When I insert a link into a Lucidspark document, a preview no longer appears. The preview is visible in the block settings.
Solved
Preview of embedded links not visible
+1Best answer by Zuzia S
Hi
I am very sorry for the inconvenience. We are continuously looking for ways to improve our products and your input is the most effective way to achieve that goal. You can post new ideas and feedback in the Lucid Community and these ideas will be shared with our Product Development team for consideration.
Cheers!
Hi
Thanks for posting in the Lucid Community! Can you please send the following information so I can take a closer look?
- Describe the steps you are taking to add a link to your Lucidspark board
- A screenshot of the issue
Thanks in advance for your help and patience!
+1Hi Michelle,
I have noticed that many thumbnails of the links are displayed after a long time (1 or 2 days!). To embed links, I copy them directly from the browser to the clipboard and then paste them into the Lucidspark document. The links which does not show a thumbnail look like this:
Hi
Thanks for the reply! Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
+1Hi Michelle,
Currently, when new links are added, they appear immediately. It seems that this was a temporary problem. However, I have two links that still cannot be displayed. One link also generates an error message. I have copied these into a separate document and created a support pin for this: dulkAhfSRGxZz1199542369
I hope this helps.
+8Hi
I am very sorry for the inconvenience. We are continuously looking for ways to improve our products and your input is the most effective way to achieve that goal. You can post new ideas and feedback in the Lucid Community and these ideas will be shared with our Product Development team for consideration.
Cheers!
Create an account in the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in to the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in with Lucid Log in with airfocus
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
