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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5972 Topics
Sam Harris
Sam Harris
asked in Admin Questions
Cannot add users

I upgraded to a 3-person plan and have attempted at least a dozen times to add two more users to my account. I have read every support article and followed the steps.  I see three different ways to do it and all three result in a message popping up saying they were successfully added but they never show up anywhere and the new users can't see my charts unless I explicitly share them and one can't even edit.  Both are receiving notifications they need to upgrade to a paid account. 

671
Clara H
3 years ago
Carolyn W
Carolyn W
posted in Product Questions
I am seeing ' there is a problem loading your documents - please check later or contact support'

Hi    I have been trying to access my documents and another team member has also been trying for more than 2 days - we are getting the 'there is a problem loading your documents please check later' but this has not changed for the past 2 days.    Please assist. 

42
Shanna H
3 years ago
Anthony.Pennette
Anthony.Pennette
posted in Product Questions
Layers always show when sharing diagram

Hi My issue is that I have many layers added to a flowchart document. When I share it all of the layers are shown automatically when the user opens the document and this distorts the document view for them. Is there a way to share the flowchart document with the layers hidden so the users can reveal the layers as they read through the document? ~Anthony

21
Emma D
3 years ago
Jenni C
Jenni C
asked in Product Questions
Format date on timeline interval

Is there a way to change the font size appearance or any other standard formatting of the date label on a timeline interval? I'd like the option to hide the date or at least make it smaller or create a space between the interval text and the date. Is there a way to do this other than creating a text block and layering on top? 

313
Ashley C
3 years ago
John B103
John B103
asked in Product Questions
Resizing pictures in org chart

Some of the 177 pictures that I entered into the org need to be moved within the circle. I want to see if that is possible.

71
Shanna H
3 years ago
Nancy F
Nancy F
asked in Product Questions
Combine two Lucidchart documents

I have two Lucidchart documents each of which has two pages. I want to combine them into a single 4-page file but don't see any way to move the pages from one of the documents into the other. Does anyone know if this is possible and if so how to do it?

1338
Gaurang
3 years ago
Carlos S
Carlos S
posted in Product Questions
Over Qouta

I have a the indication I have use all my free quota and I'm over by 14% I deleted most of my documents and if I add the size of all my documents I have roughly 10MB of space in use but I still have the issue of been over quota I thought that it may be the trash that need to be empty so according with your info it will take about 7 days for the trash to automatically delete the files it has been a couple of months since I deleted the docs and I'm still over over quota. Can you help to understand why I'm over quota?.                    //Carlos.

41
Ashley C
3 years ago
Hardeep S
Hardeep S
posted in Product Questions
Salesforce Integration for data model import

Hi How do I connect Lucidchart to Salesforce Non-Prod (Sandbox) environment to import data model? By default it is connecting to the production instance. Access to production is always restricted for these sort of tasks. Thanks Hardeep  

1710
Adam Y
3 years ago
Adrian U
Adrian U
posted in Product Questions
Account Consolidation

Hi there  I have three personal accounts with you one with my own email and two with two previous company emails. I';d like to consolidate them into one account and also make sure that my subscription is allocated to my personal email.  Many thanks Adrian

43
Micah
3 years ago
William M101
William M101
posted in Product Questions
Amending wall thickness

Can you please add the function of amending the thickness of a wall segment?   Cheers   W

31
Nico S
3 years ago
William M101
William M101
posted in Product Questions
Export with Grid showing

Can you please add the function of printing or exporting with the background Grid showing. This would be incredibly helpful.  Cheers

21
Emma D
3 years ago
Karthick J
Karthick J
posted in Product Questions
Lucid Chart integration with confluence issue

We have upgraded the Confluence version to 7.4.6 ( Datacenter setup). Post that we lost connectivity to LucidChart. While inserting a lucid chart image we are getting a below error. Error : Please adjust firewall : Lucidchart Plugin https://lucid.app is unreachable from your confluence server host.

111
Eric R
3 years ago
Brock A
Brock A
posted in Product Questions
Pages are not centered in presentation mode

The pages in my project are all one custom size... When i go into presenter mode they are not centered and rather just around to different areas of my screen. Please help! 

61
Emma D
3 years ago
Paul G102
Paul G102
asked in Product Questions
Data Warehouse process diagram in Lucidchart

Hi We have a data warehouse that gets its data from a variety of sources Website google analytics Airtable zendesk and ecommerce (wooCommerce) For some of the data we use Stich data We have ER diagrams already done What would be the best type of diagram for an overview of the process or data pipelines. I only want to create an overview for this such as the DB with the connection routes from websites ecommerce sites Airtable ect I ask as its not really a flow diagram well at least I dont think that is the correct diagram Any ideas for a template? Many thanks in advance

291
Shanna H
3 years ago
Etienne S
Etienne S
posted in Product Questions
SVG from Inkscape

Hi there I've juste edited a form in Inkscape... when trying to import ever from the import method or the insert method my SVG form is either cropped or modified. Is there a special SVG format to use when exporting from Inkscape ? Thanks a lot   Etienne

31
Tate S
3 years ago
Dan T
Dan T
posted in Product Questions
Is it possible to keep the same font when adding rows in an entity shape

When I add rows in an entity shape the font is different than those existing rows which doesn't look good. I have to change new rows one by one. Is there a way to make new row the same font as the existing one above or below it? Also any way to select multiple rows to change appearance together? It's time-consuming to change one row at a time.

11
Tate S
3 years ago
Jacob
Jacob
asked in Product Questions
Change color of math equations?

Is there a way to change the color of the math from the equations library?

602
pashootan
3 years ago
Cecile S
Cecile S
asked in Product Questions
Exporting shapes from Lucidchart for editing in other tool

Hi am I correct in understanding that LucidChart does not allow the export of shapes in other software for editing and only exports a whole diagramme as read-only? I'd like to export an org chart in ppt doc or xls. It's pretty limiting.

201
Emma D
3 years ago
Nathan N
Nathan N
asked in Product Questions
Move a Lucidchart document to a shared folder in Lucid

I cannot move a document to a shared Lucid folder.  How do I do this?

3926
Emma D
3 years ago
Lee M101
Lee M101
posted in Product Questions
Sharing a document

When I share a document with a specific employee how can I be sure they only have access to that document? The information on sharing states "Note: When you share a folder with collaborators you will give them access to every document within that folder." I shared a document with one employee and a second document with another employee. I want to ensure those employees only see the document which I specifically shared with them

22
Lee M101
3 years ago
Ali H
Ali H
posted in Product Questions
Diagram Changes Propagate Through MS Sharepoint?

Hi I have been using Lucid Charts to create my network diagrams. I then save my diagrams in various SharePoint locations. Is it possible for me to update a Lucidchart diagram then all the SharePoint places where I have the diagram saved automatically update with the changes I made to the original diagram? Is this possible?

11
Clara H
3 years ago
Christian P
Christian P
asked in Product Questions
How to disable auto arrange with site maps in Lucidchart

Hi Is there a way to disable the auto arrange feature with Site Maps as it changes my layouts and connection points everything I move an item around or add an item. I need my specific layouts untouched. Very frustrating to work with. Thanks

322
Anthony B104
3 years ago
Jon L102
Jon L102
posted in Product Questions
Are icons licensed for reproduction/print?

I bought a lucid chart license so I could make diagrams for a book. I've used some of the built in icons such as those for AWS in some of my diagrams but my publisher is concerned over the potential licensing issues. I would expect that such things would be negotiated by lucid chart before being offered in a paid product but I need to hear it from the horse's mouth. Can lucid chart confirm?

161
Eric R
3 years ago
Jovic B
Jovic B
posted in Product Questions
Does LucidChart support input box or dropdown list to easily set conditional formatting?

Hi  Does LucidChart support input box or dropdown list to easily set conditional formatting? My intention is to make the conditional formatting function visible similar to how we make and use interactive buttons. I would like to key in a text value or choose a text value from a dropdown list and then display the output on a shape or display all shapes/objects that satisfy the condition. Thank you.

762
Jovic B
3 years ago
Michael K102
Michael K102
asked in Product Questions
Match size of all shapes on my canvas in Lucidchart

I have a chart with 75 shapes.  There are 3 different sizes.  I would like to select multiple sizes and size them  the same. I have tried the "shape options" tool box to match shape sizes manually.  It doesn't work right.  And even displays a size change w/o there being a visual change in the shape. I have also tried Arrange>Match Shape - again - no changes to my shapes.  My shapes are "unlocked" - not even sure what that means.  Is it related to the shape I am using? It looks like a plain rectangle to me. 

3286
Michael L106
3 years ago
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