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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6327 Topics
Admin2 T
Admin2 T
asked in Product Questions
Setting to disable selection mode/tool in Lucidchart

¿Is it possible to 'turn-off' the default selection mode? I'm having serious trouble with it.    Let me explain: - You need to select a group of objects.  - You go and do it with your mouse creating a selection area with the pointer.  - As a result you end up selecting other objects that were not included in your selection area.  - Then you have to spend lots of time 'deselecting' the objects that does not apply to your original idea.    ¿What can we do as users to prevent such an annoying situation?   Hope you can help. Thanks in advance. 

1275
Emma D
Troy B102
Troy B102
posted in Product Questions
Lucichart Hide Length not working anymore

I have existing documents with wall objects. Some of these I had the measurement hidden using option wall options -. Hide Length. The documents are showing all the measurements and even after re-setting the hide length still are shown. It looks like a bug as the measurements flash off and on occasionally but are mostly on.  

30
Emma D
Charles R
Charles R
posted in Product Questions
Powerpoint

I am trying to import slides from powerpoint and i thought i added the add-in but i am at a loss

210
Abigail M
DAN.SALZMAN
DAN.SALZMAN
asked in Product Questions
Image cropping in Org Chart in Lucidchart

I am using the Org Chart to automate a hierarchy with images. The images are not all square and the ones that are vertical are getting cropped. How do I fit the entire image? When I select the shape and then select Fill Color > More > Image > Scale to FitThe place image is not changed an icon is added to the shape and Scaled to fit in the center of the shape. Now I have my original cropped image and an icon in the middle of the shape.

674
Flavia D
Erick
Erick
posted in Product Questions
Sigo sin poder trabajar con Lucid Chart

Es urgente no he podido avanzar en mis proyectos ya tengo 3 días detenido No puedo acceder a mis documentos ni puedo crear documentos nuevos me sigue apareciendo la pantalla negra con el error:  "Se produjo un error al cargar tu documento. Te pedimos disculpas por cualquier inconveniente. Inténtelo de nuevo más tarde y comunícate con soporte técnico si el problema continúa."

90
Flavia D
Fraser H
Fraser H
posted in Product Questions
Smart Containers - Data Mapping - Text Colour

I am using smart containers with google sheets as the datasource. I would like to map one column of data to be used purely as reference data to drive conditional formatting. I don't want this mapping data to be visible. I thought I could use white colour text as a way of hiding it. I can't seem to get this to work. Any suggestions?

40
Nico S
csssl
csssl
posted in Product Questions
How do I create a "left turn or straight" type shape?

How do I create this shape without connecting other shapes together? Using the curved line bends in undesirable ways. I can get is like this when connecting shapes together but it doesn't stay intact when I disconnect them.  

00
Leianne C
EllenGrace H
EllenGrace H
asked in Product Questions
Anonymous Guests in Lucidspark

In my account it seems I can assign colors to collaborators. At the same time in the anonymous guest help page it says "Note: Lucidspark does not track which Anonymous Guest made which changes in a Lucidspark board.  "  Does this mean that whichever animal name the guest is assigned will not be associated with their actions or does this mean I can't assign color or other identifiers to the anonymous guest?

240
Cydney E
Nick R101
Nick R101
asked in Product Questions
Scale floor plan in Lucidchart

I imported a floorplan from Visio but all the dimensions (which only seem to be visible by holding the mouse button down over an object which is irritating in itself) are shown as centimetres on a printed page not as the scaled size they were in Visio. Help answers say click te £gear icon" in the bottom left of canvas and choose a scale but there is no such gear icon anywhere on my page.   How do I scale? Without scaling the product is virtually useless for floor plans as you have to work out a scale factor and manually work out each shape then add text to tell you the size (and altyer it any time you change a shape size).

250
Abigail M
ingvar.gudjonsson
ingvar.gudjonsson
posted in Product Questions
Can I control updates to embedded pages?

I create business process diagrams online and then embed them into Sharepoint (SP) pages.When I make changes to drawings these are reflected immediately in SP.Is it possible to update drawings without changes showing up immediately in SP? Can I somehow toggle on/off this update process to SP i.e. only update when I have finished all modifications and have a new version to publish?

00
Leianne C
Steven101
Steven101
asked in Product Questions
How can I draw an arrow without using a line?

I'd like to draw just an arrow on the border of a circle without using a line to indicate it's a loop. Is that possible?

991
Eric R
Steven101
Steven101
asked in Product Questions
Place text on a shape but I don't want it automatically connected

Hi I have a rectangle with 2 vertical lines connected below it. When I place text over the rectangle the text gets connected to the lines. Is it possible to disable auto-connect?

253
Kelsey Gaag
Danilo B
Danilo B
posted in Product Questions
Exported PNG not showing original color

Hi So I exported a diagram as a transparent PNG and the result is in grey color instead of the original black I used in the app: This wasn't happening before:

30
Leianne C
Stuart S
Stuart S
posted in Product Questions
Stuart Shillito

Can family tree flow charts be linked to further sections of the tree?

10
Abigail M
Lígia V
Lígia V
posted in Product Questions
I nedd help

I braziliam and I paying tree values I need to continue with my simple documents I`m a student and I wanna pay only the necessary...how?

10
Sami H
Carlos D
Carlos D
posted in Product Questions
can I use one graph inside another?

Here is what I want to do and not sure is supported in Lucidchart: I would like to draw a graph Graph1. in another graph Graph2 I would have an instance of the Graph1 When updating Graph1 the changes will be visible in Graph2 as well   Is there a way to do this?

10
Carlos D
jcody
jcody
posted in Product Questions
Action Link to google document

Hi I am interested in linking a google doc (presentation in this case) and tried the lightening bolt symbol; the documents link does not appear to the left of the web link like shown in the related word document post. Any reason why this is missing or does it appear only for MS Office docs? Thanks JC

10
Ashley C
Steve B101
Steve B101
posted in Product Questions
family tree

I can't find a family tree template. Do you have one? Thanks.

110
Som S
Veronique K
Veronique K
posted in Product Questions
box position to move along when changing size of swim lanes vertically or horizontally

I am trying to find a function to have horizontal swim lanes and vertical separator that I could move and the boxes would also move along either with me increasing the swim lanes size or the vertical separation.currently I can only move the vertical separator but the boxes remain in the same position so end to be in the wrong columnhope I am clear enough

110
Shanna H
Guillaume L
Guillaume L
posted in Product Questions
Excessive white spacing when embedding into an HTML page.

When embedding the image in an html page I get excessive white space at the top and bottom. I used the embedded code from the share option. See attached image:  

30
Clara H
Herman H
Herman H
posted in Product Questions
Customizing the table/grid

Can I change the color of certain rows or single cells?

380
Eric R
Kiran B
Kiran B
posted in Product Questions
Lost saved work online

Hi All I have been a Lucidchart user for almost 5 years. I have noticed some of users losing there work time-to-time in this blog but never have encountered this myself...until now. I had gone through most of the similar posts of Lucichart users losing work and I see the standard official post being shared by Lucidchart employees but have not seen any acknowledgements if the recovery issue resulted in a success. I literally lost 2 days of solid work and missed out on my deadline.  Just wondering the communities thoughts on this lost/missing/recovery issue. Thank you.

90
Leianne C
Michael B105
Michael B105
posted in Product Questions
ERD diagrams arrange hierarchical removes field level relationships

I have imported database objects and have manually created relationships between tables where we dont retain PK/FK constraints in the DB since it is a warehouse that is loaded frequently. the relationships are based on our knowledge of the data. I connected all lines to fields in tables with the end of the line (connector) turning red If I move around the table it retains the relationship at the filed level but if I select the Arrange menu and arrange hierarchically then it breaks the field level relationships. I have tables with mutliple FKs so lines running to a table do me no good. I need to be able to retain the field level relationships while using arrange. Please help!

40
Abigail M
Rich L102
Rich L102
asked in Product Questions
drag-and-drop drawing converter for drawings in PowerPoint slides to convert them into Lucidchart drawings

I cannot believe I am the first person to ask for this.   It is a frequent need to convert rough PowerPoint flowchart drawings into LucidChart to get them into a collaborative format outside of Microsoft.    I don't always have Visio or other tools installed in client computers and I need to go directly from a PPT file to LucidChart.   PPT graphics can be saved in a variety of graphical formats so why don't you have a drag-and-drop converter for PPT graphics to LucidChart?  At a minimum I need to get the shapes and the text inside.  If the arrows between shapes are not always connected -- as Frequently happens in older PPT files -- that is OKAY.    Just get the shapes converted to their closest FLOWCHART equivalent and extract and include the text that is inside or co-located within the canvas boundaries of the shape.   Why isn't this already done?   Perhaps it is but your Help Search engine didn't find a link to the

503
Amelia W
Madhumithaa V
Madhumithaa V
asked in Product Questions
Missing 'Share' function in embed Lucidchart document

Per article link upon clicking 'Share' option to embed LucidChart document to a webpage - Publish/Embed options are missing. How and where do I enable this in order to get the embedding to work?

756
Clara H
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