Peer Support

I saw a thread on this and the official solution was to click on the word Actor and then change it. That does not work. No matter where I click on the word Actor or anywhere on the icon it does not change. Help would be appreciated as this is taking up way too much time as does the grid background sliding around. Lock it down should be an option.

Hi Team  may I have my Educational Account Activated?

When trying to open a document The document list shows cards and truncated names. I expect to be able to mouse over the truncated name to see the full name but instead the name goes away completely: This makes it seem like to only way to see the name of a document is to open it which is time consuming and puts 'garbage' in the recent documents list. It would be very helpful if the full name would also show up on mouse-over. (Also I can't find any place to file a suggestion or bug report so here it is.)

 How do i draw in a dotted line to a box that is superior to another box to show a secondary reporting relationship? 

Como cancelar o teste grátis?  

Hello Lucidchart forum I want to close some of the docs on the My Documents page. On the doc there is 'Open Share More'  Under 'More" there is' Open Share Duplicate. Cut. Copy Delete Manage attributes Assign Status....' How to just close a document? Thanks. Allen in Dallas  

You can use an existing template on a new tab.   Open an existing Lucidchart.  Click the "+" to create a new tab in the tab bar. In the new tab look for the Import button at the very bottom of your Shapes window on the left hand side of your workspace (you may have to scroll your shapes upwards to get to the bottom).   Select Import then the Templates tab then open the template.  It will populate the chart canvas you last had open with the new template.

MI PRUEBA GRATUITA VENCE EN TRES DIAS Y NECESITO CANCELARLO.

Hello  I'm a newbie with Lucid Chart and have a really simple question. I understand all the layers principle and want to use them. My only irritant is having to press Ctrl + Shift + Click to toggle the layer. Where can we change it to simply click in a button like feature ? Is it my basic shape that is preventing me to only click on it instead of using the hot key ? Right now when I click on it I don't see the hand feature appear the layer will only appear with the hot key. Since this is to be used by all the department I want it to be as user friendly as possible. 

Hi how can I switch the order of my pages within my diagram? Is it on the page settings tab? I can't find where to re-order pages for better flow. Thanks and let me know. Photos attached!

Hello! I want to upload the picture of my org chart employees there´s a way to do it all at once or I have to select my employee one by one? Thnx

I am trying to export a process map to visio.  I am losing most of the text in my process boxes during the export.  I have tried both export options (beta version shows as being corrupt). Any suggestions appreciated.

C'est nouveau d'aujourd'hui il y a toujours un X dans un cercle rouge dans le coin supérieur droit des formes. Je n'ai pas trouvé comment l'enlever. Ce X apparait aussi lorsque j'exporte en PDF ... pas cool!! Comment je peux m'en débarrasser? Merci

How to consolidate two lucid charts instance into one? We have two instances and would like merge into one Thanks

Are we in control of all our own backups or does Lucidchart do some level of backup? 

Hi there how do I merge arrows in a flowchart? Like the attached image (arrows coming out of 2.2c process task).

I have a Lucidspark license assigned to me and my role is Account Owner.  I want to transfer that license to another user but I am unable to edit my licenses.  Is there a reason for that?

Necesito cancelar mi subscricion pagada porque la tarjeta ingresada no es mia.

 Hi I have a large process flow running over multiple pages. While viewing in LucidChart its fine but when I download it in PDF its gets broken in 60 different pages which makes it almost impossible to view or print. Can we get the entire process flow download in a single page in PDF?  Omnigraffle offers this functionality of entire map in one single page of PDF which makes the view so much easier. Is it possible to get this in LucidChart too? 

I am trying to share my chart but when I click on the link to test it starts on my upper layers instead of my base layer. I had it set to the base layer when I clicked "share".

I am using Lucidchart in my database class and had students using the Entity Relationship shape library to draw entities and connect them.  In my browser the options to change line endings or reverse direction are all shown in the properties bar. I had several students show me that in their browsers these options do not appear.  Instead there is a line icon that when clicked on pops up these options.  I have experimented with changing zoom searching settings and searching this forum but have not yet discovered why our user interfaces are inconsistent.  Trying to resolve these inconsistencies to make it easier for students to learn the techniques. Anyone know what might be going on here? Thanks! George Wyner (teaching at Boston College in MA USA)

Já cancelei no site e a cobrança está na minha fatura. Não sabia que a renovação era automática! Não quero renovar a licença anual! Favor estornar o valor! No aguardo! Obrigado... Vitor

I have a text file which I want to import into sticky notes. Some of my notes contain new line in the text and it's important for me to preserve it. Is there a way to do so?

Me cobraron 95 dolares nunca decia que el pago era en dolares

I need to create a EPK flowchart. Sadly there is no library for that. I added the BPMN 2.0 library because the shapes are similar. To add text to an conversation shape you have to do the following steps: Double Click Shape Insert Text The text is below the shape.This is wrong in an EPK. In an EPK the text is inside the shape: To achive this you have to do the following step: Select text from shapes menu Insert Text Position text perfectly in the middle which takes some time Group Text and Shape so you can drag them together Can you add text inside by using double clicking? I think I already know the