Opens to a blank page after logging in with Google login credentials. Has the forward/back and refresh option at the top left but obviously they do nothing. Extension/App is managed by IT in Chrome so I can't uninstall and reinstall. Anything else I can try?
Answer
Lucid opens to a blank page
Best answer by Micah
Hi Luke thanks for posting in the Lucid Community! Could you try accessing your account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. If those don’t resolve the problem can you please respond with the following information so I can take a closer look?
- A screenshot of the issue.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks for your help and patience!
+20Hi Luke thanks for posting in the Lucid Community! Could you try accessing your account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. If those don’t resolve the problem can you please respond with the following information so I can take a closer look?
- A screenshot of the issue.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks for your help and patience!
Happening to me as well. We are using SAML auth with our company login
+20Hey Arif sorry to hear that you're experiencing a similar problem. Can you please send the information requested in my post above?
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