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User name changed all documents lost

  • January 5, 2024
  • 2 replies
  • 46 views

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I change a users name in our AD and the sync to Lucid Chart updated the user information but all documents are missing. Can the documents be recovered?

User info updated: last name and email address.

The updated user account in the admin portal still has the user creation date when the employee was hired. 

 

Best answer by Emma B

Hey there! Thanks for posting in the community. I have moved your inquiry to a ticket, so that we can help you more directly with these missing documents!

Comments

Emma B
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  • Lucid support team
  • Answer
  • January 5, 2024
Hey there! Thanks for posting in the community. I have moved your inquiry to a ticket, so that we can help you more directly with these missing documents!

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Thank you