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Restore a users projects

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Hello - We had someone leave our firm and his Lucid account is no longer active in our admin console. Is there a way to retrieve his projects as an admin? Thx!

backup/restore

Mj ZAnswer

Lucid support team

Hello,

Thanks for reaching out.

I am moving this post to a ticket so that we can gather further details and investigate further.

You should be hearing shortly.

Mj Z

Lucid support team

Hello,

Thank you for posting in the community!

As an admin on the account, you have the ability to simultaneously delete their account while transferring all the files to another user within the organization using our transfer/delete feature.

Please review our transfer files article for more information on how to use this feature.

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J

jbosco6Author

Hello, their account is already deleted when the individual was exited from the firm. I am looking to restore projects from a previous employee who is no longer listed in my account as a licensed user.

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Mj ZAnswer

Lucid support team

Hello,

Thanks for reaching out.

I am moving this post to a ticket so that we can gather further details and investigate further.

You should be hearing shortly.

Translate

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