Peer Support

El Centro de Ayuda de Lucid ahora tiene una sección dedicada completamente a la información sobre facturación. Ya sea que necesites ayuda para acceder a tu factura administrar tu plan o comunicarte con el equipo de soporte podemos ayudarte. Sigue leyendo para conocer más recursos.💁‍♀️ Empezar ahora¿Buscas información general sobre las prácticas de facturación de Lucid? Echa un vistazo a nuestro artículo Descripción general de tu plan y facturación que proporciona información básica sobre la facturación de Lucid y artículos que pueden ayudarte con inquietudes más específicas.🗞 Administra tu plan¿Necesitas ayuda con tu su

A Central de suporte do Lucidchart agora tem uma seção dedicada inteiramente a informações sobre contas. Se você precisar de ajuda para acessar sua fatura gerenciar seu plano ou entrar em contato com o suporte temos o que você precisa! Continue lendo para obter mais recursos.   💁‍♀️ Iniciar Procurando informações gerais sobre as práticas de cobrança da Lucid? Confira nosso artigo Visão geral sobre plano e cobrança. Nele você encontra o básico sobre o faturamento da Lucid além de links para artigos que podem ajudar com necessidades mais específicas.   🗞 Gere

I have an existing org chart mapped out in Lucid - now I want to add some of the shapes to a new layer and create a button. But when I click on the shape to "move to layer" it is greyed out - what could be causing this?

Unable to keep the slides always visible while building my presentation slides

My first time exploring this software.  I created a flow chart and when I went to open it today I can see it in the little window but when I open it it is blank.  It's like it's not there.  What am I doing wrong?  I want to get back into it to do some edits

For years I've used interests tasks and job names to set up intuitive file folders trees in Windows.  I use YYMMDD prefixes on my Lucid docs but being able to set up folder trees like in Windows would be good.  How do I do it? Your article suggesting YYMMDD plus alpha misses the point for me. Can I set up Windows-type file folders in Lucid or how do I save them in Windows GDrive OneDrive etc so they open up automatically in Lucid chart?  

I have defined a Conditional Formatting rule for a display of some Azure Subnet objects which uses the addressSpace.addressPrefixes attribute.  This attribute is an array of strings holding the VNet addresses e.g.: addressSpace:  addressPrefixes:     - "10.0.0.0/8"    - "172.16.1.0/24" I then access this attribute for the Custom Hover Text thus: =CONCATENATE('Space:' @"addressSpace"."addressPrefixes"[1]) In the above example this correctly results in hover text of "Space: 10.0.0.0/8" (also showing that your arrays are indexed from 1) HOWEVER if the addressPrefixes array holds only one item I instead get "#ERROR".  It appears that the processing is unable to handle indexing an attribute with a single-valued array and in all cases where this array has only one value I get the error.  Others with multiple values resolve correctly.  Changing the index to [0] does not work.

Hi  I am currently in a situation where an owner of a folder has left the company and some files and older are orphans! As an admin I was wondering if there is a way for me to find/access them and share them with the new owners.  Any help or suggestions will be highly appreciated.    Many thanks Vishal Shah

Looking for tutorial on how to create an easy genogram for a school project.

I am trying to import my draw.io charts into Lucidchart. I tried a simple example but the resulting chart in Lucid does not have the edge labels. In Draw IO:I exported the file as an XML in Draw.io. And imported through Lucidchart by selecting Import Draw.io file option.Happy to share the XML file over email. But here it is: <?xml version="1.0" encoding="UTF-8"?> <mxfile host="app.diagrams.net" modified="2021-07-20T23:56:19.605Z" agent="5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML like Gecko) Chrome/91.0.4472.164 Safari/537.36" etag="Jc4X7KfIOD_FY74PYxQZ" version="14.8.2"> <diagramid="lyna7KCBsA6kekZuYKXq"name="Page 1"> <mxGraphModeldx="576"dy="712"

Is it possible to setup Lucid in a way that the drawings/files will be stored Only on my local storage and no files will be stored on Lucid standard/cloud store?

I'm trying to figure out how I can save a flowchart and open it for future revision. I can see the document saved in the left portion of the screen under "My Documents" and when I hover my mouse over the file icon it shows the exact flowchart I was working on but when I open the file by: 1. double clicking 2. right click -> open  Both still leads me to a blank graph screen and my flowchart I was working on is not populating. I've realized I can share the link to this flowchart and can be opened for revision but is there not a feature in Lucidchart where I can save and open for future editing without having to click on the share link? Or am I just missing something so obvious... Thanks.

Dear Colleagues I've successfully created custom shapes with properties/meta-data being sourced from a data-source in Lucid applying the data-set to the the shape group and using the underlying entities pointing to the PARENT.propertyname However I wish to extend a Lucid BPMN object. I created the additional graphical objects the group and applied the meta-data to the group. The individual properties did update. However to access the default Activity marker and Task type one must first edit the group to then set the layout. Is there a means to set activity marker & task type via data-source properties? can one add to the BPMN symbol the additional properties without creating a group and applying the data-source/meta-data to teh group?   Thanks      

Can flowcharts be exported to / imported from Visio without loss of formatting? I'm producing materials for a client company that uses Visio exclusively. I have a pro subs for Lucid and would prefer not to get Visio or at least create in Lucid and then use the free Visio to convert my Lucid charts to Visio.

I want to share a file /document with a colleague but do not want their edit to over write my version is this possible?

Hi It's probably an easy one but I don't find how. I have several LucidChart documents that are all in a file in LucidChart and I would like to be able to see them in my GoogleDrive.  How do I technically do that?   Thanks!    

How to find the path of the exported PDF File https://lucidchart.zendesk.com/hc/en-us/articles/360001287223-Export-and-print-your-Lucidchart-document#:~:text=In%20Lucidchart%2C%20you%20have%20theto%20these%20different%20file%20types. This article says "5. Click “Download.” Your document will download to your local device." Which location/path?

Hi I worked on a board last week and ensured step by step it was saved.Saving doesn't work well at all even if connection is stable but i ensured the icon displayed "saved" before closing laptop. The board disappeared.I'm sure:- i didn't delete it (first time since then i log back in)- no one else has access to my accountIt's very frustrating we spent almost a working day on it.

I no longer have "zoom to page" as an option in view. My old documents have it but any new documents I make no longer have the option.  Is anyone else experiencing this and know of a workaround?

Hi All How do I convert all the Entity shapes to another shape (with 3 Field Rows) without having to redraw the entire diagram? Thank you for helping out.  ?

Hi there Unfortunately I couldn't find answer for my question in the Help Center and Community. We are onboarding the service Lucid by our workflow and need more transparency to understand if other users will be able to access the shared content after the data is transferred during user deletion? Thanks.

our company Migrated us form Lucidchart Enterprise licensing to the Lucid Suite. I no cannot see any of my old  work it's like it all been erased. Is there a way to get my work back ?   

Is there a way to remove the initials from assignee on a card in a timeline? I like the feature of being able to assign the card to a specific date ranger however want to be able to customize the interior more. Is there a way to assign a date range to shapes instead? See below for Card Initials Example:

I'm trying to do a proof of concept where I can see my Lucid documents in my web application being able to edit and manipulate them as desired. While researching the API I came across two problems: I don't have a client ID. Do I need to go through a validation process for my fledgling app to obtain that token? Is a premium version of Lucid required? Do I have a trial version available for testing purposes?

When I'm a faciliator with guest collaborators my collaborators on PC laptops don't automatically follow where I navigate. They must choose to follow me as a collaborator. If I'm leading and they click to do something they unfollow me and must follow me again. Is this the way it's supposed to work? Is there a way I can at certain points force all to follow where I'm going on a LucidSpark page?