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Embed Lucid diagram in Stoplight Not Working

  • November 16, 2021
  • 1 reply
  • 10 views

katarzyna.mlek.ext

Hi!

I am using stoplight.io to document my API. In the descriptions I want to embed Lucid diagrams. Descriptions are kept as markdown. 

It used to work but out of a sudden instead of embedded diagrams I just see an empty space. The console gives me 403 - insufficient rights. However our other tools like Confluence or developerhub.io all work well and correctly display the same diagram. 

Any solutions? Will really appreciate it!

Kat

 

Comments

Coumba D
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  • Lucid support team
  • November 16, 2021

Hi Katarzyna

Thanks for posting in the Lucidchart Community!

I'm sorry to read that you're experiencing issues while trying to embed a Lucid diagram on your Stoplight document. 

To anyone interested in knowing how embedding works please refer to the following help documentation: Embed your document

There are a couple of specific things worth noting when working with embedding:

  • Please test the embedded diagram in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
  • Please also try connecting to a different internet connection to make sure that there is no network interference.

If the issue persists would you please send the following information?

  • In the share dialog does the Preview button successfully bring up a preview or does the same error occur?
  • A screenshot of the issue/error message you are receiving
  • A screenshot of the associated Javascript Console output after reproducing the issue

Thank you and thanks for your patience!