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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6344 Topics
Lucily V
Lucily V
posted in Product Questions
Toggling Multiple Layer

How to toggle with multiple layers it seems like it only work for 1 layer. I have created 3 layers that I would like to toggle as each layer has different process flow.  

40
Leianne C
博教 古
博教 古
posted in Product Questions
Remove sharer from shared folder

I want to know how to remove a sharer from a shared folder.

40
Phillip W
Ernie B
Ernie B
posted in Product Questions
How do I create a new template category?

I'm exploring a team purchase of LucidChart for quick preparation of drawings for patent applications. I would use past Visio drawings as templates. I want a category named "Patent Drawings" and perhaps either sub categories or additional categories for various projects. How do I create my own custom category for half a dozen templates. Thanks Ernie Beffel

70
Phillip W
Hugo W
Hugo W
asked in Admin Questions
Invitation to join a team on a premium Lucid account

I was invited to join a team with a premium account. However when I followed the invitation link Lucidchart sent an error message and I couldn't join the team to have a premium access. How can I join the team? Thank you for your help.

140
Micah
Michael L101
Michael L101
posted in Product Questions
How to create sub-libraries?

I created a custom library.  Now I am trying to create sub-libraries within it to group the shapes.  How do you do that?

00
Michael L101
Steve P101
Steve P101
asked in Product Questions
Importing a Google Drawing

Is there any path to convert Google Drawings to Lucidchart as in something I could export to that Lucidchart would understand?  Not as an image but something that could still be edited as individual objects.  I suspect the answer is no.  Are there any plans to support importing Google Drawings?

1273
Phillip W
Ron S101
Ron S101
posted in Product Questions
Multiple Panes showing different views of same org chart in smae LucidChart

Is there a way to render the same organization chart in separate tabs on the LucidChart with different layout filter etc. parameters.  I have a large org chart. I want a summary tab for the 5 major departments and then a separate tab expanding for each department and possibly each sub department. The summary tab will be locked and I will allow some flexibility in the settings on the other tabs. So in essence - same org data - just different views (still hierarchical views) of that data based on tabs. Regards and thanks for all your great support! Ron

200
Phillip W
Pallavi S
Pallavi S
posted in Product Questions
I am not able to find any of my documents after i logged in to my account

After logging in to my account it says I have no access to my documents. I cannot find any of my charts.

120
Phillip W
cheng.ngai
cheng.ngai
posted in Product Questions
How to scale a cylinder nicely?

How can I scale the cylinder properly? 1. First cylinder created in LucidChart default 2. Scale it to match my overall picture layout the scaling is out of shape and super ugly 3. I have to go to signup for free charting software create and scale it then import it into LucidChart Any way we can do this within LucidChart? I believe this is a very basic feature? I am unable to find the solution on the internet. I need to have this shape scale properly as I am creating some professional documentation. PLEASE DON'T SEND ME THE LINK ON HOW TO CUSTOMIZED SHAPE ANYMORE!!!!!!!!! I DON'T WANT TO CUSTOMIZE A SHAPE FOR A SIMPLE CYLINDER! JUST GIVE ME A PROPER CYLINDER!!!!!

330
Coumba D
Jenn L
Jenn L
asked in Product Questions
Org Chart - Fixed employee shape sizes?

In our org some people have short titles and others have long titles. My shapes are sizing themselves accordingly and the result is unpresentable.  How do I control the size of each card so that they present as well as they function?

171
Whittney C
david.durham
david.durham
posted in Product Questions
Dynamically link an excel tab to a LucidChart Org Chart

I created an Org Chart in Lucid Chart by exporting data from an excel file.  Now I want to make changes to the excel file and have it dynamically update the LucidChart Org Chart  

230
Phillip W
Antoine L
Antoine L
posted in Product Questions
How to manage properly a matrix org chart ?

My need is to draw a matrix organizational chart. I'd like to use efficiently the dedicated Matrix Org chart template but it's not clear for me how to manage multiple managers for one employee (for instance an administrative manager and in addition a business / project manager) Also how to model this properly in a separate sheet (Google Excel) that I could import ... Thanks for your help

340
Phillip W
Ron B102
Ron B102
asked in Product Questions
Popups for smart containers in Lucidchart

For diagrams with smart containers is it possible to have a popup showing a specified field (e.g. a description field) if the user hovers their mouse over a container or one of its shapes?   This without any complex wizardry like adding layers with hotspots.

2930
Sylvia X
Adminth U
Adminth U
asked in Product Questions
How to identify the author of a Lucid document?

Can you tell me how to figure out who the author or creator is of each Lucid document?

6216
Phillip W
Alex K
Alex K
posted in Product Questions
Flipping a whole diagram horizontally

I would like to flip my diagram horizontally - to change the direction of flow in the diagram. However even if I group the whole diagram "flip" just flips the individual objects. Is there a way to do this?

3570
Phillip W
Max B
Max B
posted in Product Questions
Mirroring/Linking a diagram to a original

Is it possible to link e.g. a diagram to a second diagram and automatically change the second diagram while working on the first subdiagram? Basically like a mirror diagram!

130
Leianne C
Nino B
Nino B
posted in Product Questions
customer journey map

Hi I started mapping customer journey via free account after a while I can not copy and paste or add any shape. it says I need to try premium. I do not want to go to premium how can I end my map while using free accout?   Thank you Nino 

30
Phillip W
Barbara K101
Barbara K101
posted in Product Questions
Cannot Access Team Document on LucidChart

I have been invited to a team document and have received the invitation email fine with the Join ID. I click on the link and get to the Join Team screen but when I choose to Join Team with the provided I get an error message saying that it is invalid and to contact Facilitator. Facilitator is unhelpful and requested that I contact Help Desk. How do I go about resolving this? Thank you

70
Barbara K101
Chris S103
Chris S103
asked in Product Questions
Connecting shapes in different layers in Lucidchart

I've created a large number of lines all connecting to a single box.  For clarity and inspired by the Layers tutorial I added the lines to a new Layer so they can be hidden -- but now if I want to move a line to connect to another side of my box they don't seem to connect any more -- the line doesn't "see" the box or its connection points.  Is there a way to connect a line on one layer to a shape on another layer? Thanks!

3615
Leianne C
Jack P
Jack P
posted in Product Questions
Azure Virtual Hub Shape

Has a shape been created for an Azure Virtual HUB?

50
Emma B
Carol M
Carol M
posted in Product Questions
Status per document tab

Is it possible to set different document states for individual tabs in a document? We often group related diagrams together in a single document with each on their own tab. Different diagrams get reviewed and approved at different times so it would be convenient to be able to set status per tab.

40
Phillip W
MIchael L
MIchael L
posted in Product Questions
Linking one shape to another

It seems that lots of people feel that linking from one shape to another shape would be valuable. I would love to see this feature supported in Lucidchart.  Miro has it and it's made me rethink where I spend my time diagramming.   I'm a power user of Lucidchart and generally love your product but I'll be leaving unless you can support this function. 

170
Phillip W
Tania R
Tania R
asked in Product Questions
Copy diagram onto a new page in Lucidchart

First time user.  I am trying to create a duplicate diagram to work on it on a different page.  When I go - File - Duplicate - and go to the new page it gives me a link instead 

3101
Phillip W
Karl D
Karl D
posted in Product Questions
Zoom to Page

Hello I see a need for a shortcut to do "Zoom To Page."   Karl

60
Leianne C
Jeremy V
Jeremy V
asked in Product Questions
Place shape in multiple layers in Lucidchart

I want to place the same shape in multiple layers.  The use case for this is a complex diagram where the receptor ( the user that reads the diagram ) can focus on just one layer.  But some of the shapes are used in multiple layers.   More specifically if you have a web application with two use cases and one HTTP container  then the layers for both the use cases will contain the shape for the HTTP endpoint.       

201
Leianne C
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