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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6323 Topics
J
Jameskuladej
asked in Product Questions
Having problem with Thai letter inputs (Custom made font)

Hello All,I am trying out Lucid Chart for work and really love it!! (Although I'm currently using Canva) so my project requires a combination of English and Thai languages but the problem is that when I input some Thai characters with double syllables on top, it did not come through. It seems like the textboxes are not designed specifically for the Thai language. I have attached an example below for Lucid Chart and Canva. EXAMPLE: Canva     Lucid Chart   The error in red rectangle Please help! I really want Lucid Chart to work for my project. Thank you, James

1182
Amelia W
C
clintchen
asked in Product Questions
Garbled characters appear when click new doc/exist doc

Hi, I met strange issue that Garbled characters appear  when open Lucid and click new doc/exist doc todayIt is normal before.Symptoms still happen even if rebooting computer Please help to check the causeGarbled characters appear  .     

313
Flavia D
Alison T
Alison T
asked in Product Questions
Org Chart hierarchies: vertical AND horizontal orientation

I'd like some orgchart hierarchies to be vertical and some to be horizontal.  For example in the image below ASSARAF PLAKS and GLISIC are all direct reports of ARZY but only ASSARAF is a manager the others are direct reports of ARZY.  That said it takes up for too much space to lay out all direct reports horizontally and I need them to be reflected vertically in two groups (with ARZY as manager - as I've noted with red pen).  How can this be done?  

2423
Leianne C
Joanne Q
Joanne Q
asked in Product Questions
Curvy line makes arrow point the wrong direction

I want to create a semi-circle look for a line. I have successfully done that with 2 instances of curvy lines in my chart. But for some reason, connecting these two points, I can’t figure out how to do it. Instead, I get this wonky line (see attached). The arrows should point up (upper left) and right (bottom right) but I have this really weird shaped line here. It’s so frustrating! I don’t know if I’m describing this clearly. But I want the curve to be more smooth and circle like (same concave direction) but with the arrows flipped if that makes sense. I could copy/paste my successfully created curvy lines, but I can’t figure out how to rotate or flip/mirror them. Help - ?

441
Leianne C
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thiernkenfack
asked in Billing
If I miss a lucid payment, will my documents and information be lost?

hi world. i want to know if after missing a lucid payment  , is the documents or informations included in can be lost ?

211
Leianne C
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swenzelintecrowd
asked in Admin Questions
User name changed all documents lost

I change a users name in our AD and the sync to Lucid Chart updated the user information but all documents are missing. Can the documents be recovered?User info updated: last name and email address.The updated user account in the admin portal still has the user creation date when the employee was hired.  

342
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Retirement Solutions
asked in Product Questions
Save Lucid Chart files to Box

Our company has been struggling with a few things in Lucid. Firstly, we want to be able to save our documents to Box. Box is a content cloud where you can save all types of files. When you open them in Box, it automatically opens in the platform the document is being used in ex: Excel, adobe illustrator etc… Every time you edit the document it automatically saves your changes to the file in Box as well. We want to do this with Lucid chart documents so that we don’t get our Lucid chart documents page filled with hundreds of clients sales process maps that we are creating. Instead, we could delete them in Lucid, but save them in Box and be able to edit them at any time.Is this possible? I understand that we can attach Box embedded links in a lucid document but that is not what we are wanting to do. Also- we are trying to find a professional in Lucid charts that can create a new template using features that are used in other templates. We have tried using using people that we found on Fiv

721
Addie
Lucid Legend Level 8
T
Tony Willenberg
asked in Product Questions
Export selection of grouped shapes are omitted from SVG?

When a selection of shapes are exported to SVG, any grouped shapes are excluded from the export.

353
Phillip W
P
PMBeaulieu
asked in Product Questions
3rd party to manage bsuiness rules linked to business process

Hello Team,  Are there 3rd party tools to manage business rules associated to business processes or way to do this in Lucid?

81
Addie
Lucid Legend Level 8
B
babin.thijose
asked in Admin Questions
Export user data

How to export all users list with all details like last user activity etc...

2522
Cydney E
S
Sandrine B.
asked in Admin Questions
French Training videos

Hi, is there any training ressources in French other than the articles already published? Per example, videos, Builder badges, training labs?Thank you

281
Quadeshia
Scott Z101
Scott Z101
asked in Product Questions
Lucidchart: Can add people/groups dialog be disabled when creating a new folder?

In the process of creating a new folder I am always prompted to add people/groups and I must explicitly clear it since it is modal to the window.Is there any way to turn this off (since I am not currently collaborating on the charts I am making)?

71
Phillip W
Z
Zach A
asked in Product Questions
Table of contents and breakout boards don't stay sorted

Hello!My math department has recently started using Lucid. We’re trying to organize work for students, but are finding that both the breakout boards interface AND the table of contents don’t stay sorted according to our layout.For example, I sorted this table of contents to follow the flow of a lesson: But others (students) see something different, and when I refresh, it gets jumbled up. Here, I notice that all the frames are on top and all the breakout boards are on the bottom, but within those, it doesn’t seem to have any order. I even tried renaming things hoping it was sorting alphabetically, and it doesn’t seem to be.This will be a major hang-up for us if we can’t create organization - one of the things that attracted us to Lucid was the breakout boards, but we don’t seem to be able to keep them organized.Are we missing something? Thanks!

473
Addie
Lucid Legend Level 8
A
ayandas
asked in Product Questions
Saving a Lucid Chat

How do you save a Lucid Chat you have worked on?

685
Phillip W
A
AndrewR
asked in Admin Questions
Share button missing

Hi all,I have a lucid spark document that users are unable to see the share button. I have the board in a shared team folder (3 folders deep). The user is in a group and that group has edit and share access to the team folder parent level. I have verified the sharing settings are enabled in the admin section as well as generating guest links for spark boards as well. Any ideas?  

1481
Leianne C
Alex G101
Alex G101
asked in Product Questions
Embedded in Archbee issue

I have been trying to use a Lucidchart chart embedded in Archbee and the following error is occurring: "Our servers experienced an error. We apologize for the inconvenience."Anyone?  

952
Alex G101
C
Cariad
asked in Product Questions
Mangled text

Hello! I started working on a new chart this morning, and it worked fine until I closed and re-opened the document -- and now the text is mangled.  I tried disabling WebGL: I tried changing the font and back again: I’m using Firefox 120.0.1 (64-bit) in Debian 12 -- and to be clear, this document was working perfectly this morning. This is a “stopped working” situation rather than a “never worked” situation. Other websites in the same browser are working, too.

954
Rick P
Ashley C
Ashley CLucid support team
posted in Product Questions
Get access to Lucid Training Labs for GovCloud 🔐

Whether you’re a beginner or have been with Lucid for a while and are looking to deepen your skill set, Lucid Training Labs is where you find videos, courses, and workshops to learn new skills and dive deeper into visual collaboration.  To comply with FedRAMP security requirements and provide a better experience, we have created a unique domain for Lucid accounts in the FedRAMP environment to take advantage of Training Labs. In this post, I’ll tell you how to enable Lucid Training Labs at the account level and how to access Lucid Training Labs while logged in to your FedRAMP account. If you’re looking to learn more about Lucid for public sector teams, check out our page. Enable Lucid Training Labs access for your FedRAMP accountLucid Training Labs is hosted on a third-party platform, Skilljar, that is not FedRAMP authorized. To ensure Lucid remains FedRAMP compliant, access is disabled account-wide by default. Before anyone on the account can access Lucid Training Labs for GovCloud, th

1730
Ashley C
Nikky K
Nikky K
asked in Product Questions
How can I change the shapes in Lucid?

I can't change two of the shapes in my document. What am I doing wrong? All of my other shapes are changeable. 

192
Micah
J
josh_m
asked in Admin Questions
Google App Permissions

Are all of these permissions (requested when installing the Lucidchart app in Google Drive) really necessary? E.g. being able to view info for all of my domain’s users? 

453
Mj Z
S
swurth
asked in Admin Questions
Report of Files and Sharing Permissions for Termed Accounts

Is there a way to list or report all folders and files and who each document is shared with?  Specifically the use case / problem statement is that we have several terminated accounts that our Lucid Admin had the ownership transferred to them when they terminated an account which we now want to clean up efficiently and not loose any sharing.  Is there anything built into Lucid that would allow us to manage this clean up task efficiently?   Going forward we will identify and transfer ownership of the documents at the time of the account termination, but we need to clean up all of the existing documents for now. Thanks to anyone with suggestions,Susan

372
S
S
SERVIZINV
asked in Product Questions
COMPONENTI AGGIUNTIVI WORD

SALVE, ABBIAMO SCARICATO I COMPONENTI AGGIUNTIVI WORD MA NON FUNZIONA, COME RISOLTO?MI DA QUESTO 

171
Coumba D
J
Joanna Mqdt
asked in Product Questions
Creating A4 Size Frames/ shapes

Hey Lucid Team,Hope you're doing well! I'm working on a project and trying to figure out how to create an A4 size frame or shape in Lucid.I want to export it to PDF and print it, but I'm struggling to make sure it's A4 size. I found an online converter (px to in), but manual resizing is still tricky.Thanks a bunch for your help!

4163
Flavia D
B
bioschool
asked in Admin Questions
Log in Error with new subscription

I started the subscription with 7 days trial.  I encountered error.I changed the passcode in account setting.  Now I couldn’t use it!  I need to use it!Thank you

252
Phillip W
B
bioschool
asked in Admin Questions
IOS (Ipad)

I subscribed it as an individual user.  Could I use Ipad for Lucid?  It is almost 3-4 times more to upgrade to Team version.  Are there any other way to experience it as a first timer?Thank you 

621
Phillip W
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