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Luke M101
November 10, 2021
Solved

Lucid opens to a blank page

  • November 10, 2021
  • 3 replies
  • 51 views

Opens to a blank page after logging in with Google login credentials. Has the forward/back and refresh option at the top left but obviously they do nothing. Extension/App is managed by IT in Chrome so I can't uninstall and reinstall. Anything else I can try? 

Best answer by Micah

Hi Luke thanks for posting in the Lucid Community! Could you try accessing your account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. If those don’t resolve the problem can you please respond with the following information so I can take a closer look?

  • A screenshot of the issue.
  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks for your help and patience!

Comments

Micah
MicahAnswer
Lucid community team
November 10, 2021

Hi Luke thanks for posting in the Lucid Community! Could you try accessing your account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. If those don’t resolve the problem can you please respond with the following information so I can take a closer look?

  • A screenshot of the issue.
  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks for your help and patience!

Arif K
November 15, 2021

Happening to me as well.  We are using SAML auth with our company login 

Micah
Lucid community team
November 16, 2021

Hey Arif sorry to hear that you're experiencing a similar problem. Can you please send the information requested in my post above?