website link for your reference,https://multilogin.com/undetectable/antidetect-browser/

Hello,Whenever I open a document it opens immediately in Lucidspark. I have to manually have it then open in Lucidchart. How can I set Lucidchart as my default start location? I have looked but cannot find any relevant settings. Thanks!Dave

I created the team when I had Google authentication. I had to change to a dedicated user name/password due to a corporate policy change.  Everything else is still accessible.I can still access the diagrams with a direct link.However, I can no longer browse the team documents. I can’t create a team space or go the team hub. It immediately redirects back to a listing of My Teams.  

In the ERD template, when I use “Import from Salesforce” Sandbox,  the connection lines with Crowfoot between Objects are Not showing up between related Salesforce objects when the objects are selected in the left pane.  (The selected objects are showing up fine on the canvas.)Please advise.Thanks. 

I used to be able to add a new line in the Data fields of a Lucid element by pressing Shift + Enter. It seems like this stopped working few weeks ago. I can still enter new line by copy-pasting it from somewhere else, but I can't do it with a keyboard shortcut anymore. Has the shortcut changed, is there any other way to enter a new line, or has this functionality been completely removed?

I’m using Lucidchart and I’ve made some aggregation in the custom data:  Whenever I try to Insert data as text I’m getting:   Is it a bug? am I inserting the data in a wrong way?              

Hi, I am new to Lucidspark and am trying to use the Timelines function.  By default the timeline shows in days, however whenever I click on Weeks or Months my board freezes and I need to refresh it.

Hi there,I’d like to use scripting when I apply a link to a shape. Use case: I have a JIRA ticket number on the shapes as custom field. And I want to provide the convience of a link on the shape so that one can jump directly to the ticket. For sure I do not want to enter the ticket number twice (once in the custom field and another one in the URL for the link).Is that possible?BestAchim

I just started using Lucid Chart. At first the arrows were working fine and automatically turned green or red based on yes or no. Then I was suddenly unable to access any arrows. I can draw straight black lines between shapes but no arrows. I have tried everything I can think of to get the arrows back to no avail.Any idea what might have happened and how I can get the arrows back working?Thanks

Miro has the facilitation feature “Bring Everyone to Me” that moves everyone following the board to the location that you are on. Is anything similar available in LucidSpark? If not, this is a powerful facilitation feature that should be considered.

Hi,I’m very familiar with using the org chart tool in Lucid Chart to import CSV data and add data to shapes on an org chart. I’d like to do something similar with a bunch of freeform cards. I’d like to import a spreadsheet of 100 rows with 5-10 columns and have it generate 100 cards with the data from most of the columns on the cards. I’ve seen the ability to import data to a lucid chart but am unsure how to generate the cards.  I need them to be in a freeform format where I can freely organize them similar to how you would do a sticky note excercise. Thanks!

URGENT QUESTION: I am trying to open any document on my account and it will not open. The intro screen always gets stuck right where the below picture shows. I need to modify these documents for our proposals. Please help! 

I am looking to export all of our LucidCharts to something like PDF or PNG. The format isn’t too important -- read only is fine -- so long as we have the data exported in a way that we can back it up and have it saved outside of Lucid. I’ve seen another post that says explicitly that Bulk Export to Visio is not possible but I am okay with exporting to something besides Visio and therefore wanted to inquire as to our options. Thank you very much in advance for any responses. 

How to calculate the associate type = Ent people’s number in Lucidchart dashboard?

Trying to have a formula that displays multiple shape data elements with reasonable formatting.I cannot figure out the syntax or if its even possible. I have tried using concatenate which worked but there was no way I could figure out how to inject a new line \n or similar using text or char() or code() etc… Any ideas?  

Hello - I am having issues with both creating and importing Jira subtasks into Lucid. I am getting an error that either the Jira issue failed to import or create.I am having no issues with any other Issue Types. Only subtasks. They also do not show up as Linked Issues, although probably because by definition they are Subtasks and not Linked. Any assistance available here? Why would this only happen for sub-tasks but not for other Issue Types? Thanks.  

How do I change photos for each person in an org chart? The instructions are "to manage an employee image select the shape and click [Photo] in the employee options bar." There is no [photo] appearing in the employee options bar on my document.

Hello Team, Is it possible AWS ECS to be connected automatically to anything else in LucidScale?Looking for a solution how to connect to some of: LoadBalancer, Task, IP, interface, target group …I see ECS only in a region and that’s all

One of our customers is getting the following message when trying to access a shared document.. “You Can’t Access This Resource Because Its Stored In A Different Region”Is this on our end or their end? Where can we fix this to allow them access? Thanks! 

 We’ve been using Lucid on our team for maybe 2 years now, and just randomly starting getting an issue yesterday where users login, and all of their document/group access have been revoked. From the admin side, I will look at the user’s permissions, and can confirm every single group is deleted from their account. I’ve had to manually re-assign groups to affected users. Is this a bug? 

I’ve been working on a Lucidspark file for several weeks, and decided to try a template from here: https://www.lucidchart.com/pages/templates/prioritize-by-grouping-example. It wasn’t what I was looking for, so I deleted it. My problem is: the template contained some kind of text transformation property that adds an arrow (up, down or sideways) behind a text field whenever the text “low”, “medium”, or “high” is typed. So even though I deleted the template, all through my file now, whenever those words appear, or whenever I type them, the corresponding arrows appear. As you can see in the screenshot, the arrows also appear in text fields and frames that contain those words, even if it’s part of another word like “allow”, or “highlight”.Screenshot showing text with arrows added by templateI’ve looked through all the properties, and can see no way to turn this off. Is there a way to disinfect my file from this template setting? I would prefer not to have to start a whole new file.Thanks!

I have an enterprise license, and am an admin.  There used to be a “Discovery” option where I could download all active LucidCharts and get information about them (like last edit date, owner etc), however I don’t see this option any longer in my account.  Can someone guide me on where I can find this? thanks,Sean.karshis@qlik.com  

I have few tickets imported from Jira. Only one column is generating the Sum of estimate at the top. Others doesn’t show any numbers? Any idea?