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I had 6 documents and was at the maximum storage of 25mb, I deleted 3 of them and was still at a high storage capacity that I couldn’t add anymore pictures to my document I was working on. I don’t understand how my storage was still at 95% when I’ve deleted 3 big documents. I looked at the documents file size that were left and saw that they were combined 2365.4 Kb or 2.3 mb, I don’t understand how my storage is at 95%

Hi @Joepvc, thank you for posting in the community! 
 

There are a few specific things worth noting when working with storage:

  • Every account type has a different amount of storage. You can find the details for each account level and consider if upgrading might be a good option for you in this help center article.
  • You can check how much of your storage is being used and what it is being used by in your Account Settings at the bottom of the left panel. If you hover over each of the colored sections, you can see what that portion of the storage represents.
  • Images generally take up the most space in your account, if you are running out of room it is recommended that you clear out as many images as you can from both your documents and your Image Manager. You can access your Image Manager from the file menu at the top of your document editor.
  • Please note, when deleting documents, in order to free up storage space you will need to navigate to your trash folder and select to delete the documents from your trash as well.

If none of these resources resolve the issue, would you mind sharing a screenshot of your storage bar in your Account settings? 


Feel free to let us know if you have any further questions. Thanks for your help and patience!


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