Peer Support

I am creating a set of custom shape libraries. I wish to create a main menu and then sub-libraries for each specific area similar to how UML is structured. Further I need to create clarifying icons for the custom menu entries. When I drag&drop the object from the drawing canvas to the library menu it uses a thumb-nail image of the shape which is relevantly in-discernable visually unless you hover over the icon. Lastly once completed: I will need to deploy to our team I will need to continue to administrate this while in active use I will need to manage this with revisions of the shapes/menus as deployment goes forward Thanks  

Hello  When I deleted a user from the actions button it did not give the option to transfer the documents to another User. Is there a way to recover the documents and transfer them to another user AFTER the user was deleted?  Thanks.

https://lucidchart.zendesk.com/hc/en-us/community/posts/360073089051-Resize-a-shape-without-shifting-existing-things Per the above post this feature has been added. However it seems like you must disable line connections before you add the connections. In other words It's not a true toggle It still doesn't meet the requested feature as it does not affect "existing things"

Hi there - I'm struggling with how to best share my Org Chart with people in my organization.  When I embed the Org Chart in a SharePoint page (using the LucidChart web app) it defaults to 50% zoom and creates a screen within a screen experience where the user needs to scroll around and look for a way to zoom in. I also don't like that users have to click twice to get through to an external link. I do like that users can expand Notes on the Org Chart to see descriptions of different things. I like how the PDF export of our Org Chart looks better and I think it would be easier for users to navigate (if we simply upload the PDF file to our SharePoint) however we lose the Notes functionality in the PDF. I'm struggling to figure out a way to add Notes or mouse-over to the different elements in the PDF in a way that looks professional (I don't love the sticky notes or comments options).  Any ideas for workarounds for either the SharePoint embed or the PDF export to enhance the use

Hello I use LucidChart for making some diagramm for my company.  The mail I use for my current account will be delete by my company.They give me another one mail for me that I tried to change in my Lucid account in User Options. I change the E-Mail Text Field and put my password hit the button "Save the modification" and nothing happens. I tried several times always the same issue. My e-mail account still the old one wich will be deleted and I fear I will lost my lucid Account. How can I contact the Zendesk of Lucid for changing my mail ? Thx in advance 

How can I share a document to a windows network drive?

Can I share several documents at once or do I have to do each separately?

Currently unable to move or drag and drop containers. I cannot find any support articles

Lucidchart had a quick keyboard shortcut that would put the current page I was working on in full Presentation mode.  We are now required to create a 'slide' and then present that.  I understand why you have slides and use them but why remove my teams ability to easily and quickly present the entire page/document?  Please bring that back.

Hello. Is there a way to turn off word wrap for the text added to a line? Maybe i've got a default style set wrong or some such but Lucidchart seems to be forcing all line text to wrap. And in some odd cases making three lines of text when a single line would do. And this seems to be irrespective of the length of the line. Ideally i want the text 'A short line of text' to be on a single line.  See the screen cap below....

I recently downloaded LucidChart and created a wonderful diagram. But overnight my laptop rebooted and the app is not open and I can't find the app or my lovely diagram can someone point me in the right direction please.

2 weeks ago I completely deleted all of the documents images and everything else I could think of from my account and further permanently deleted them from the trash. So I have no documents and nothing in the trash. My account says I have used up 51% of my storage space (51% of 25mb) it's also saying that the storage space is being taken up by documents but again I have permanently deleted all of them.  How do i reclaim this storage space? Btw I'm not interested in upgrading my account at this time.

If you import a story from Jira and then move the story from one team's board to another in Jira that update is not reflected in Lucidspark. As a result the cards on the Lucidspark board have incorrect identifiers (TeamA-123 instead of TeamB-345). I believe the only workaround for this is to re-import the story but please let me know if there is another way to ensure the IDs remain in sync! 

I am trying to get SQL script from Lucid chart but failed because it show no sql code.Current I am importing diagram from Draw.io and want to export it to sql.

hello lucidchart community  i'm looking for a polling/voting booth mode where each user can add content without seeing the one from others typically i'm using lucidchart for the retrospective with my team and i don't want the different user be influenced by the content of the rest of the team.  Does that exist on lucidchart ? or lucidspark ? thank you in advance :) 

What are the user limits for each price range? For example individual is obviously 1 user but how many users qualify for the Team and Enterprise packages?

How to import Pdf files

I would like to add a chart in but also see the background of of the slide? Is this possible or something that might be added in the future? Seems like it would be a useful function to have.

hello in level 4 of chart i have a structure of over 50 people (it reports to ne person in level 3) it goes one above another is there a feature that enables for this to be two coluns instead of one?

I'm unable to add Custom Tags or set Document status for Templates I crteate and share in a Team folder.  Why?  Also it would be nice to create our own status' like In Development Beta Testing etc.

Can we add color to tabs?

WATCH DEMO

After adding and successfully installing lucidchart as an extension to google docs.  The extension does not appear on the add on drop menu

Hi there - I'm struggling with how to best share my Org Chart with people in my organization.  When I embed the Org Chart in a SharePoint page (using the LucidChart web app) it defaults to 50% zoom and creates a screen within a screen experience where the user needs to scroll around and look for a way to zoom in. I also don't like that users have to click twice to get through to an external link. I do like that users can expand Notes on the Org Chart to see descriptions of different things. I like how the PDF export of our Org Chart looks better and I think it would be easier for users to navigate (if we simply upload the PDF file to our SharePoint) however we lose the Notes functionality in the PDF. I'm struggling to figure out a way to add Notes or mouse-over to the different elements in the PDF in a way that looks professional (I don't love the sticky notes or comments options).  Any ideas for workarounds for either the SharePoint embed or the PDF export to enhance the use

My Lucidcharts are rather large and scrolling using horizontal and vertical bars is sometimes not ideal. It would be so awesome to have a text box with a list or table of contents and/or a button that jumps to that very place on the same page in the same document. I thought a hotspot would be the ticket but that doesn't allow you to jump to another place in same document but rather link to new document or page.