Peer support

WHATAfter inputting an arrow object, placing it somewhere, changing its color or or size, Lucid won’t allow me to move the object position to a frame.EXPECTED BEHAVIORRegardless of when: ANY object (including arrows) can be placed in a different place.STEPS TO REPLICATEInput a frame. Input a randome image. Input one arrow, touching the image within the frame, and also background “blank” space of the frame. Configure the arrow: Change thickness Change colour Input two more arrows. Go back to your first arrow, and it wont let you change is position as an entire object (lets say, moving your first top arrow to the bottom).TROUBLESHOOTINGArrow does not have “Lock” on. “Lock” frame and the “Image” object and try to move the arrow. Trying “cmd”, “option”, “shift” while trying to click different positions of the arrow. Replicating the process in a different lucid workspace.CONTEXTLucid Web - Lucid Spark MacOS - MacBook Air - M2 → Up-to-date Browser = Chrome (up to date as of 3/27) Thank you

Whenever I right click after selecting an existing swim lane and choose “Insert Lane Above/Below”, the page becomes unresponsive and I am forced to shut down the page and reopen it again. The error code given in my chrome browser is: Error code: RESULT_CODE_HUNG. I’ve rebooted and tried a different browser.I’ve already checked my wifi connectivity and everything is running as normal. 

Hi…..can any one help…..when i go into either Lucidspark or chart …..by documents are just scrolling to the left on their own…………..so I can update or work on anything ………...it is really curious as i have never had this before. I have tried to see if its a setting …..but am lost as to how to fix it……...its like Lucid has a mind of its own😂…………… many thanks ……….

We’re introducing a new licensing workflow in Lucid designed to reduce administrative load. This new setting ensures users get to work immediately without waiting for manual sign-off while providing admins a safety net to personally manage the final pool of available licenses.What’s changing? We have begun a gradual rollout of these enhanced settings. To provide a more seamless experience, many accounts currently using the "Manually approve" setting will be migrated to the new "Manually approve after threshold" setting over the coming months.To learn more about the new license settings, check out our Lucid admin panel: License settings article in the Lucid help center. If you haven't been migrated to the new experience yet, you may experience different settings. 

I have an org chart where everyone’s photo is uploaded into Lucidchart; however, not all images will load. This was working up until today, when I added 2 new employees to the chart. Whether I’m exporting to PDF or JPG, certain images will no longer appear. I have checked their file size, and they are within the limit. Here is an image to show that the files are uploaded into Lucid. Can someone assist?Becca

I used to be able to hit ctrl + 0 and it would:reset zoom reset to location on canvasThis was useful if I duplicated a diagram and only made minor changes to components within diagram. You could quickly go back-and-forth between tabs to see changes between them.Now ctrl + 0 simply resets zoom, not position on canvas. I can’t do the above any more.Anyone else notice this?

Hi, I am trying to import data for an org chart. when I click the .csv option and then Next, nothing happens, nor does it with the Excel option.I notice that other windows are not working in the platform, i.e.: the link to account information in Lucidchart under my icon doesn’t open a new page.I don’t have pop-ups blocked, they are allowed.Please help.Nathalie

When exporting a multi-page document to PDF in Lucidchart, the document preview does not allow the user to scroll all pages as it once did. Only the first three pages are visible.This is the maximum I can scroll to the bottom of this 6 page test document.  Additionally, the mouse wheel used to scroll pages and this was changed to zooming in and out.  Ctrl+Shift+MouseWheel is now required to scroll up and downBrowser is Chrome

I’m an individual - I have no use for 3 licenses.  Yet I can’t see my revision history unless I pay for them.  I want to use the new AI assistant but I never will again because it makes terrible errors it cannot correct and there’rs no option for me to revert. 

Hello,I'm a new user who just signed up to try your products.I'm experiencing an issue with Korean input in both Lucidspark and Lucidchart. When I create a new shape in a mind map using Enter or Tab in Lucidspark and immediately start typing in Korean, the first character is always registered as an English letter.For example, to type "테스트" (the Korean word for "test"), I first press the 'ㅌ' key. However, instead of 'ㅌ', the letter 'x' appears. As a result, what I intended to type as "테스트" shows up as "xㅔ스트" on the screen.On a standard Korean 2-set (Dubeolsik) keyboard layout, the key for 'ㅌ' is the same as the 'x' key on a QWERTY layout. This indicates that when a new object is created and ready for input, the keyboard is initially set to English mode instead of Korean.I have confirmed that this same issue occurs in Lucidchart as well.This seems to be a common problem among web services that utilize keyboard shortcuts, and it appears both Lucidspark and Lucidchart are affected by it.Co

Hello,I am a Confluence admin.We are using Confluence Data Center 10.1.2 with Lucidchart plugin 2.2.3 (free plan).We are having trouble with adding new diagrams on Confluence pages with Lucidchart macro. However our other diagrams are ok on other pages, still visible. When trying to add a new diagram, afer selecting the diagram, we have a loading page and then an error 504. Here are the screenshots :I tried uninstall and reinstall, but the problem continues.Thank you for your help !

I am using Google Slides with the Lucid plug-in and yesterday I updated the charts in Lucid and then went to update the images in Google Slides.All of the images resized and many lost the images of the staff members from the cards. Some charts just lost everything except the Key.Everything was working fine a couple of weeks ago and I am stuck as to why it is now broken.I have tried clearing the cache and cookies on the browser and restarting the mac. Nothing seems to work.The staff images are all fine in Lucid, although when I go to import the images using the plug-in the previews shown are broken and are what import into slides. I have attached 2 images to show the staff members in Lucid (3 show) and then what I get in Google Slides (only 1 shows).Has anyone else suffered with this issue and do you have a fix? What I see in LucidWhat I see in google slides 

How do I color one tile at a time in a flowchart?

Hi there, My lucid chart is condensed all of a sudden. There was a whole flow in there, but now boxes are layered on another and the whole chart is hard to read. I can’t access version history to fix it. Please send help :)

Being a business architect of FM service industry, need to create SOP for fleet management without software use, one manpower booking GRN & invoices ((approver will be HR) and preparing dashboard summary for executive management (PMO, OM, GM) - 84 vehicles of different types.

I would like to use different templates in different tabs of the same Lucidchart document. How do I do that? Thank you

Hi I can see my project on Main page , However , After open project is empty. I have tried to logout and login., 

I have quarters set up on my timeline but it’s automatically setting April - June as Q2 for example (using the calendar year) whereas I’d like April - June to be Q4 as I work to a financial year of July - June, is this possible?Thanks

Have you ever felt like your flowchart was getting a bit unruly due to its size or complexity? Try using Lucidchart’s Layers feature to scale down a complex flowchart into more comprehensible bite sizes.   👷 Build a main layer There are an unlimited amount of ways you can organize your flowchart using this technique. In this example I’m going to make one main layer that will act as the starting point for my flowchart. To do this: Click the Layers icon in the bottom-right corner of the workspace. Click the plus sign icon to add a new layer. Title your layer. I chose to call mine “Main Layer”. Drag flowchart shapes onto the layer.   Within the Layers menu you have the ability to toggle layers on or off using the eye icon. For now keep your Main Layer toggled on so you know where to add your next shapes.   🔨 Build sub-layers for each branch The next step is to build out a layer for each branch of your flowchart. To do this: In the Main Layer select and copy the objec

This new Contextual Panel flyout panel feature opens on me constantly, and is extremely frustrating.My diagrams make extensive use of the AWS objects from the Standard Library.  Every time I select an object that Contextual Panel will fly out from the right edge, regardless of how many times I close it.  There is no view menu option to disable this thing.  I do NOT need to edit the data properties of these objects every time I select one.   When working on a smaller screen, it is especially annoying.To reproduce, create a new diagram and drop any of those AWS objects from the Standard Library.  It’s likely triggered by others as well.Please provide a method to disable this panel display.  Most straightforward approach is to make it an optional toggle like the Layers panel.Thanks!

I’ve always had the option to export or a print a LucidChart document.  Today, both options are unavailable / greyed out.  

I initially paid for the subscription when I reached the maximum number of shapes available for a free account. What happens to this diagrams if I cancel my subscription? I understand I will not be able to add more shapes but will I be able to access the diagram or will it be deleted? Thank you!

When trying to create flows in Lucidchart and exporting to pdf/png, there is a slight misalignment in the arrows at the starting point of process boxes. 

I have personal and client accounts. I log out, but when I try to log back in by selecting “Log in with Google,” it goes straight to the previously used account without letting me select.Query string is clean. Also tried starting from the lucid.app root. Even more odd, I just deleted all cookies with lucid in the name, and it still did it!Be nice to have this fixed so I don’t keep having to use Incognito. Chrome on Windows 11.

hi there! i added tags on my board, and question:how i can search my tags by name quickly?i added screen, i tried to find tag #work but it can’t show me my tags..