I have a saved link to a docuemnt shared with colleagues, however on accessing it I get this message: “You are editing a docuemnt that has been put in trash by the owner. You will need to make a copy of it”. Trouble is, once I get this message, the web page is frozen and I can’t do anything. How do I get a copy of teh docuemnt to continue working with it?
Hello
Could you try opening the document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
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A screenshot of the issue.
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A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
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