Peer Support

“The page isn’t redirecting properlyAn error occurred during a connection to lucid.app.    This problem can sometimes be caused by disabling or refusing to accept cookies.”   

I'm looking for a way to visually emphasize connected lines when I select an object. For instance, if Object 2 is linked to Object 1 by a green line and to other objects by different colored lines, I'd like to click Object 2 and have only those connecting lines remain visible, effectively muting the rest. Is this possible?

I want to draw a table.  The help talks about an organizers icon but it is no longer on the drawing palette. 

Hi,I’d like to share some charts with someone outside my organization by Sharing the link. For 2 of them, I have this option, for one I don’t have.For this one the option exists: For this one it doesn’t:How can I solve that? 

My primary toolbar in Lucid Spark is gone! Not sure if I pressed something wrong but all I am doing is just moving my charts in another area. This is how the tool bar looks now.             Please help!   

I am a user (not an admin) of LucidCharts.  I want to use features that are available in Enterprise only but cannot tell if my company has purchased a Teams license or an Enterprise license.  How do I tell what license type I have been provisioned? Thanks in advance,Scott

“Master” Org Chart and then sub Org Charts  Hi there, I have created our complete “Master” Org Chart in Lucid (and I love it). I find it useful and necessary to then have sub org charts for departments, different levels etc. I have been cutting and pasting from the master chart to new tabs to create these sub org charts. In doing this if I update any data in the master org chart I then need to manually update the sub charts. Is there anyway I can “link” or sync the data in the master chart with these sub charts ? 

I have just registered a Lucid Charts account and cannot seem to find a Driver Diagram template what category would this come under? Thanks Zed

Lucid offers a wide variety of keyboard shortcuts to help you work faster in Lucid. This post will take you through some of the lesser known shortcut options to show you what is possible. For a complete list of shortcut options, press F1 while working in Lucid.First, as a heads up, you may see different key names or symbols depending on what type of device you are using - Mac or PC. For reference, here are the equivalent symbols/key names:Now that you are acquainted with the keys, check out these shortcuts and see how they can help you work more efficiently in Lucid!On the canvas Pan around page Hold “Space” while clicking and dragging the cursor on the canvas

Starting last week all of my files no longer export successfully to PDF. when opening in Adobe Pro or Adobe Reader I get an error in Adobe that ‘An error exists on this page. Please contact the person wo created the document to correct the problem.’ All files exported successfully before last week and now none do. I have tried incognito mode for Chrome without success. Cleared cache etc as well. Edge browser does not export successfully either. PDF displays fine in a webview but not the adobe app. no update was made to adobe as far as I know. Nobody else on my team is having the issue.When I have someone copy and paste designs from my Lucid into their own workspace, they receive the same error but can still export their own documents with PDF.

View Only role user is able to see all the invited and joined users mail in the Invited document. Please give a little bit your time to ans it. Thanks.

I’m trying to create a fairly simple shape of curves and ellipses, but Lucid fails to size the curves according to my selected px size. For instance, the ellipses below resize, but not the curves (lines).What are the guidelines for making a good shape that isn’t just an image?What are good editors that have high compatibility with Lucid? I’m using Affinity Designer 1.X.  

Page title in each page (tab) is not updating from text in the tab name like it used to; the title of each page is now the title of the last (rightmost) tab’s title. This just started happening on all of our Lucid chart diagrams, even diagrams we have not updated for months. It appears to be a bug or a very inconvenient new feature. :)I have tried disconnecting from our VPN and that does not help.I have tried opening Lucid in an in-private browser window and that does not help.If I try to export any page in the doc a window opens up about Comment-Only Sharing; and when I cancel the export workflow, all of the pages in the doc adopt the name of the page I tried to export.

I am currently testing the free LucidSpark version, which may be the issue. I want to import a Miro board, the instructions state that under import documents I should select Miro, however it is not listed. Importing as an image, PDF, etc leaves the board un-editable. 

Design a database for a library management system. The library has a vast collection of books, eachidentified by a unique ISBN (International Standard Book Number). The library also has multiplebranches across different locations, and each branch has its own inventory of books. Users can borrowand return books from any branch, and the system should keep track of the borrowing history.Design a database schema that efficiently manages the library’s inventory, tracks user borrowing history,and supports the ability to search for books by title, author, and ISBN. Consider the relationshipsbetween entities, data types, and any additional features you might incorporate to enhance thesystems functionality and performance. Additionally, address potential challenges such as handlingbook copies, managing user accounts, and ensuring data integrity in the system.

Hi Team, I tried to share the backup documents for user and I was do it.And Jacky received noti email and click the URL but his documents is empty. I experienced same issue with another user at end-of-year and this issue sometimes occured to overseas employees(especially China office employees). Could you please check and advise for me? 😭

Hello everyone,I also have the problem with empty boards that were last processed in December, but I do not  have limited access and my boards have only one page. In the preview section of the overview, I can also see the content of the board before opening, but if I open the board then it is  completely empty.Is there a simple solution for this?Thank you in advance

I am seeing an error when clicking on DM in Google Chat that shows Lucid. Is this a new issue, a known issue? We just want to confirm that there is nothing on our end that may be causing problems with Lucid.  

Hi There,I am working with LucidChart on a daily basis and I have recently discovered that when I use ‘Custom Shapes’ or Copy items into a Lucidchart, the shapes are ‘auto-cropping’. Normally, this wouldn’t be an issue (i.e. removing whitespace); however, this auto-crop feature is cutting off portions of logos and text so every time I use the shape, I need to select the image, and then ‘un-crop’ the image.Is there a way to turn off this functionality to stop LucidChart from ‘autocropping’ these Custom Shapes / Pasted items?Thanks,C

Ministerie van Binnenlandse Zaken en Koninkrijksrelaties | Getting Started with Lucidspark for Migrating Users Im participating in this board on a webinar. but i get the error message : "Real-time collaboration may not be working. Refresh the page, try again, and contact support if the problem continues. I can see changes made on the board but with delai. and i cannot see the other participants at all.

How can I paste text into an ERD from another source or upload a file of formatted data? This is not data exported from a current database. There are hundreds of field names so I am looking for a way to not have to type/paste them one by one.  

I'm struggling trying to figure out how I can add a new page. Any ideas?

I have a few documents from consulting projects complete about a year and a half ago. I am on the free plan, which was sufficient for my needs; the documents were created under that plan (IIRC). When I try to open them now I get the warning about “You are out of free shapes”. If I decline the upgrade prompt, the documents open but they’re completely empty.I should mention that thumbnails of the documents in the homepage DO show the correct shapes and images.How can I access these old documents? 

How can I control the line height in Lucidspark? I can’t figure out and hard to believe it doesn’t exist. Google was no help as well. Thanks.

Hi, im Kinda new into Lucid chart, is it supposed to be bit laggy when working from an Edge Browser?It feels really uncomfortable (e.g. i move my Object with my mouse and it dropps of like 20cm away from the position i really wanted). I came origirnally from Visio.Is that the normal Case? If yes, just tell me, so i can unsubscribe and check for new Software. Thanks and greetings.