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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6809 Topics
Lloyd B
Lloyd B
posted in Product Questions
How do you make a group of shapes into a hyperlink?

Hi  I am able to create hyperlinks and do all of the rather neat things behind the lightening bolt button with individual shapes (as per this article on hyperlinks and this article on actions)  however the second I group two or more shapes together the lightening bolt icon is greyed out. its a bit frustrating and gets in the way of me doing things quickly like quickly creating a drop down menu or a "back" button composed of a square and an arrow. I know I can take a screenshot and reinsert the shape as an image and use that. but I'm hoping there is some way to make a group of shapes a hyperlink I have missed. 

120
Phillip W
Hayley J
Hayley J
posted in Product Questions
Cant see/edit my document

Hello I saved my document and can see it in my document folder but when I click open all of the shapes dissapear/there is nothing there anymore.   Please help  

130
Micah
Charles W101
Charles W101
posted in Product Questions
Do you have any discounts for teachers?

I am a high school teacher do we get any discounts

270
Addie
Lucid Legend Level 8
Jean-Luc A
Jean-Luc A
posted in Product Questions
La mise en ligne de l'image a échoué

Depuis ce matin jeudi 2 février 2023 je n'arrive plus à coller des copie d'écran sur mes canevas Lucidchart. J'ai le message "La mise en ligne de l'image a échoué". Pourriez-vous m'expliquer ce qu'il se passe et comment y remédier ? Merci.

150
Micah
Richard.Ajioka
Richard.Ajioka
posted in Product Questions
Org. Charts

Where can I find detailed instructions on creating and modifying org. charts?

30
Micah
Wes M102
Wes M102
posted in Product Questions
Is ADO (Azure Dev Ops) Integrated with Lucid Chart?

Is ADO (Azure Dev Ops) Integrated with Lucid Chart

210
Phillip W
Raffaella B
Raffaella B
posted in Product Questions
Google slide extension not connecting

I have successfully added the Lucidchart extension to Google Drive and Google Slides (as per attached image) but when I open the extensions in Google Slides the LC extension doesn't appear. I've uninstalled & reinstalled a number of times without success. Can anyone support with this?  

140
Phillip W
Steve S101
Steve S101
posted in Product Questions
Read mode feature request

Rather than relying on the creator to share with you as reader only editors should have the ability to set their view to read only while reviewing the document. This is critical in the early stages of review as many diagrams are large and accidental changes are possible while navigating the content. Should be an easy feature to add. 

100
Addie
Lucid Legend Level 8
Dewalt K
Dewalt K
posted in Product Questions
Copy and paste from Lucid Chart to external apps

I noticed from yesterday (1st February 2023) that I am no longer able to copy diagrams and shapes from Lucid chart to external apps like Microsoft word and PowerPoint or Mac pages and keynote. I have always been using a simple select all (cmd+A) copy (cmd+C) and then just paste (cmd+V) in word or PowerPoint without any issue. Now I need to export the diagram to jpeg or other format and import to my documents.

2790
Addie
Lucid Legend Level 8
COOLEY, R
COOLEY, R
posted in Product Questions
Cannot upload images

I cannot:- upload an image from my machine- paste an image from the clipboard- add an image using the Add image button on the left- add a gig using the Add image button on the leftI have only used 3% of my storage.This happens on MacOS 13.1 using Chrome and Windows 11 using Chrome. I have replicated this issue across multiple boards and so has the colleague who uses a Windows 11 machine.I think something may be broken on Lucid's end…

180
Coumba D
Glacier F
Glacier F
asked in Product Questions
How to show lines overlapping?

Hi Team Lucid I am trying to create P&ID using line and I could not find any way to show line overlapping so I used some symbol in between but somehow the lines do not coincide neatly it looks messy (I do not want to cross + the lines). Is there anyway you can please teach me so I can complete the task smoothly.        

4520
Leianne C
cindy
cindy
posted in Product Questions
Printing

How can I get my flowchart to print using the entire page? 

290
Micah
Laura F
Laura F
posted in Product Questions
Niveles organigrama

Tengo una duda hay forma de que el organigrama se visualice por niveles es decir un nivel 1 puede tener a su cargo directo a un nivel 5 (sin que éste tenga que depender de un nivel 4 antes). Como se visualiza en la imagen GRACIAS

370
Micah
carlos c
carlos c
posted in Product Questions
How attach files to a square or Circle

Is there no way to do this? 

70
Addie
Lucid Legend Level 8
Gayle L
Gayle L
posted in Product Questions
Group Org Chart - Losing Photos

I am creating an org chart for my team. I can create it all and add photos but once I move it to a Group View (which is what I want) all of the photos go away and I cannot get them back. Where do they go? Or how do I add them to the group view?

40
Addie
Lucid Legend Level 8
Kristen V
Kristen V
posted in Product Questions
Embedding a collapsible org chart loses functionality when embedded

I want an org chart that is collapsible but when I embed the iframe on our website the functionality is gone. Is there a way to keep the collapsing / expanding function?

250
Phillip W
Miro S
Miro S
asked in Product Questions
Show/Hide objects with Conditional Formatting in Lucidchart

As an userI want to show or hide objects based on Conditional FormattingSo that I can create more powerful dynamic diagrams Currently I can for example set a background color based on the Conditional Formatting but I cannot set a foreground color (e.g. to white along with setting background color to white to make the element disappear). But I would actually want a different option in the Shape Style - next to Icons Shape Style Dynamic Formatting… I'd like to see a Visibility option to simply toggle Show/Hide.

3403
Coumba D
Audrey V
Audrey VLucidite
posted in Product Questions
How to make strategic planning sessions a breeze in Lucid (+ template)

Strategic planning is naturally a complex process—multiple teams need to meet reach an agreement and translate their discussions into tangible action plans. But with the Lucid Suite it's easy to plan collaboratively working from anywhere in the world! Lucidchart provides the data and dashboards to inform decisions and keep track of progress toward goals and Lucidspark provides the flexible canvas teams need to ideate prioritize and plan together.   By using Lucidchart and Lucidspark together cross-functional teams can stay aligned from ideation and planning through to execution and monitoring. And by capturing everything from the messy ideas to the polished plan and dashboard in Lucid it’s easy to ensure follow-through and accountability on action items.  How to use Lucidchart and Lucidspark to streamline quarterly planning: Step 1: Gather participants in Lucidspark to begin discussing and ideating. You may want to use the timer or other facilitator tools to keep the dis

980
Audrey V
alison.lohse
alison.lohse
posted in Product Questions
Building Account Maps without Salesforce integration

Is there an XLS or CSV template that can help build Account Maps if we don't have a Salesforce instance?

310
Leianne C
Leon I
Leon I
posted in Product Questions
Suggested Formatting Rule

I have just seen a recorded webinar and was following - until I got to the point where it was mentioned that if you create something that uses text then the 'application will ask you if you want to set that as a CF rule'. It was mentioned that this will pop up on screen.      I have followed this part 3-4 times and this pop up has so far never appeared. Later in the recording there is clearly a CF rule saved as a 'Suggested Rule' - I have never come across this.  How do I replicate this to get the application to auto suggest CF rules? 

50
Addie
Lucid Legend Level 8
Elizabeth B101
Elizabeth B101Lucid product team
posted in Product Questions
Align your team with Diagram Keys

How do I know what department is driving this part of the process? What action items am I responsible for to ensure we meet our timeline? These are all questions I have when building out various projects processes and systems in Lucidchart. So I'm very excited to use the new Diagram Key shape found in the standard shape library in Lucidchart to bring clarity and alignment to my team! In the initial beta of Diagram Keys colors are supported. Click to access the product-based divisional org chart example template to see a good example of adding clarity with color. With this template I am coordinating and planning for department growth. Each department has an assigned color and it’s clear where we’ll need additional resources to accomplish the goals we've set out for the rest of the year.   I can't wait to see how you're using Diagram Keys and what feedback you have as we continue to develop this. Read more in the Diagram Key Zendesk article here.

290
Addie
Lucid Legend Level 8
Jim P101
Jim P101
posted in Product Questions
No Longer Able to use arrows <> to move chart to chart

My arrows (<>) to navigate between charts no longer appear to work.  Any idea why this functionality would have disappeared in the last couple of weeks?  

70
Addie
Lucid Legend Level 8
Caroline W101
Caroline W101
posted in Product Questions
Looking to link file name or ideally tab name in the chart

Hi Folks   I must not be using Lucid speak as I suspect this feature is there and I just can't find the answer through searches.  I'm looking to embed the tab/sheet name into the chart to keep them synchronized. thanks! Caroline

810
Phillip W
Karl Kristjan P
Karl Kristjan P
posted in Product Questions
Transparent images

When I try to copy and paste or add a transparent image onto my whiteboard it does do it but keeps the checkered background. I obviously don't want this and was wondering what I might be doing wrong here?

1730
Micah
Kevin C103
Kevin C103
posted in Product Questions
why does my presentation slide look milky in lucidspark?

I created a graphic slide-sized and added it to my presentation when i step through and it get to that slide the slide is milky? hazed out? I tried arrange>bring to front and it's still like that. I think I'm missing a step for properly converting the graphic to a slide maybe?

250
Addie
Lucid Legend Level 8
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