Every time that I add the string "am" to text boxes it is automatically changing the colour of the object to green. Is there a setting that is driving this as I am unable to control the colours of objects when using words that include “am” such as “team”, “campaign” etc.
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Adding the string "am" to text boxes is automatically changing the colour of the object
+1Best answer by Leianne C
Hi
Could you please try opening the board in question and switch over to Lucidchart by clicking the red Lucidspark icon and selecting ‘Edit in Lucidchart’? This should allow you to confirm if conditional formatting is enabled for this specific document.
If the issue persists, we’d love to take a closer look at your board. Can you please share the temporary Support PIN for this board? This will allow me to take a closer look at the issue you’re experiencing.
For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.
Let me know if you have any questions, thank you!
+21- Lucid Legend Level 9
Hi
Kindly check for the conditional formatting rule in the background on this as this is an unusual behavior.
Best Regards
+5Thank you for sharing here
I believe that
+1
+21- Lucid Legend Level 9
Hi
Thanks for the insight, you are right and this would be not because of conditional formatting.
Have you tried from a different browser or from another device to see if the issue persists?
Regards
+15Hi
Could you please try opening the board in question and switch over to Lucidchart by clicking the red Lucidspark icon and selecting ‘Edit in Lucidchart’? This should allow you to confirm if conditional formatting is enabled for this specific document.
If the issue persists, we’d love to take a closer look at your board. Can you please share the temporary Support PIN for this board? This will allow me to take a closer look at the issue you’re experiencing.
For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.
Let me know if you have any questions, thank you!
+15Thanks for the update,
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