Peer Support

It seems that once I change a line to have curvature there is no way to shorten it.   I tried reverting the figure back to straight line and reducing but when I switch is back to a curve the original length persists.   Thanks in advance. 

On a project several people are creating documents. Finding docs is a problem. I take it that "Shared with Me" refers to files created by others and shared with me. It can be sorted A-Z which is helpful. "Recent" however cannot be sorted so hard to find docs. Is there overlap in what shows up in these two options? Can docs from either be moved into labeled folders? Thanks.

hi there - I have a rather large .csv file spooled from Oracle (~12.5m) that i can't seem to import using the ERD import feature before i start trying to break the query down into more manageable chunks wanted to check and see if there is a known max size/number of objects that the import can handle? using Chrome and have tried wait option a number of times before killing the pages can try other browsers but thought i'd check for hard limit first. thanks!

How do I get my swim lane headings to repeat when I go over one page?

Hi I'm stuck in comment mode? Don't think I have used any special shapes? Is this something in my settings as I understand I come under a company licence? 

We are using Lucid with Jive. We create a Jive document and embed the chart as an app. My questions are: If an update is done to the chart in Lucid (we are using for Org charts) will the changes be shown when a user clicks on the chart? Or do we have to re-create the 'link' to the chart each time we make a change? I suspect we have to re-create the link each time we make a change in the chart.

Help! Creating a basic flow chart  in Lucidchart and all lines connecting to boxes are presented as "arrows"I've tried to change it using the suggested methods and nothing works. Please advise!Thanks

Hi I'm using two accounts and I need to move a folder with diagrams from one account to the other. Is there any way to do that ? I can share logins and point the folder if you could do it as an administrator.  regards Maciej

I need a way to attach (perferably right to the diagram but as links to external documents would also be ok) descriptions of what given elements represent. Specifically I want to be able to pull sections out of an SOW and cut/paste them into descriptive bubbles (or whatnot) that are attached to individual items in the flow. Is this possible?

Hello i'm new to the platform I'm using a pump shape but it has a pre-set text in it that I want to remove as you can see in the text below: Can you advise on how to remove it? And also on how to edit pre-existing shapes in general? Thanks in advance Thomas

How do you make specific text bold italic or undetl8)ệ?

 A coworker shared me on a org chart for our company and I am unable to read the text in each of the cells. They appear as black boxes and not actual characters. When I click on the box I can read the information but the black boxes are not very conducive to reading and printing. How can I remove these black boxes?

I have multiple Google Accounts for various organisations I belong to. The Logout button within LucidChart add-on for Word works but when I try to login with Google again it uses my previously entered account credentials. It appears that Google SSO credentials are cached. Has anyone else experienced this? Does anyone have an option for a workaround or fix?

Hi there I have come across a strange sync. problem. I am the file owner but one of the individuals that I have shared the file with has made some changes but I cannot see them. Although the file name was not changed I guess this has happened when lucid has recently changed the BPMN 2.0 task markup. However I have searching for the changes but I have discovered them when I checked the notification tab The document has identical name but the content is different and the group that I had shared the document with is different. It looks as if the changes are somewhere lost in the cloud and has not been synced. yet.    

Created lucid chart under company "A" however we changed the company to name "B".  How can I update the team name to avoid having to create a new Lucidchart account? 

See screenshot below:

Greetings After working with the design of several diagrams due to the complexity of the process it turned out to be extensive and difficult to read once is exported to PDF in a single page. Is their a way to zoom in over certain part of the process and only export that section? Something like taking a capture exporting it and move to the next section and repeat the process. Thanks Oscar

Hey quick question. Is there a way to integrate a google drive to an account that is a different email's drive? How do I go about doing that?

I want to be able to control if pages are automatically created when I add content.  I have a document that keep creating a lot of pages when I upload an image that is bigger than the page. Is there a way to turn this on and off?

Is it possible to style individual swim lanes please that have already been assembled ? For example if I place a new swim lane and change it to green then add in another swim lane and change the style to yellow I can add them together at that point but cant seem to ungroup them ? Thanks in advance

Hi   How to invite other team members who were not added when creating the account? I want them to be invited to experience Lucidchart.   RegardsSrini

Hi guys We currently have Google and Okt SSO enabled on our LucidCharts account. We are slowly decommissioning Google Suite as we have migrated to Office 365 recently. If I disable Google Auth on our security options I just want to confirm that users will be able to continue logging in via Okta and will access the same account with the same data and no disruptions. All we'd have to do is disable and communicate to them that they need to use Okta to sign in. Correct? Please let me know Thanks!   -Andrew

Is there any way to have a diagram/flow created on Lucidchart and add a hotspot/click point where when added to the Confluence page and someone clicks on that point it scrolls down to a certain part of the page? (similar to an anchor on Confluence?)

Where do I access the Admin Panel. Currently I am the only team member so I assume I should be Admin for us. I need to be able to add the other users or does the domain name decide who would be a team member? Thanks in advance for your assistance.

The options are very limited. I have to enter the people I want to share the document with each and every time. I cannot see a better way