Peer Support

Since I got approval to purchase LucidChart (for Visio alternative on Mac) I was excited to see Mind Mapping.  But I'm having an annoying issue where if a create a new Mind Map any Child or Sibling idea shapes have a dark outline and the Line Color option is greyed out when I select the shape and attempt to edit.  All it will allow me to do is edit the internal shape color.  I know this can be done because if I create a new Mind Map using the template "Digital Marketing Mind Map" not only are the Child and Sibling shapes not outlined but you can also edit the line color.  So I'm apparently missing a setting somewhere.  Can you tell me where the setting is that will allow me to change the line color of Mind Map shapes?  Really appreciate your help.  Thank you!

When I import a Visio diagram all my screen tips stop working.  Is there a work around for this problem?  I don't want to rebuild the screen tips in Lucidchart.  Can anybody please advise on a solution? Thanks Mike  

Can you put words into the basic circle diagrams for flow chart purposes?

I have enabled the google drive backup under integration and synced all the diagrams. But I noticed it's not syncing the folder Example: If I have created a diagram under a folder integration. I see the actual diagram from the folder not folder and the diagram 

The CSV import feature seems to mostly work per the documentation (https://lucidchart.zendesk.com/hc/en-us/articles/115003866723-Process-Diagram-Import-from-CSV). However one feature that is sketchily documented is specifying the Shape from the respective shape library. The documentation says "Only certain shape libraries are supported" but does not specify what shape libraries those are. And no matter what I specify in the input file all shapes are imported as "Flowchart > Process". 

How do I see who owns a Lucid document?There are a lot of document in the Shared With Me view.  I can't figure out how to see who owns a document so i don't know who to reach out to.

Hi   When we imported a Visio BPMN 2.0 diagram with a swim-lane it came in as a pool shape but we cannot extend/add additional lanes or change the shape to a multi-swim-lane shape so we can add lanes. How can we do this?   Thanks 

Hello There Is there a way to turn off spell checks for caps e.g. for something like KMM or ABC we clearly don't need a spell check Thnx

Hi I was used to work on Visio and I'm trying LucidChart which I find very good software. Before to purchase it I would like to know how I can move the forms very few as we could do it in Visio? Even if I zoom on the scheme on 200 % when I move a form it moves from the same distance. I would think it should move from a very small distance but not the case. Is there a way to do like in Visio? Thanks for your reply.  

Hello I would like to know if when working with technical drawings with a ton of connections if it is possible to create a line which is "broken" or "invisible" in the middle for lack of a better term. I am attaching an example. Imagine that there are actually only 3 lines being used here each line is broken/invisible in the middle. As you can see in the drawing I have them labeled so someone can tell which output is connected to which input since the line does not (on the page) run between them. The reason I am interested in doing this is imagine 60 lines here instead of 3. It starts to become difficult to follow the lines line start to cross each other and so on. This solution can be easier to follow and the page much cleaner.I suppose this might be similar to an "off page reference" except the items are on the same page. Thank You    

Hello There Wondering if this is possible? Thnx

I want to resize a smaller shape in one direction where the shape has no center handles. Is there a trick without zooming in? As it seems there is no modifier or combination of modifiers which lets me grab an edge handle and keep the other dimension unchanged.

How Do I make two partners at the top of the entire organization?

We are currently doing a full review and redesigning the network of one of our customers. However this time the customer is a bank and one of their requirements is to do all the work within the company premises. A full non-disclosure policy. That means we need to keep their data protected and inaccessible outside the premise. Thus we are looking for a full offline version of LucidChart. Any recommendations?

I have many pages in the project. First page the "Home page" is set as master page. All these pages have browser UP and then show different elements. All pages are linked to each other. When I move to each page either manually or via demo function the top left right bottom margins are different from one another. So upon switching it seems that pages jump from one view to another.  What I want: All pages should have the same margin. So that view remains same. How to align these margins to the same as master page?

I have large spreadsheet where there are many many many rows of individual assets with their IP addresses and a column containing the results of a traceroute for each asset. I've copied an example of what the data looks like in this column for each row. Is there a way that I can import this information into Lucidchart to have it create a diagram based on this information? I'm essentially asking if Lucidchart can create a network diagram based on traceroute results imported from Excel. Does anyone have an idea how I could do this? I have approximately 135K rows in a spreadsheet that I want to try to do this for but can't find something that does this for me. I created a small test where I manually created a diagram for about 15 assets and then used the auto layout tool and it looks fantastic! Thing was I had to manually create each shape for every hop while also checking to make sure that I'm not creating a new shape for a hop that already exists. It's a bit of a nightm

Hey   I imported my data but when i drag the entities out it does not draw the connections between the lines. How do i fix this?

Hello I recently lost a computer on which my LucidChart session was opened. The problem is I was working on sensitive docs and so I would like to disconnect it "remotely" to not worry about anymore.  Is there any ways to disconnect remotely an account from every device it is connected on (like you can do with Google for exemple) or could you do it for me ? Thanks :)

Hi  I need to get my graphs in in TIFF (.tif) or vector EPS (.eps) format. How can I do that?  Here's a copy from the journal demands: "TIFF files should be compressed once created ensuring file sizes are kept to a minimum to aid easy file transfer. When saving as TIFF format please ensure that LZW compression is applied. File extension: .tif Recommended for: all images Note: Virtually all common artwork creation software is capable of saving files in TIFF format; this 'option' can normally be found under the 'Save As...' or 'Export...' commands in the 'File' menu." In Lucidchart I can find from 'save as' only pdf png jpeg svg. Please help me find TIFF or tell me how to covert my graph to TIFF from other formats.  Thanks Siiri-Liisi 

Hello there I am a LUCIDCHART user for many years.  But now I have a requirement where I need to generate a LUCIDCHART diagram from data included in my personal software.  After that any changes in my personal software requeire that LUCIDCHART diagram changes as well. Besides that I want to make changes in the diagram created how I wish. What tipe of data I need to generate and what is the correct way to do it?  How can I do it? I think is necessary to explain better my needs. Is there someone who can I talk directly? Thank you for your help HZJ

I am using LucidChart and the Salesforce Import feature to bring over contacts and create org charts for targeted accounts. We do not have the full paid Salesforce integration. I am only using the standard feature which allows me to import contacts only. This feature worked fine for a few days but then it stopped and get this warning (below) about single sign-on. I have signed out of Salesforce and re-logged in but I am still getting this warning. I contacted our Salesforce Administrator but since this is not a full two-way integration they are unfamiliar with LucidChart.    Thanks for the help - Matt       

 HI I have created a template from a customized page and then created "child" pages from this template. The problem is the content of the child pages is over the content of the main template. So I'm not able to display correctly the dropdown  menus and other fix elements as they appear under content. How can I bring to front the template content? Regards

I would like to be able to create a very big Stick Notes Mind Map with my central subject on center and then different sticky Notes around it with different Levels. I intend to have multiple levels. Level 1 being the basic ( closer to the Parent topic and Leve 10 ( for exemple ) the more specific and further away from the Parent topic. I would like to later only show Parent and 1st levels nodes ( Stick Notes ) then I could include 2nd Level that would include 1st and 2nd level. If I choose to show level 7 then all level from parent up to 7th level should be expanded.   How can I accomplish this?   Regards   Paulo

Aft all Can you blow out flowchart in Lucidchart please? Say I want to do a high-level process map whose various steps I can click into to expand into a more detailed process map? Thank you very much!

Hi Could you please help me figure out how to add an external link to an object on Android? Thanks Jae