Chart permanence when moving licenses to new user

Hi Julia! Thanks for posting in the community! You can do this using our transfer/delete feature following these steps: 

1. Open the Admin panel.


2. Click the Users tile.


3. Find and select the user to be deleted.


4. Select Actions.


5. Click Delete User.


6. Check the box next to “Do you want to transfer this user's documents?” and enter the new content owner’s email address.


7. Select Delete.

Please note that you must be an Account Owner Team Admin or Group Admin to delete a user from a team. You can only designate one user to receive all of the transferred documents. When a Group Admin deletes a user and transfers their documents the user they are transferring to must belong to the Group Admin's group. 

Hope this helps!

What if the new user to whom one transfers the work does not belong to the same Group Admin group ? In this case, I am the one who will exit a project on which at my own initiative I started using Lucid Chart and I would like to hand over what I did so far and let someone else continue. I will leave this project on 26 January 2024.

Hi there, thanks for following up! When Group Admins delete or delicense a user, they can only transfer their documents to a user within the group they have admin privileges for. The Account Owner or a Team Admin on the other hand can transfer documents during user deletion or delicensing independently of group membership.

Hope this helps!