Peer Support

Hello    When i add a network shape onto my chart it simply comes up as a blank box? all of a sudden this happened. 

I am not sure what to do.  I have been going back and forth with support (which takes about a day each time to respond) since Tuesday.  Nearly a week to fix what should be a very basic issue. I have my org chart in the lower right hand corner of my screen not center or fit to page and tons of white space. I have tried "Fit to Page" "Crop" "Horizontal Spacing/Vertical" spacing.  Nothing works.  I was even provided with two gif's showing what to do from support utilizing features I apparently do not have (was told to go to 'feature find' and type in 'edit slides' - in the gif it shows an option for edit slides.  However when I do it in the actual program there is no such option.  It's only 'edit set default style').  It's not helpful when the support person has extra features you do not have. Does anyone know how to fix this?  There seems to be an orange line showing where the org chart needs to fit into however I cannot change or edit the orange l

Hello I have tried sending a couple help tickets but I do not see any tickets on my account nor received a confirmation email regarding the tickets I sent. Is there a way to confirm tickets are being sent?Thanks

Lucid Chart Log In wont't let me log in. I signed up a couple of days ago and tried to reset my password but nothing was sent to my inbox. I checked the spam and junk folder but there was nothing in there as well. Can anyone help with this? I was making a school project and now I lost my work. It also resulted to creating a new account with the same email address. 

I have a complex UML diagram that I'm adding to a design document written in Google Docs. I would like to insert the same diagram multiple places in the doc with different layers shown in each case. Is this possible?

I am trying to draw a basic line.  Everything I've read makes it sound easy "simply hover over the box of the org chart and red dots will appear".  Thing is they don't usually appear.  I have to click on a bunch of different things trying to get them appear then cannot easily turn them off when I'm done. Typically if I hover and drag from the org box it creates a "box" and not a line.  Different red dots though then the ones to create a line. Do I need to be in some special setting to be able to see the red dots to draw a line?

I am unable to see endpoints in shapes it show me description. How do I get it back in shapes?

Hi Lucidchart Community   I'm missing my doc icons on the right side of my screen.  e.g. I can access page settings from the file menu but the icon does not appear on my doc icons on the right side along with all the others.  The only thing I see have is selection tools.   Thx Tony

Why is it that when I give a link to my colleagues they need some kind of access?!Previously before I bought a subscription I tried to share and no access was required from colleagues they just viewed what I shared with them and that's it. What is the problem at all?

I am following the steps in the document and the video and my org chart is not being imported correctly. 

Per the documentation (https://lucidchart.zendesk.com/hc/en-us/articles/208029986) the following markup: note over Bob Alice: This is an example of along note with a line break. End note Should result in: "Add a note shape with multiple-lined notes displayed over Alice and Bob." but it does not. It causes a syntax error: Also it appears that there is more markup syntax that is not documented from my experiments trying to make multi-line notes work. But the immediate problem is that the current documentation is incorrect for multi-line notes.

Hi I use lucid charts through our gsuite account (@idmetrics.com) and already have a free account there. Our company administrator got me a paid subscription account but used a different email address. (@authenticid.co) Now i want to make my @idmetrics.com account as the paid account Can you please help ?   Thank you

Hi I have purchased 50 licenses for my team but we also provide higher ed teachers the possibility to work with students. How do I allocate an extra 15 licenses (of my 50) to one of the persons/licenses in my team to work with students? Best regards Linda Reneland Linnaeus University Sweden

Hi the following question was asked two years ago is this possible yet? 'How can I  freeze lanes so I can keep growing my workflow diagram to the right and still being able to see the swim-lane title?' It would be really useful for me. Thanks

Hi I was wondering how many people can collaborate on a single document on the free version. Thanks in advance for the answer. Cheers Alan

I'd like to share diagrams to a specific channel in Slack but the channel doesn't show up when I try to select it from the list (other channels do show up).  What settings do I need to give the Slack channel so that Lucidchart sees it as an option when trying to share?

I am trying to create an assignment in Canvas. I tried "selecting" the chart I wanted to embed into the assignment; however I received the following error message: An error occurred while submitting your document. Try again or contact Lucidchart support. Also I would like to know how to create a team assignment so each student is able to access the chart and work on it together- remotely. 

Hi I am a graduate student of Monash University and have tried to change my current free account to educational one but it always said something like 'you are not a student'.  Would you please help me out? Thanks.

Hi    I already sent an email to you guys but haven't heard anything back for weeks. I hope this finds you well. I have an account for which I forgot the password but I don't have a way to get a password reset link because that email platform went bankrupt. Is there a way for me to access my account? and to reset my password?    The account I'm using now to create this post is another account of mine that does not have a subscription.    Thanks. 

Hi I am teacher at a university.  I want to upgrade my account to educational pack? Could you please help me on this?   Best Regards.

I have imported a couple of Punjabi fonts but I am unable to paste translated text.  It displays gibberish. It works if I type but not pasting the translation. Is there a font that works best or is parting Punjabi text not supported?

I am trying to use data linking from Google sheets but I'm unable to get the text to show up in custom shapes.It works fine when I drag and drop onto a blank canvas I can then select a shape and the text shows up on the shape. But when I create a shape first then drag and drop a cell onto it I am unable to get the text to show up. According to the instruction video I should be able to click +T on the "Selected Shape Data" panel on the right but there is no such panel. In fact the entire Data linking panel appears on the left for me not on the right. There is no "Selected Shape Data" anywhere as far as I can tell (see screenshot).

How do I alter the spacing between the text and the line (especially at the beginning of the word - see image). If this is not possible can I stop the line impinging the text?

Other than Leanix which appears to be positioned for enterprise are there any other integrations or connectors with scalable information architecture solutions? 

Hi  I would like to share documents with others so they can comment. But as it turns out I have several clients who do not want to sign up for a free account (due to company policies e.g.). Is there a way to share and collaborate without the other party having to sign up for a free account? Thanks!