Hello - We had someone leave our firm and his Lucid account is no longer active in our admin console. Is there a way to retrieve his projects as an admin? Thx!
Solved
Restore a users projects
+1Best answer by Mj Z
Hello,
Thanks for reaching out.
I am moving this post to a ticket so that we can gather further details and investigate further.
You should be hearing shortly.
+8Hello,
Thank you for posting in the community!
As an admin on the account, you have the ability to simultaneously delete their account while transferring all the files to another user within the organization using our transfer/delete feature.
Please review our transfer files article for more information on how to use this feature.
+1Hello, their account is already deleted when the individual was exited from the firm. I am looking to restore projects from a previous employee who is no longer listed in my account as a licensed user.
+8Hello,
Thanks for reaching out.
I am moving this post to a ticket so that we can gather further details and investigate further.
You should be hearing shortly.
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