Peer Support

I need to add spreadsheets to my Charts. But it says I need an enterprise account. I want this for just one person. Is there anything that I can do?

I want to move two (or more) shapes or boxes together.  How can I do that??

Добрый день! Подскажите пожалуйста что делать если перестал работать Use markup

Hello I have started to use your free version to see if it is the right app for my work. It seems that it meets my requirements so I will move to the paid version. Unfortunately today the "canvas view controls" completely have disappeared from the canvas at Lucidspark. I was trying to find the button to turn it on but it seems there is nothing like that in the menu. So now the whole canvas is without the view controller which is quite a useful button. So could I kindly ask you what is wrong or is this device only part of the paid version? Thank you. Best Michal   

Hi I am fairly new to Lucid but have extensive 10 years + experience with draw.io. Let me make some observations:   1. Allow the user to select part of a diagram and then print should be able to determine you have selected part of the diagram and print just that rather than have to crop 2. Improve your shapes !! This is one of the worst aspects if I search for something I should find what I am looking for. If you need inspiration then go to draw.io 3. Large text boxes far bigger than the size of the text - causes massive issues when it comes to selecting objects within objects. Incredibly frustrating 4. Dont allow the Standard shapes to be closed I mean why would anybody even do that ? 5. Large diagrams draw.io copes with large diagrams seemlessly unfortunatley lucid does not I can't share the diagram due to privacy however it is true to say lucid is not performant

I watched the recommended video on how to share shapes but I don't have My Flowchart Shapes checkbox in my list of libraries...I'm trying to share my shapes. Is this an upgrade feature?

Some people have shared some documents/diagrams with me but they don't show up in Lucid chart. I logged in with my org email address like everyone else but while others do see the document being shared it won't show up for me. I do see notifications that the document has been shared with me but when i click on link nothing opens up. Can you help?

I am having the same issue. I cannot flip a mirror image of a line. And the rotate feature that was suggested does not work. Flipping a line is a great feature but currently this is unavailable. 

When I create a link to a web page > go to presentation mode > click the link to go the the web page > the chart drops out of presentation mode > defaults back to build mode.  This is frustrating.  Is there a fix or something I am doing wrong.  I can't use your tool if I have to go back to presentation mode > and zoom in again to hit the next link in my presentation.  

I am looking to draw a quarter circle and haven't found an easy way of doing so. Any tips? Thank you

Hey there  I love the app. However when I want to edit my chart on my phone the sticky notes do not show up.  As my chart is mainly viewed on phones and the notes have important information in them I would like to figure out a way to make them visible on phones.  Thank you!

Would like to be able to generate a report on process step and process data (process time wait time type of waste etc.).  Would also like to be ab le to search and report out on any properties the business is interested in (e.g. Tell me every process step with wait times?  Could you pull every process step that has transportation waste? etc.).

I am using Lucidchart on an M1 pro MacBook using Safari 15.3. I will be working on a network diagram when a portion of the diagram will disappear. The shapes are still there if you click in the right spot if will display the box around them so you could move or adjust size but you can't see them. If I close the document and reopen I can see the missing portion of the diagram again. Has anyone else seen this? Jim

Hi all there has been a change to our keyboard shortcuts in Lucidspark. Ctrl + D (or Cmd + D for Macs) will now duplicate an object instead of downloading the document. To download the new experience will be Ctrl + Shift + D (or Cmd + Shift + D for Macs). Try it out and let us know if you have any questions! 

I'd like to be able to assign a JIRA ticket to an element on a Lucidchart diagram. The issue linking (via web URL) isn't enough. In a diagram I'd like to see "real time" JIRA ticket elements such as the ticket number title and status. This would be similar to how one can embed a ticket (or tickets) into a Confluence page using the "Insert JIRA Issue/Filter" function. This concept would allow me the ability to see a wireframe in Lucidchart and all of its associated tickets (example: global header area is associated with "JIRA-283" with title "Global Header" and status "In Progress") in one glance. 

I have set up a new user on my account the invitation/introduction email never arrived and each time I send a password reset it takes more than 24 hours to arrive by which time the email link is invalid. Stuck in this ridiculous situation. I can confirm their is no problem with our email gateway the emails are simply arriving late.

Hello there I'm trying to create a large network diagram that shows or hides certain elements depending on the zoom level. The only solution I have found so far is to use hotspots and actions to toggle between layers manually by clicking on corresponding shapes. To test this I have implemented two layers to switch between; one showing more detail (like redundancies) and one giving a more extensive overview. It works fine but I'd like to improve upon this by automating the layer selection. What I'm looking for is a way to create a conditional formatting rule (or some other gizmo) that takes the current zoom level as input and adjusts the layer visibility accordingly. Is that possible in lucidchart? Thank you!

If I am in G-Drive and create a LucidChart file (e.g. hit New > More > LucidChart) the file is saved to G-Drive > My Drive > LucidChart. However if I create a LucidChart file from the LucidChart app (e.g. hit New > LucidChart > Blank Document) the file is saved to My Documents. At this point how to I save this file back to G-Drive > My Drive > LucidChart? Do I need to go into G-Drive and recreate the file?

When a LucidChart is exported to Visio and opened in Visio Online the shapes cannot be swapped with other Visio shapes and any radiused corners do not scale properly. I also find the shapes cannot be copied and reused within Visio (they do not transfer to clipboard as expected). Are these known limitation that will be addressed as the export beta is updated? Unfortunately to work with LucidChart we are required to export to Visio to maintain compatibility with older charts.Exporting from Visio to Lucid runs into similar limitations.

I'm trying to determine if Lucid has a way of accommodating something I'm envisioning. If I have a number of shapes on a diagram each with shape data (either externally linked or added directly to the shape).  Is there a way to have a table or panel that shows the shape data attributes of the SELECTED shape? I'm looking to use this specifically in a published "web" view of a diagram where a viewer could click around the diagram to get details of a given shape as a means of a drill-down.  

Background graph style turned solid and can't undo when I select no fill and to show graph lines.

Hi unfortunately I can't edit my chart anymore and I don't now why. Could you please help me with this issue? Best Maxi

Why are locked shapes/objects selectable in Lucidchart?Keeping the left mouse button pressed and dragging a selection box around the objects I want to group together works well but if that selection box happens to slightly go over a locked object once I group the locked object gets grouped along with non-locked ones. Now none of the newly grouped objects move due to that one locked object.I am adamant I am not the only one struggling with this nonsensical app behavior. I don't want to compare Lucidchart to Adobe Photoshop and Illustrator because they are clearly not at all the same products and their purposes are very different yet I'm compelled to do so. In these apps locked objects cannot be moved or selected.  In Lucidchart how about making them unselectable and if you wanted to unlock one such object you just right-click on it - without it becoming selected - and remove the checkmark next to "Lock" in the "Lock/Unlock" menu?"But what if you have a lot of locked objects and you want

I'm leaving my job and need to send my files to my replacement's account not "share" but transfer.

We tried to link a Google sheet but the original formatting is removed when viewing in LucidChart. Is there a way to retain the Google sheet formatting?