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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5984 Topics
Kiran P
Kiran P
asked in Product Questions
Can I enter the room size and have it auto populate to scale?

I wanted to create a room with length 17 ft and width 29.33. Once I create a room can't I enter the size in numbers and the size gets increased or decreased for the room? It is difficult to get precision with dragging lines or walls?   Kiran 

121
Emma D
4 years ago
greyci
greyci
posted in Product Questions
CANCELAMENTO

OLA SOLICITO CANCELAMENTO POIS O MEU PACOTE ERA GRATUIDO E TINHA RESTRICOES DE USO FIZ A COMPRA PARA TER ACESSO A OUTRAS FERRAMENTAS E MESMO ASSIM O PROGRAMA CONTINUOU LIMITANDO AS FERRAMENTAS ALEM DE COBRAR UM VALOR TOTALMENTE DIFERENTE DO PACOTE QUE EU ADQUIRI.   SOLICITO CANCELAMENTO COM URGENCIA 

41
Emma D
4 years ago
a g
a g
posted in Product Questions
Fonts are Bugged Not a single one working

I logged into Lucidchart and every single font in the menu is bugged for some reason. It also is not even showing all the fonts I had only a couple and none of them work. I cannot search for fonts or anything nor can I even delete the ones that do not work.

51
Emma D
4 years ago
Guy Wesson
Guy Wesson
posted in Product Questions
changing ownership of a chart

I am the administrator for my company as I am taking a on a new role - I need to assign ownership rights to several of my charts to another individual who is also an administrative user in my hierarchy.   How do I give him ownership right to specific charts?

111
Ashley C
4 years ago
Francine M
Francine M
posted in Admin Questions
Cancelar assinatura

Não consigo cancelar minha assinatura. Só aparece a opção encerrar conta que leva a duas opções: "Não obrigada. Cancele a conta." e "Aceitar oferta".  

61
Emma D
4 years ago
Erick M101
Erick M101
posted in Product Questions
Cencelacion

Deseo cancelar la suscripcion el motivo es que no la volvere a utilizar.

02
Emma D
4 years ago
John W104
John W104
posted in Product Questions
Lock Line orientation

I have a use case where I need to be able to lock a horizontal line to a specific vertical position but I want to still be able to change the position of the end points horizontally. I can unlock the line position/size when I need to change it but that is tedious.   Is there such a feature for Lucidchart?  

31
Clara H
4 years ago
Douglas101
Douglas101
posted in Product Questions
Solicitação de estorno

Realizei a assinatura do plano porém com cobranças mensais foi debitado do meu cartão o valor do plano anual ou seja USD 24000 considerando que estou utilizando a plataforma a 2 semanas solicito o estorno dos meses não utilizados e o cancelamento.

31
Abby S
4 years ago
SINQIA S
SINQIA S
posted in Admin Questions
Minha Invoice

Prezados   boa tarde! em 23/09 foi cobrado o valor trimestral de US$6000 mas não recebemos a invoice referente a esta cobrança e também não estamos conseguindo resgatá-la no site. por gentileza poderia nos ajudar?

01
Abby S
4 years ago
jefferson i
jefferson i
posted in Product Questions
estorno

Boa tarde na data de hoje 12/10/2020 tentei utilizar os US 1000 que ganhei em um questionário de vocês e acabei comprando o plano anual vindo uma cobrança de quase R$ 53000 no meu cartão pois o site de vocês utilizou os dados do meu cartão do período experimental para efetuar a cobrança.   Solicito o estorno do valor por favor por onde eu devo fazer esse pedido ? já pedi o estorno também junto ao banco do cartão

01
Abby S
4 years ago
John L103
John L103
posted in Product Questions
How can I use the Salesforce Import???

I just paid $95 to get to a monthly team version and this doesn't even come with salesforce import? This used to be a feature for everyone and is why i came back. Fine i'll pay but it wont let me use the import! It keeps telling me to upgrade.   I spent the rest of my time copying over an ERD into draw.io. Can you please refund my $95?

71
Abby S
4 years ago
Guillermo V
Guillermo V
posted in Product Questions
Problema de Facturación (Suscripción no autorizada 95USD)

Estimados por favor necesito que me reemblosen un pago no autorizado por 95USD. Yo lo único que hice fue solicitar la prueba gratis por 7 días y finalmente la aplicación no era lo que yo buscaba YO NO AUTORICÉ LA SUSCRIPCIÓN ANUAL les agradecería contactarse conmigo a la brevedad Saludos Guillermo Videla

51
Emma D
4 years ago
Mónica
Mónica
posted in Product Questions
Cobro

Pedí un plan mensual y me cobraron derecho el plan anual. Además me cobraron uno que no necesito.Quiero el 100% de la devolución de mi dinero porque es INJUSTO que ustedes estén cobrando como quieren.

181
Emma D
4 years ago
Daniela S
Daniela S
posted in Admin Questions
Rembolso

Me suscribí a 7 días de prueba y después se me descontó 93 dólares cuando yo acepte 3 me parece. Por favor necesito el reembolso 

81
Abby S
4 years ago
Mike D101
Mike D101
posted in Product Questions
How to hide coordinates and measurement helpers

  Is there a way to hide the xy coordinates and the proximity measurements that appear when dragging an element around the screen?

163
Eric R
4 years ago
Mattia G
Mattia G
asked in Product Questions
Custom Shape with properties

Hi I am creating a set of shapes for a custom diagram. I would like to create shapes that through a menu bar (like the one in the picture) can modify the shae proerties and content in the shape directly. There is a way to do this from custom shape or it is avaialble only for predefiend shapes Thanks for your support

81
Shanna H
4 years ago
Naryi A
Naryi A
posted in Product Questions
REEMBOLSO

Ingrese a la aplicacion y al abrir una plantilla me realizaron un cobro de 86.00 sin nisiquiera pedir datos ni consentimiento por favor solicito el desembolso del dinero. ya realice la cancelación de la suscripcion y no pienso ocupar el servicio. Porque con nisiquiera ocuparla me descontaron. Realice el formulario de reclamo y espero me realicen de manera inmedita mi dinero y respondan mi requerimiento.

231
Micah
4 years ago
Andrea R102
Andrea R102
posted in Product Questions
Account Studentesco

Ho provato più volte a passare dall'account gratuito a quello per gli studenti ho anche compilato un form e inviato la richiesta ma ancora niente come posso fare ?

01
Clara H
4 years ago
Orry W
Orry W
posted in Admin Questions
Google SSO will not bind to Domain

We recently had a domain and alias domain setup but the alias domain ended up becoming the main domain and your team merged the two domains together and we cannot get lucid charts to recognize the new domain for google SSO even after reinstalling the app through the domain. I was trying to figure out how to put in a ticket but I could not find a spot to do this. 

31
Chase V
4 years ago
Robert B102
Robert B102
posted in Product Questions
Downloading Lucid software

For Paid subscriptions to Lucid is the software available to download so our proprietary diagrams are not saved on the cloud but on our servers?

101
Ashley C
4 years ago
Tate S
Tate SLucid support team
asked in Product Questions
Navigating larger boards in Lucidchart

How can I easily jump to different areas on the canvas without scrolling or zooming out to see everything and zooming back in?

241
Shanna H
4 years ago
Tate S
Tate SLucid support team
posted in Product Questions
Accessing voting results from previous sessions

After a voting session can I come back on a different day and view the results again?

201
Shanna H
4 years ago
Tate S
Tate SLucid support team
posted in Product Questions
Emoji reactions

What emoji reactions can I add to my objects? How many can I add? How can I see what emoji reactions my collaborators have added?

611
Shanna H
4 years ago
Shanna H
Shanna HLucid support team
posted in Product Questions
Integrating with Google Drive?

How do I set up the Lucidspark Google Drive integration? What does it mean to sync my Lucidspark boards?

261
Tate S
4 years ago
Shanna H
Shanna HLucid support team
posted in Product Questions
Integrating with Slack

If I use Lucidspark with Slack does it mean that I can do all of my sharing exclusively through Slack? Do I have to log into Lucidspark at all to share boards?

31
Tate S
4 years ago
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