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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5984 Topics
Celine S
Celine S
posted in Product Questions
When exporting a diagram to PDF how do I edit the Subject and Keywords attribute found under the Description tab of the resulting PDF file?

When exporting a diagram to PDF how do I edit the Subject and Keywords attribute found under the Description tab of the resulting PDF file (accessible from File > Properties...)?

21
Emma D
3 years ago
TED
TED
posted in Product Questions
Question about team account.

Thanks for your sincere answer to my last question. I completely understand the benefit of a team account.  But I still have another question. If I purchase a team account so if I get 3GB(1GB/user) then I have to change my account to use more storage? I mean can one account use the whole 3GB storage? or each user can use 1GB storage? It is important to me because I just want to summarize my document to only one account. Again thanks for your answer. 

41
Emma D
3 years ago
Michal S
Michal S
posted in Product Questions
Editing inline formula

When using the inline syntax for the formula: {{= formula }} once the two trailing curly braces are typed the formula runs and you start to see the value. This is very problematic since usually initially your formula ends with the error cause the user gets no help with formula syntax whatsoever while editing and once you typed }} you see no possibility to re-edit the formula if it's causing the error or if you would simply like to change its logic. Can someone suggest how can one edit once entered inline formula?

51
Tate S
3 years ago
alex
alex
asked in Product Questions
Transparent borders on all shapes in Lucidchart

Hello   Encountering the situation whereby every new shape I drag across on to the blank canvas is transparent....First time I have seen this occur. Appreciate some help. Thanks Alex

643
Ashley C
3 years ago
Veisley
Veisley
posted in Product Questions
How to see my total work time for one document?

I want to see how much time I spend on the document. 

11
Emma D
3 years ago
821465
821465
posted in Product Questions
How do you change the background?

Hey The screenshot was from 2015 and as I assume the website look has changed over the years and I'm unable to locate the page settings icon to change my background. I'm working on a timeline if that's any crucial info

31
Emma D
3 years ago
Hegedus, D
Hegedus, D
posted in Product Questions
Not saving modified text settings for new custom shape

I'm trying to create a custom shape that uses a bigger font color and alignment than my default settings for the document.  Here's what I'm doing but it's not working. 1) My document text defaults are size 7 black text and center alignment. 2) I drag a standard Process shape from the Flowchart template on to my canvas.  It's created with the default text settings as expected. 3) I modify that shape to be size 12 bold blue text and left alignment. 4) I drag that modified shape into a custom library to create my new custom shape and give it a name 5) I change my default text settings back to size 7 black text and center alignment 6) I then try dragging my new custom shape (with the modified settings) from my custom library onto the canvas.  Even though it shows the shape with the modified text settings when I drag it when I drop it onto the canvas the settings revert back to the document default. What am I doing wrong?  Is it not possible to save modified text setting

31
Emma D
3 years ago
Amber E
Amber E
asked in Product Questions
How many collaborators allowed in the free version of Lucidspark?

Is there a limit to the number of collaborators on a free account? If so what if other users are registered on free accounts will they be able to access my whiteboard and if so is there a limit of how many people can access and collaborate on my board?

2701
Micah
3 years ago
Wun W
Wun W
posted in Product Questions
Add URL on a photo/ box through Ipad APP

May I ask how to Add URL on a photo/ box through Ipad APP? I cannot find the button or shortcut to do so on the APP

01
Eric R
3 years ago
Lara B
Lara B
asked in Product Questions
Can you hide people on your org chart

If I want a specific person not to show up on the org chart is there a way of 'hiding' them and not affecting the structure of the chart.   Thanks

391
Eric R
3 years ago
Eddy Q101
Eddy Q101
posted in Product Questions
No logro obtener una cuenta de estudiante a pesar de serlo

Soy estudiante universitario y ya he avanzado con algunos mapas algo pequeños en Lucidchart sin problemas pero ahora que necesito avanzar con uno más grande me doy cuenta que tiene limitaciones al buscar soluciones sobre esto me di con la sorpresa que puedo solicitar una cuenta educativa pero al revisar noto que no me aparece esta opción. Quisiera saber cómo es que podría solucionar este problema y obtener una cuenta para estudiantes. Gracias por su atención.

63
Emma D
3 years ago
Suresh M
Suresh M
posted in Product Questions
publishing mindmap with collapse/expand options on a webpage/wiki etc.

It is great that for mind map templates the collapse/expand work automatically while editing in the lucid app on browser. I couldn't find any way where I can publish it for my viewers.  Viewers also have an option to collpase/expand any given branch so that they can focus on one part of the map while browsing the map. Is it currently possible?  It would be great if we can have such an option soon.   thanks -suresh

121
Abby S
3 years ago
Sam Harris
Sam Harris
asked in Admin Questions
Cannot add users

I upgraded to a 3-person plan and have attempted at least a dozen times to add two more users to my account. I have read every support article and followed the steps.  I see three different ways to do it and all three result in a message popping up saying they were successfully added but they never show up anywhere and the new users can't see my charts unless I explicitly share them and one can't even edit.  Both are receiving notifications they need to upgrade to a paid account. 

671
Clara H
3 years ago
Carolyn W
Carolyn W
posted in Product Questions
I am seeing ' there is a problem loading your documents - please check later or contact support'

Hi    I have been trying to access my documents and another team member has also been trying for more than 2 days - we are getting the 'there is a problem loading your documents please check later' but this has not changed for the past 2 days.    Please assist. 

42
Shanna H
3 years ago
Anthony.Pennette
Anthony.Pennette
posted in Product Questions
Layers always show when sharing diagram

Hi My issue is that I have many layers added to a flowchart document. When I share it all of the layers are shown automatically when the user opens the document and this distorts the document view for them. Is there a way to share the flowchart document with the layers hidden so the users can reveal the layers as they read through the document? ~Anthony

21
Emma D
3 years ago
Jenni C
Jenni C
asked in Product Questions
Format date on timeline interval

Is there a way to change the font size appearance or any other standard formatting of the date label on a timeline interval? I'd like the option to hide the date or at least make it smaller or create a space between the interval text and the date. Is there a way to do this other than creating a text block and layering on top? 

313
Ashley C
3 years ago
John B103
John B103
asked in Product Questions
Resizing pictures in org chart

Some of the 177 pictures that I entered into the org need to be moved within the circle. I want to see if that is possible.

71
Shanna H
3 years ago
Nancy F
Nancy F
asked in Product Questions
Combine two Lucidchart documents

I have two Lucidchart documents each of which has two pages. I want to combine them into a single 4-page file but don't see any way to move the pages from one of the documents into the other. Does anyone know if this is possible and if so how to do it?

1348
Gaurang
3 years ago
Carlos S
Carlos S
posted in Product Questions
Over Qouta

I have a the indication I have use all my free quota and I'm over by 14% I deleted most of my documents and if I add the size of all my documents I have roughly 10MB of space in use but I still have the issue of been over quota I thought that it may be the trash that need to be empty so according with your info it will take about 7 days for the trash to automatically delete the files it has been a couple of months since I deleted the docs and I'm still over over quota. Can you help to understand why I'm over quota?.                    //Carlos.

41
Ashley C
3 years ago
Hardeep S
Hardeep S
posted in Product Questions
Salesforce Integration for data model import

Hi How do I connect Lucidchart to Salesforce Non-Prod (Sandbox) environment to import data model? By default it is connecting to the production instance. Access to production is always restricted for these sort of tasks. Thanks Hardeep  

1710
Adam Y
3 years ago
Adrian U
Adrian U
posted in Product Questions
Account Consolidation

Hi there  I have three personal accounts with you one with my own email and two with two previous company emails. I';d like to consolidate them into one account and also make sure that my subscription is allocated to my personal email.  Many thanks Adrian

43
Micah
3 years ago
William M101
William M101
posted in Product Questions
Amending wall thickness

Can you please add the function of amending the thickness of a wall segment?   Cheers   W

31
Nico S
3 years ago
William M101
William M101
posted in Product Questions
Export with Grid showing

Can you please add the function of printing or exporting with the background Grid showing. This would be incredibly helpful.  Cheers

21
Emma D
3 years ago
Karthick J
Karthick J
posted in Product Questions
Lucid Chart integration with confluence issue

We have upgraded the Confluence version to 7.4.6 ( Datacenter setup). Post that we lost connectivity to LucidChart. While inserting a lucid chart image we are getting a below error. Error : Please adjust firewall : Lucidchart Plugin https://lucid.app is unreachable from your confluence server host.

111
Eric R
3 years ago
Brock A
Brock A
posted in Product Questions
Pages are not centered in presentation mode

The pages in my project are all one custom size... When i go into presenter mode they are not centered and rather just around to different areas of my screen. Please help! 

61
Emma D
3 years ago
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