Peer Support

I am completely confused.  I am trialling Lucid Chart having moved the company to Macs and discovered Visio doesn't exist. But I can't work out where LucidChart saves files!   Does it only work over the web?  Much of our lives are spent in Africa or on aeroplanes - or even in an office in the UK where the internet is very flakey. Could you tell me please where the files are how I back them up and where I should have looked to find this information.  

Hello I imported a Visio diagram into LucidChart and I'm trying to re-arrange text that is linked to my objects. Below is an example of a router object that I working with that has a text box tied to it.   In Visio there is a Move Text button that allows me to focus on the text box and move/rotate it around the object without breaking the link but I don't see anything like this is LucidChart. I can double-click the text to edit it but can't grab it and put it on the right side of the object for instance if I wanted to. Can someone please explain if this is possible and if so how to complete this operation?  Thank you!

My flowchart has several rectangle shapes in the background to group different sections of the chart but when I export the chart as a PDF those rectangles disappear! Can you help me export this chart so that the exported image actually looks like the chart I've created?

How do I remove drop-shadows from text?

Hello Has anyone found a way to export a chart in order to print it with the comments exposed? Thanks in advance.

HelloI wanted to know if your charts can be used for a dynamic presentation. For example having the ability to scroll over or click on a process shape to pop up additional text links or images. If so (1) what is the process build a flowchart with dynamic capabilities and (2) Can the chart be exported/downloaded while still being able to use these integrations? Thanks

I am creating a Mind Map and wish to change the colors of objects I create via"Shape Options" as it was located in the right side tool bar in your prior product version.  My toolbar on the right side no longer has a "Star" which triggered the "Shape Options" feature and I cannot find "Shape Options" now on any tool bar- all I have is a "Beta Shape Options" that does not allow me to make changes I could make in the prior product version.

 I had an account for a year (I think) and then it expired. Recently I renewed my license under the same name. Is there any way I can retrieve my old files?

I have an on-premise confluence instance on which I've installed the Lucidchart plugin (not the on-premise Lucidchart plugin). We restrict outbound internet access from the server which results in this error: "The Lucidchart plugin was not able to communicate to the Lucidchart servers. Your Confluence server is most likely on a network that does not allow outgoing traffic on port 443. To use the Lucidchart plugin your network administrator will need to allow outgoing traffic over SSL on port 443. If you are not able to resolve the issue by updating your network configuration please contact support@lucidchart.com for additional help." Can anyone tell me what the URL/IP Address is that the plugin is trying to call out to?

Hi there  Is it somehow possible to create an arrow like the one below rather than just a straight line which doesnt allow to be curved? Thanks Jan   Right now I have tried but havent been able to. 

I am considering your software for a new development team and have started a project site map model for the team to use as a test. The first page has a block that represents a product line. I would like the block on the first page to be embedded on the second page. That is if a change is made to the block in the first page the change would be reflected in the embedded block in the second page. Is that possible?

How can I add a folder to the top level of our folder structure?

Hi I would like to verify that if I purchase a subscription package on the iOS app that I will then also have the same functionality on the web app or any other device or app that I log into. Or is the subscription that I buy for the app only applicable for the app and device on which I buy it? Please advise as I am finding this a bit confusing

Do I have to pay extra for iOS apps if I am a Pro Subscriber?

Can I resize multiple objects at once?

How do I show  or hide rulers? Additionally how do I change the units?

Hi there I am just starting with lucidchart and wanted to build my first wireframe for a webpage. Is it possible to select a certain screen resolution? Thanks for your help.  V.

Compatibility with Visio is something we take very seriously. The team has done a lot of work over the last few years to make these imports/exports as high fidelity as possible. Unfortunately compatibility between two applications is rarely perfect and there will likely always be a small percentage of the millions of imports/exports which have some issues. To that end we are continuing to invest thousands of hours this year and plan to make many ongoing improvements!   Check out these suggestions to ensure that your upload is successful:   File size If the import process takes longer than a few minutes your file might be too large (>40 MB) and you’ll need to modify it. You can try: Compressing user images: Typically files are too large due to large user images placed inside the diagram. You can resolve this issue by optimizing the images to 72 dpi and ~1000 pixels on the long side. Dividing the do

Hello  I'm trying to import these visio stencils https://www.juniper.net/us/en/products-services/icons-stencils/ (MX or QFX in particular). Once imported I can't seem to find a way to actually search for the by name. The icons are very small and without the name there is no way to know what you are copying without trying all 90+ icons. Is there a way to search the part number of the imported visio stencil? Looks like the part number and product number are imported within the shape's data but can't seem to find a way to search for it. Thanks TK

Is there a way to import a visio chart into an existing lucid chart diagram in order to use a standard template (company logo etc)?  When I import visio it creates a new lucid chart diagram.

I am drawing a programming structure chart and the layout is similar to an org chart. I now need to add my data couples and can't seem to find the symbols. Any ideas?

I need to make a design that will be printed on a 48" X 96" signboard. The page size for LucidChart seems to cap out at 62.5" both horizontally and vertically. Is there a work around for this? I would like to work in a 1:1 scale.

How can I download an image of a completed drawing at a resolution higher than 300 dpi? Thanks

Hi! I am using the basic version of Lucid Charts and have the following queries.  1. I have inserted a couple of process maps into MSWord using Lucid Charts and the resolution of the process maps has reduced substantially. Any way to adjust the resolution?  2. Any way I can insert a Header and Footer in Lucid Charts process maps? 3. Any way I can copy paste a title from Word in the same font to Lucid Charts directly. I am unable to find the exact same font in Lucid Charts?