Hi @sarah k thanks for posting in the community I'm happy to help! It sounds like you may have Conditional Formatting applied to your document. Could you please try clicking the magic wand to check if there are rules applied? I have attached a screenshot example of what the formatting rule may look like. 


For more information I recommend taking a look at our Conditional Formatting article from the Help Center. 

If this step doesn't help resolve the issue could you please submit a support ticket with a screenshot and additional information so that our team can take a closer look? 

I hope this helps. Please feel free to let us know if you have any questions!