Skip to main content
Solved

User name changed all documents lost

  • 5 January 2024
  • 2 replies
  • 23 views

I change a users name in our AD and the sync to Lucid Chart updated the user information but all documents are missing. Can the documents be recovered?

User info updated: last name and email address.

The updated user account in the admin portal still has the user creation date when the employee was hired. 

 

Comments

Userlevel 4
Badge +6
Hey there! Thanks for posting in the community. I have moved your inquiry to a ticket, so that we can help you more directly with these missing documents!
Badge +1

Thank you

 

Reply