Skip to main content
hamburger menu
+ Create a topic

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6321 Topics
R
Ron Desmond
asked in Product Questions
Bug: issue rendering bold text

 

102
Micah
M
mbetila
asked in Product Questions
Is there a way to rotate the existing Tree from left to right and instead make this top to bottom?

There is an existing process flow or chart that is made left to right. I wonder if there’s a way to rotate the existing Tree from left to right and instead make this top to bottom?

1943
Addie
Lucid Legend Level 8
A
anshulrathi
asked in Product Questions
View previous versions of document for reference purposes

Just wanted to know if we have a way to keep the Old design ( Lucid ) history for reference purposes!! Do we have a feature to make Lucid obsolete ?

213
Micah
S
shalomshachne
asked in Product Questions
Cannot connect Lucidchart to Google Docs

Access Lucid Charts in Google Docs seems to have stopped working.  I’ve done it in the past.  However, now when I try to use Lucid Chart in the Side Bar, it just spins and spins during Authorization.  (I am not having any network issues).  I’ve uninstalled and reinstalled multiple times. (I also just did an Admin Install).  It always gets stuck on “Login to Lucid Chart”. 

1052
Micah
A
adewald
asked in Admin Questions
How many documents can be created with the EDU account?

Does the free EDU pro account have unlimited document creation? It says unlimited document creation on this site but my account will not let me create more than 3 documents.   

201
Micah
R
Lucid Legend Level 4
rvassilatosLucid Legend Level 4
asked in Product Questions
Lucid board 'lost'

I can no longer find a board i was working on, I did not delete the board and have attempted to find it via search, folders, and trash. Is there another avenue i should explore?

495
R
Lucid Legend Level 4
Liz G
Liz GLucid support team
published in Product Questions
Add filters to your org chartLucid advice

Enhance your org chart by adding filters to streamline visualizations and simplify complex structures. Create org chart filters based on columns within your data (e.g., Role, Location, Name...) and define them using conditions.Add a filterOpen the Org Chart contextual panel Navigate to the “Data” tab Click “Add New Filter” or the plus button Select your key column, add conditions, and input values if applicable Click “Save” to apply your filters 🪄 You can incorporate multiple filters into your org chart, connecting them with AND/OR conditions.ORAND For filter adjustments, hover over your filters to access edit and remove options.  Create Separate Org Charts When importing your org chart data, the final step allows you to create separate org charts based on a specific column of your data. This step automatically adds filters to your org chart!  Note: When adding a shape to an org chart that contains filters, the shape will not appear if it does not fit within the filters. Let us know y

2220
Liz G
E
Erika Matruglio
asked in Product Questions
upgraded lucidchart but unable to create more than three boards

I’ve started teh free trial and intend to pay for a full year but every time I try to duplicate a board now I get a pop up telling me that I have reached my maximum and I need to upgrade (which I have DONE!). This is very frustrating and is preventing me from working while I am at a research retreat. 

162
E
J
jeffp2020
asked in Admin Questions
Can't schedule update

I have a LucidScale integration setup with a Cloud provider.However, when i try to set a data import via a schedule, i get an error: Can't schedule updateThere is already a scheduled update for this same Account from this Lucid account.I dont have a schedule set. At least not for me. I shared this account with a co-worker via DataHub > Credentials. So they could also make models and such off it.I think they set an schedule for the update. But on my end, it never updates the data? So i have to manually request the update from the account anf wait for it to get done, then go make/update my models. Am I missing something here??

131
Quadeshia
K
Kieran Spruce
asked in Admin Questions
Can't switch accounts

Hi, I am trying to switch from my company account to another account I created for working with a client (different email address).But every time I try to login with this other account it just logs me in with my company account email address.I have even tried deleting the company account, but no luck.Any help would be greatly appreciated. Thank you,Kieran

491
Quadeshia
A
adewald
asked in Product Questions
EDU free account still has 3 document limit

I can’t make a new document without freezing an old one although I have the EDU free pro account. 

521
Humas1985
Lucid Legend Level 8
K
kshoneb
asked in Product Questions
Org Chart Creation

Hello!  I am brand new.  I am trying to create org charts for my department by importing data via Excel.  The charts are organized by tabs with the manager’s name listed on the tab.  However, the manager does not appear in the org chart.  I want the manager to show at the top.

1031
Ria S
Lucid Legend Level 7
L
Lisa Grey
asked in Product Questions
Has anyone encountered a problem importing JIRA cards into Breakout boards in Lucidspark?

Hi folks,  I have a Planning board that I have created from a template. (The template is mine also). This planning board has several breakout boards. Our users wish to import from our connected JIRA instance into the breakout boards, but when they try they get 2 immediate messages, one which is the error “1 issue failed to import” . Has anyone else seen this?I can confirm the following:We are linked to our JIRA cloud instance. I am an Admin of both, and while troubleshooting I deleted our integration and re-linked it - the issue continued. We can import into the Main board fine. When attempting to copy the imported JIRA cards from the Main board into the breakout board, only the title of the card is copied over. 

572
L
J
Jason Chen
asked in Product Questions
I cannot copy the JIRA Issue from one Lucid board to another

when I tried to copy the JIRA issue with the link from another board, it only copy the text, but not the link, don't know how to copy together the whole JIRA Issue with the hyper link. could someone please advise me ? thanks in advance!  

434
Micah
L
LindaC
asked in Product Questions
Converting Lucidchart document to Excel

Hi There, I am hoping someone can help me. I need to convert a Lucidchart document into excel format so another person can edit. Can you please advise how i do this?

851
Eric R
R
Lucid Legend Level 4
rvassilatosLucid Legend Level 4
asked in Product Questions
Org chart - no visualization option

Hi, I’ve been making org charts for a couple of weeks now, but today when i created the one below the ‘visualization’ option didn’t appear so I’m unable to show this vertically. Is this a system glitch?   

333
R
Lucid Legend Level 4
K
kellishunkwiler
asked in Product Questions
Using Lucid to hold PDFs

What would be the best way to upload PDF image that could be mass extracted from lucid at a later time. Looking to see if we can use charts as a library of information that users can import and export PDF and other files while showcasing the images in lucid.

475
Micah
L
Leanne
asked in Product Questions
Data set not creating Org chart

I have been importing data sets to create org charts in Lucid for over a year and have never had an issue.   When importing my data set today no org chart creates at all.  I just get the data set visible in the data window in a tabular format.   Any suggestions? 

61
Phillip W
K
kahojjjjjjjjjjj
asked in Product Questions
To change the default font to Japanese font

Now, the default font is "Liberation Sans". Since "Liberation Serif" is the only font that supports Japanese, I would like to set the font selected by default to "Liberation Serif", how do I set it? 

2947
Leianne C
A
AmirYanai
asked in Product Questions
Connectors with arch

 Hi,Does Lucid have smart connectors that creates a small arch when crossing another connector (like exists is Visio)?This feature is very helpful for complex flow-charts/state-machines/block-diagrams.Thanks.

382
A
D
dsperring
asked in Admin Questions
Organization Image Library

How can I edit and/or remove an image library that was shared with me? As a Lucid admin for an enterprise organization, we would like to create image libraries for our users and I understand how we can do that. But there are some image libraries shared with our org that are outdated and we would like to clean up, though I am not sure who owns them or how to go about removing them from everyone’s view.

201
Humas1985
Lucid Legend Level 8
S
support
asked in Admin Questions
Invitation doesn't come through

I send serveral invitations to 1 person but invitation doesn't arive.To others people in my organisation invitations work perfect with all the same @domain.com address.I can trace them in O365 exchange admin centre. 

191
Mj Z
D
dhissong
asked in Admin Questions
Cannot change a username for a user

Hello All, I have a user account I need to update the username and email address for. When I try to update the username or email address I get prompted to type in a n admin password, but our site is setup for SAML authentication. Is there a way around this without enabling password login and then going back and disabling?

461
Mj Z
W
WilliamL
asked in Product Questions
Back Functionality between Tabs

Context: This may be harder to explain but let's say I have interlinking tabs in a LucidChart. Tabs A, B, C, D, E .... There are shapes in each tabs, and the shapes will link to other tabs. For example, Tab A -> D, B->D, C->D, E->D. I'd like to implement a "Back" functionality.Scenario 1) User navigates from Tab A -> Tab D. Then user clicks the "back" button/shape. The user goes back to Tab A Scenario 2) User navigates from Tab C -> Tab D. Then user clicks the "back" button/shape. The user goes back to Tab C Question: Is there a way to implement this type of "back" functionality?

273
W
W
Wilhelmy
asked in Product Questions
Can't get out of the "activate licence" loop

I am trying to create an org chart by importing data. Whenever I click on importing data, it takes me to an “Activate License” window. I click on “Activate Licence”. It takes me to a “Request License” window that says :[NAME] (email) has approved your license request. This page will refresh and all features will be immediately available. However, they are not available and when I click on “Import Data” again, it takes me back to the “Activated License” window.  I need support to get out of this loop. 

312
Leianne C
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.