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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6161 Topics

posted in Product Questions

Nested folder structure and sharing

Hello   If we have a top level folder with subfolders what are the security implications of sharing a subfolder with external users (clients)? Do they have access to that specific sub folder and it's contents (documents and subfolders) or do they gain access to the the parent folder and all other subfolders?  

asked in Product Questions

Turn off the auto arrow on selection

Hi Is there a way to disable the system from wanting to draw an arrow from one element to another? Most of the time i want to move/resize/clone an item and invariably i get an unwanted arrow instead.  If i is not possible can i suggest it as a feature feature to what otherwise is a great product? Thanks   Steve

posted in Product Questions

Do I own the content in my document?

Hello! I just want to make sure I'm doing this correctly... As I understood the License Terms and Privacy Policy (yes I actually read both) it's completely up to me how I use the content I create. I can publish or use it anywhere I want is that right? The problem is I heard from someone who had a problem because he uploaded something he created in a program (I don't know what program though) and the owner was legally the company which owns the program. He got in a lot of trouble because he didn't ask for the permission of the company. So I just want to make sure it's totally fine with you although everything I heard about (and tried myself in) Lucidchart is excellent.

posted in Product Questions

Import a Visio Drawing Object

I've got a user who has diagrams in a "Visio Drawing Object" embedded in a Word doc. Is there any experience with importing that?

posted in Product Questions

12-month business plan

Hi there I have been asked to design a 12-month business plan for the company and I was wondering if there was a template in Lucidchart that could help with this. Thanks

posted in Product Questions

Permission to Edit my Own Document - Trial

  I know this was answered approximately 5 months ago. I wanted to try out Lucidchart especially since I could import a Visio file to work with. Well I have found I don't have permission to edit my own work. Which means I have to start from scratch to see if this is something I want to subscribe to in the future. Any advice?   Thanks

posted in Product Questions

Excessive white space when copied into Word

When I set up a diagram in Lucidchart with Content Scale 100% to fit the diagram as below when copied into Word it produces white space at the top and left side. See screen shots below The white space is very annoying because text does not wrap closely enough to the diagram. I note this problem was reported 10 months ago and users still don't have a solution.  Will appreciate a solution. Thanks - Paul Williams Diagram in Lucidchart Diagram copy in Word

asked in Product Questions

IDEF custom shape in Lucidchart

In Visio there was an IDEF shape that incorporated an activity ID so the author could reference a precise step AND those reading the process model could easily find that area on the model.  For example the process shape (rectangular) would allow you to specify the title of the activity (e.g. Submit Application) and a smaller text block that contained the activity ID (SA 1.0).  IDEF was a very popular DOD standard for process models that made it easy to fit a model on 1 page.  The activity IDs made it easy to create and reference drill-downs maps additional pages where process steps could be further decomposed.  For more information on IDEF see:  https://en.wikipedia.org/wiki/IDEF The Ask:  I need an IDEF shape that supports multiple text fields within a shape (a) activity title b) activity ID)... or advice on how i could work around this.  Thx!

asked in Product Questions

Cannot resize a column within ERD

Cannot resize a column within ERD

posted in Product Questions

Website Map from Excel

We have an excel file of our website that I would like to import and manipulate. Is this possible? Column A is the top level navigation and Columns B through D are the navigation for each top level navigation item.

posted in Product Questions

How do you export a chart into a IPages document?

I have tried everything to copy and paste the floor plan from lucid chart into an Ipages document but have been unsuccessful.  Any help would be greatly appreciated.

bbarton bbarton

posted in Product Questions

A question regarding layers

 I want to create a diagram with layers.  If I'm viewing the main page then click an item with a hotspot it brings up the layer and hides the main layer.  What's the best way to return to the main page?  I'm thinking place some text on this layer that says "Back" or "Return" and create a hotspot which hides all but the main layer?

posted in Product Questions

Is it possible to comment or note at an individual attribute level in an entity relationship diagram vs. only at the box/shape level?

Is it possible to do this?

posted in Product Questions

Final Documentation

I need some help in organizing our team's documents. Currently we all are under one team which needs to be changed in 3 teams and then their final documents needs to be preserved in another folder for document management which should be treated as the final version in read only status accessible to general users. Thanks Adnan

posted in Product Questions

Floor Plan Sizing Issues

Hello I've been having issues lately with displaying the correct measurements of the walls. As seen below the furthest left wall states 15'6" but the other walls to the right state 15'1". Prior to adding the walls to the floor plan I have set them all to 15'6" and after adding them they change measurements. I've had this difficulty with all of my floor plans and found that if I adjust the wall to 15'11" and re-add to structure the desired measurement is achieved. That isn't working for me this time. 

asked in Product Questions

Permission to use diagram for academic purposes

Hi I read the Terms but I couldn't find any information regarding the permission to publish a diagram I created. I am writing a master's thesis and I would like to use some of my diagrams in the text. Can I do that? Could you give me link to some document that permits this usage (for academic purposes)? Thanks! Pavla

posted in Product Questions

Saving User Data

Hi Team  Can you please let me know how to back up the data of a user that i have to remove the license from. 

posted in Product Questions

Step By Step tutorial on Google Search Wireframe

We are using lucidcharts in my company. You have provided a template for creating wireframes "Google Search Wireframe". Do you have a Step By Step tutorial on how you created that Google Search Wireframe or any other wireframe template that you have provided. I feel that is the best way to learn lucidcharts and wireframes and be productive immediately at work. Thank You.

posted in Product Questions

License request notifications

Who receives the email notifications when a user requests a license? Also how do employees generate this email if only SAML login is enabled?

asked in Product Questions

Collapsible Containers in Lucid

Is it possible to draw collapsible containers?

asked in Product Questions

Lucid Security and Compliance

Hi As part of our organization's vendor review activities we'd like to find out what specific security and/or compliance frameworks your company follows.  Would you please list out specifics?  And if available please include a link for our review?  Examples might be attestation reports or certifications for SOC 1 SOC 2 SOC 3 ISO27001 CSA etc.   I could not find anything related to this within your privacy statement or elsewhere in your site pages.   Thanks.  EB.

posted in Product Questions

How do I add more than three buttons to a segmented control?

I am mocking up an iOS app and I need a segmented control with five buttons. Unfortunately I couldn't find a way to add more buttons to the three ones that come by default on the control. Is there a way to add more buttons or at least a workaround to make it happen?    

posted in Product Questions

See all shares published links - change links to remove access remove shares

I work as a consultant and use lucidcharts with clients. After the gig - I'm supposed to remove the files - nda. However I find that files shared with me - I can't seem to remove from my lucidcharts - there doesn't appear to be a delete file.     And while I was working on one gig I provided shares to a user so we could collaborate.  I removed them as a user - but see that shares still exist all over the place to them - how can I simply see a list of all files shared all that have had published links - and remove them and / or change the link publishing so they are no longer accessible?  I'm a one man shop so enterprise doens't make much sense.

posted in Product Questions

Dynamic linking of Organogram to Excel or Dynamics database

Hi We have an existing Excel sheet with data of employees from where we want to create an Organogram.  My questions are as follows: 1. Can one import the spreadsheet/database from Excel (or MS Dynamics database) and LucidChart will automatically create an organogram? 2. Once the Organogram has been created can it be linked to the Excel sheet / database so that when the Excel sheet/database is updated the Organogram automatically updates. 3. Vice versa of Q2 above - once a change is made to the Organogram in LucidChart will it automatically update the linked Excel sheet/database? Thank you

asked in Product Questions

Audio files in Lucidchart

Is it possible to use audio files in charts? Thanks. db

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