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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6112 Topics

NataliaGolikova

asked in Admin Questions

Confluence spaces migration

We need to migrate one Confluence Cloud instance to another Confluence Cloud instance and would like to keep our Lucid chart embedded links without changes.Is it possible? I saw some articles in the Help Center that Lucid Chart doesn’t support it.We have many pages with Lucid Chart graphs and it will be a big effort updating all links manually.Thanks!

Leah WLucid support team

published in Product Questions

Accepting Collaboration InvitationsFAQ

If another user has shared a document with you, you will first need to accept their invitations to collaborate. You can do this by following the steps below:Accept through your email:Go to your email account and find an email from Lucidchart or Lucidspark. It should say something like: Subject: Lucidchart Context: You’re invited to the document “Document Name”...Once you find the email, open it and select the “Accept Invitation” button in the email. A new window will open containing the shared document to be viewed or edited. Accept through your Lucid Account:If a user has invited you to collaborate on a document via the email linked to your Lucid account you will receive a notification in your Lucid account.You can accept the invitation by navigating to the notification bell in the top-right corner of your main account page Click on the notification bell to open your notification drop down list Select the notification with the corresponding user name and document name. For example:

daniel.tornieri

asked in Product Questions

how disable team space ?

How to disable team space? We don't like this feature, it just gets in the way. It would be better just the folders. I can't manage the contents.

asked in Product Questions

Calculate connections

Is there a way to automatically calculate how many lines are connected to a box in the flow chart?And if so, can you calculate in & out? I’m trying to work out how many times an item in used.

asked in Product Questions

Can a non-licensed user print a Lucidchart?

We use Lucidchart to create floor maps of our office. When users view the maps, they cannot print to PDF. It seems very likely this is a problem because the users are not licensed. Does anyone have thoughts about how to allow users to print our floor maps?

asked in Product Questions

Exported images cropped

When I export images using the “Export Selected” feature the bottom and left of the image are cropped a few pixels. Happens regardless of what file type I select.This does not happen all the time but more often than not it does.My workaround is to add an invisible object to the corner of the any experoted image so that the real image does not get cropped. But this takes too much time and is annoying. I wish this were fixed permanently.

asked in Product Questions

Editor role question

Why can’t I edit an org chart as editor.Background: I’ve used Lucid for a few years for org charts and was owner of our accounts/charts. Was taken off as owner and added as an editor. Another employee produced new org charts. I need to update by adding new people under a manager, move people from one manager to another manager, and more, however, I cannot make ANY edits on the org chart with the exception of deleting a box/role. What gives? What can an editor actually do? I’ve never seen this before.

asked in Product Questions

On Page reference

Hi In visio i have the option to create an on-page reference where i can jump from shape 1 to shape 2 in a click so if i want to avoid too many lines i point to a circle A which by clicking it takes me to Circle B in other area of the diagram is there such option in lucidchart?

asked in Product Questions

Permissions for sharing doc in a team folder

I got this question from a user. Any insights? Sounds like there won’t be a good answer for him, but I figured I’d ask. Not sure who “owns” lucid account and teams nowadays but is there any way to allow sharing documents (at least read only or comment) to people outside of the team? I lose ability to share my own documents as soon as they’re moved into the team directory which is very annoying because I have to then copy them back to my own directory and share from there thus leading to changes made in one version being lost in another.

asked in Product Questions

I have an issue with URL’s in my XL not showing on my Org chart. All inks are valid and can be pasted directly into a browser. Please see links below.This link works in the chart: https://www.ceto.com/hubfs/vdegennaro.jpgAnd this link does not:https://www.ceto.com/hubfs/Headshots%202022/barry.jpg This link above and other’s with a similar URL do not render correctly on the chart.

itay.baranes@cyberaseon.com

asked in Product Questions

Open a document in read-only mode

Is there a way to open a document in read-only mode ?  Every time I open a document and just view it and maybe set zoom ratio for example the document is updated with my name as last editor. Thanks

MicahLucid community team

published in Admin Questions

Lucid’s new organizational group experience: why wasn’t my Enterprise account automatically migrated?F.A.Q.

Update for October 2024:The organizational groups experience for Enterprise accounts is now available for accounts using SCIM! Tip: If you currently use allotments and/or group admins and wish to continue using those features, you need to wait until our next migration solution is ready. If you don’t use those particular features or if you're okay with losing functionality for allotments and group admins, you can choose to follow the migration steps outlined in the resources below.The migration instructions can be found in the following resources, depending on which IdP you are using:Okta migration article Azure migration article SCIM 2.0 custom apps postOn December 18th, 2023, we released a new organizational group experience for Enterprise accounts to be even more functional and useful. With organizational groups, you can better organize the users on your account and assign an Organizational Group Admin to streamline and simplify user and license management. Many accounts were automat

Stephen Waggoner

asked in Product Questions

I am trying to create an organizational chart and need to list employees under the supervisor instead of laying them out horizontally. Surely there is an easy way to change a setting and do this.

asked in Product Questions

HOW DO YOU TURN THE DRAW FEATURE OFF IM TEARING UP IM SO CONFUSED

Hi I just started using Lucidspark like forty minutes ago. I don’t know what I did, I must have clicked something, because the next thing I knew I was suddenly drawing on literally everything!!!! I’m so confused why this happened and how to turn this thing off!!!! Please help I’m crying and I don’t know what to do!

asked in Admin Questions

Can't create new diagrams from UMLs branch/ merge and start figures. You no longer get the "blue dot" that allows you to draw lines

Blue dots that late you create a new line is no longer shown for activity diagrams branch and start figures. This makes diagramming very difficult

asked in Product Questions

I can't save changes Equation Editor

Hi As you can see in the image above, the “Save” button is inactive. So even though I edited the Equation Editor, I could not reflect some changes. How can I save changes to the Equation Editor?Best regardsAlexina

Shanna HLucid support team

posted in Product Questions

Supported custom fields for Jira integrations in Lucidspark

In this post, we will go through the Jira custom fields that are available for Lucid Cards in Lucidspark across the different Jira integrations. This includes Jira Cloud, Jira Data Center, and Jira Server. For details on these integrations, check out our Integrate Lucid Cards with Jira help center article. If you are an admin and are hoping to set up the Jira Cloud, Jira Data Center, or Jira Server integration for your account, refer to our For admins: configure Lucid Cards for Jira article. If you’re interested in the available Jira system fields available for Lucid Cards in Lucidspark, including those available for Dynamic Tables, refer to our Supported system fields for Jira integrations in Lucidspark post. Check out the tables below for a breakdown of what is available under each category.Locked custom fieldsNote: The fields in the following table will be available in Lucidspark for Jira Cloud, Jira Data Center, and Jira Server, unless otherwise specified.Field Name create read

asked in Product Questions

exporting in 1200dpi

Can I export a lucidshare file as a 1200dpi JPEG?

asked in Product Questions

LucidChart Google Workspace Add on is missing

After installing the Lucidchart Google Workspace add on, the add on doesn’t show up in the Google Docs editor. I’ve tried uninstalling and reinstalling, refreshing, logging in and out again. What am I missing?

asked in Product Questions

How to write underscores in lucid app without toggling italics?

I’m trying to write “_extracted_data”, but the “extracted” bit keeps getting italicised.

asked in Product Questions

Exporting from LucidChart back to BambooHR

Hi there,I have created an updated Org chart in LucidChart. I need to export this information back to BambooHR. Is there a way to do this? Many thanks,Rachel

asked in Product Questions

Prevent text from overflowing out of the shape

If I have a somewhat small shape but a long text inside of it the text will overflowSame with making a shape smaller after the text fit already.Is there any setting option or configuration that will either hide the overflowing text so that any overflow is no longer visible (akin to overflow: hidden in CSS; this is something draw.io supports for example):or trim the displayed text with an ellipsis at the point where it no longer fits into the shape e.g.:What's important here is that the text itself should just be displayed in that manner and the full text should still be available. This can also easily happen with binding imported data to the visualization where the shapes should be uniform in size but the data may not immediately fit into the shape.

asked in Product Questions

How can I resize shapes to fit text?

 I want to create a pretty complex diagram with lots of rounded rectangles with text in them. The text will have various length/sizes. How can I make the rectangles to automatically change their size based on the text size? I want to have the same margins around the text say 5pt and have the text always centered in the rectangle.

asked in Product Questions

Re-importing ERD objects removes lines in other tabs

When re-importing ERD objects into a Lucidchart diagram with multiple pages/tabs, the import process removes all connecting lines from pages/tabs other than the currently active tab.To reproduce:Import some ERD objects into a lucidchart diagram Drop some objects into one page/tab and make sure all relationship lines are in place Create a second page/tab and drop some more objects into that page/tab, again with all relationship lines in place Make some changes to the imported CSV so that lucidchart will add/remove relationship lines Re-import the updated file Lucidchart will mention the changes being made to add/remove lines The tab that is currently active will be updated correctly. However all relationship lines will be removed from the other tab.

asked in Product Questions

Reset the publication function of a selected area, please

Reset the publication function of a selected area, pleaseThis is of great interest to me!pourquoi l'avoir retirée sans prévenir ?

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