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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6136 Topics
Joe H102
Joe H102
posted in Product Questions
Adding Text

Hi all does anyone know how to add a circle container which includes text within the circle and not outside?

40
Ashley C
4 years ago
Eddie P
Eddie P
posted in Product Questions
License does not work

Hi supporters   I got a license via our compony SiFive 2 weeks ago like belows.   But I cannot edit any lucidchard document yet. Indeed I discussed with SiFive IT team but I thought it might be solved with this channel.   Can you please help with this?   Best regards Eddie.

30
Flavia D
4 years ago
Christine N
Christine N
asked in Product Questions
Creating an Org chart with Layers

I'd like to create an Org chart that allows you to view each department individually. EG. Overall company Org chart Sales only Admin only. Has anyone done this?  Is it best done with Layers?

281
Emma D
4 years ago
Rajeev K
Rajeev K
posted in Product Questions
Saving Templates As Working Files

I saved a Template as a Renamed Working File. How do i get rid of the "Help Panel" on the right

10
Tate S
4 years ago
Luc V
Luc V
posted in Product Questions
Publish Password Protected Embedded does not work

I tried to embed a password protected chart but it does not work as desribed on this page. Once my protected link created when I go to embed I get this warning:

40
Eric R
4 years ago
bogdan
bogdan
posted in Product Questions
Landscape and portrait print

Hi is it possible to print multiple pages some in portrait mode some in landscape? is happen to print all of them in portrait and the landscape pages will look very small they are not filled/rotate on landscape as it should.   thank you

150
Flavia D
4 years ago
Anthony L101
Anthony L101
asked in Product Questions
Change Sticky Note to standard object in Lucidchart

How do I change sticky notes into normal objects? I can't remove the shadow or change the shape.   OR how do I use a function like import to sticky notes but into standard shapes instead of sticky notes?   -Anthony

823
Ashley C
4 years ago
Ville V
Ville V
posted in Product Questions
Tools to make stunning look and fool for drawings

I've been using Lucid Charts for years and I like the power it has for drawing and maintaining drawings as a team. In technical drawing mind mapping and business modeling it has been a great partner. The only thing that comes to mind from time to time is that if you want to make some diagrams or presentation that has cool graphics this is not the tool for that currently. But could it be?If LucidChart would have tools the set gradients shadows and other basic effects for the elements the tool would be close to perfect. For example similar tools like Apple's KeyNote has would make this tool a real killer.

80
Clara H
4 years ago
A
Andrew B104
asked in Product Questions
How to merge two accounts into one account

Unfortunately I have two accounts created at different times I'd like to merge the two accounts into oneIs that possible?

454
Melissa M101
4 years ago
Robyn A
Robyn A
asked in Product Questions
Can't find trash to restore Lucidchart document

I upgraded today as when I clicked on 'saved' (the clock) received a message I needed to upgrade to see those changes.  I deleted some documents this morning and accidentally deleted a file I need.  1) I don't see the trash icon mentioned in the other posts and 2) I see changes to other documents when I click on the clock but the deleted docs don't appear to be there.  I will revert to the individual version if upgrading doesn't allow me to see the deleted docs.  Thanks.  By the way LOVE LucidChart :-).  

350
Ashley C
4 years ago
Zara
Zara
asked in Product Questions
Copy paste Lucidspark

I'm trying to copy and paste in Lucid Spark. No matter what I try (CTRL C + CTRL V or right-click copy right-click paste) this has no affect. Same goes for where I'm copying from (screenshot tool SangIt within Lucid Spark etc.)When I do this it shows a popover instructing me to use the keyboard short cuts which don't work. The only way to what works is to upload saved images (quite a few clicks more) or "duplicate" content.

340
Ashley C
4 years ago
Constantinos N
Constantinos N
posted in Product Questions
Apply multiple conditional formatting rules to all shapes in one click

I have an org chart split across about a dozen pages. Within the first page I've created several dozen conditional formatting rules. The first page is fine.   For the subsequent pages I understand what I need to do: Go to conditional formatting and for each rule click "apply to all shapes" for each tab. However given the sheer number of rules and pages that's a lot of clicking. For a single page is there no way to have "apply all conditional formatting rules to all shapes" with a button?

110
Tate S
4 years ago
ishikawa.m
ishikawa.m
posted in Product Questions
Turning off shadows from the Shape Options does not work

I cannot turn the text and shape shadow off in the Shape Options.I can click the SHADOW button to turn it off but the shape doesn't change. Then I open the Shape Option again SHADOW is turned on. How do I remove the shadow?

90
Matthew F102
4 years ago
Jane B
Jane B
posted in Product Questions
Ungrouping

In an attempt to unclutter my chart I wanted to be able to Click on a Button and have only those particular items which were of the same color as the button appear. In the end not only did that not work but now I cannot move anything without moving unwanted items because they appear to be acting as a group. 

220
Emma D
4 years ago
Zoe H101
Zoe H101
asked in Product Questions
Where is the option to change the dpi of an export?

I'm trying to export some diagrams that will be included in a book I'm writing. The publisher requires them to be downloaded at 300dpi. I saw an online video about how to do this but the export box had options that I am not seeing. I have PDF/SVG etc but when I click on SVG there is no subsequent option to set the dpi to 300.

230
Clara H
4 years ago
Christopher K102
Christopher K102
posted in Product Questions
No Embed Option in Sharing Settings

This video says I can embed my document into a webpage. This embed tab does not exist for me. https://www.youtube.com/watch?v=qzQfu_kveYE&feature=emb_title   Is this an account setting that an admin needs to turn on for me?

80
Flavia D
4 years ago
Michael S103
Michael S103
asked in Product Questions
Quick Annotations/Free-hand mark-up

Its been 2 years since the request for the freehand tool and your acknowledgement of its popularity request - can you define a date when this will be available as the lack of said tool provides a significant limitation to the work I have started to do with the software

270
Emma D
4 years ago
Tom S101
Tom S101
asked in Product Questions
How to Add Templates to Team Template Gallery

We have 3 templates in a team folder yet only one of those shows up in the Team section of the Template Gallery. How can we get the others to show up?  See attached images.

110
Richard U
4 years ago
Martha K
Martha K
posted in Product Questions
Problem with the Website this afternoon?

Is there a problem with the website this afternoon? When I go to open a diagram the site just clocks and clocks. I am not having an issue getting into my other websites. Thank you.

50
Shanna H
4 years ago
Fadi S
Fadi S
posted in Product Questions
Layers feature when sharing diagram

Hello! How do you maintain the layers feature when viewing a diagram either through a published URL or a share link? Thanks!  

50
Eric R
4 years ago
Darcy L
Darcy L
posted in Product Questions
Inserting shapes

How do I insert a shape between two shapes already in my flowchart and have the lines automatically update to include the new shape in the flow?

20
Shanna H
4 years ago
Clarence B
Clarence B
posted in Product Questions
Selecting Google SSO account at login

I've recently switched which google account chrome is logged into and it no longer matches the account that is registered with LucidChart. Ideally I would switch the LucidChart account but that doesn't appear to be possible. Instead I'm trying to log in to LucidChart using the account it knows from the chrome browser that is itself logged into via a different account. When I click to login via Google SSO it doesn't let me choose which account to log in with. I'm really not sure if this is a Google issue or a LucidChart issue but I've been working the Google angle for days with zero success. This included disabling auto sign-in and save passwords clearing browsing cookies and caches etc. I'm hoping you might have a solution for this.

290
Clara H
4 years ago
john t
john t
posted in Admin Questions
purpose

purpose

00
Micah
4 years ago
Balt D
Balt D
posted in Product Questions
Filler Text

Hi I want to add filler text to my document. I'm not ready to fill it with my text yet so I just want to lay out how it will look with some filler text.

110
Ashley C
4 years ago
James W102
James W102
posted in Product Questions
Can powerpoint slides with embedded visio objects be edited ?

I have power point slides with embedded visio objects.  Is there anyway to double click and edit in place as with visio?

70
Abby S
4 years ago
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