Peer Support

I am a new user of Lucid. Today I created my first flowchart. Right after finishing it I noticed that text in all shapes have changed itself with no reason. Can anyone explain me why and help me restore original text? Here is what I see right now: 

Upgrade to the MacOS 26 Tahoe (latest public beta) broke the fonts in most of the existing diagrams.  Lucid’s example flowchart code: graph LR  A[Square Rect] -- Link text --> B((Circle))  A --> C(Round Rect)  B --> D{Rhombus}  C --> D See attached screenshot for the issue. Same issue for the all diagram examples. 

hey as the title suggests - i want to buy Lucid for my team for a project we’ve picked. But we don’t want to commit for a year outright. i couldn’t find any way to reach the Lucid team - any way to get the software for 3 months vs a year? on a side note - lately a not of SaaS is going annual only. not a very nice trend :/ 

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Hi. I have created my 2d company org chart with no problems. Now I want to add a list of tasks to each role (e.g. Office Junior has a task list of Photocopying Making Tea Sorting Mail etc). As the lists are quite long I'm expecting them to be hidden in some way until the chart user needs to see them.  How can I add this kind of detail to my chart? Thanks in advance for your help. Nick

I’m trying to “cordon” off a portion of a network diagram to delineate one part of the network from another.  In simplistic terms, if you consider my diagram a square with 4 quadrants.  I want to draw a border around the left 2 quadrants and the lower right quadrant to isolate them from the upper right quadrant and label them Inside network and the upper right as DMZ network. I used LucidSpark to draw frames around the left quadrants and the lower right quadrant but it shows as 2 different boxes.  I labeled them both the same but would like to draw a single container around them instead.  I tried freehand drawing with the pen and tried to get it to recognize the shape, but it seems to only recognize standard shapes, i.e. square, rectangle, triangle, etc. Any help is appreciated.

If you are an account owner, account admin, or Shield admin on an account with Enterprise Shield and looking to leverage classification controls, refer to the Lucid admin panel: Compliance settings article for set up instructions. The purpose of this post will be to share the user experience based on the classification controls that are placed on their document(s). What are classification controls? Lucid’s classification controls are part of our Enterprise Shield add-on and provide advanced protection of sensitive information on your account. These controls enforce restrictions, such as disabling external sharing, exporting, or printing—based on a document’s assigned classification. Note: While we’ve made every effort to disable these actions within the Lucid products, we cannot control sharing activities that occur outside the platform, such as through screenshots or other external methods. How are controls applied? When an admin maps a control to a classification, any document with t

An user in our company is unable to import Jira issues. Connection appears to be ok in integrations. There is a red explanation mark with blank error message and no projects are accessible. Jira instance has been setup in this user’s Account setting->Lucidspark->Apps & Integrations  Lucid has been added to Jira->Account setting->Connected apps Has advised the user to try in Incognito window or other browser, but no luck.I tried with my own account, no such issue.(I’m the Jira administrator while the user isn’t, and both of us are not Lucid admin). 

I have shapes that were created when I imported diagrams from Visio.  These shapes have text boxes below them that wrap text when it exceeds a particular width.  I would like to be able to change the width so that I can better manage the number of lines of text for a particular instance of the shape, how can I do this.  I have noticed that each instance I import has a unique width, can this width be edited or do I need to edit the shapes in Visio and re-import them?

While switching from Lucid Spark to Lucid Chart and back again, these red formatting arrows appeared. How do I turn these off?  

I want to draw a floor plan in meters but cannot change the units to m.Thus I have drawn in cm and set the scale to 1cm : 1mAs can be seen below - 1cm does not correspond to 1m as the scale (bottom) suggests.In fact the wall (4.93m) corresponds to the shape (7.7cm).Seems to be a bug.  

Estou criando um organograma pela primeira vez através do Lucid, porem no plano grátis diz que temos  60 formas por documento. Porem o meu com 30 formas já não aceita eu prosseguir com a criação. Como posso conseguir ter as 60 formas por documento conforme o anunciado no plano grátis? 

Hi There!  Are you running into an error similar to: “Invalid principle in policy: "AWS":"arn:aws:iam::000000000000:role/lucid-import-bastion-role” while setting up your AWS organization import?  This error typically happens when you're setting up an AWS organization import for Lucid and you've incorrectly configured the "bastion" account. A bastion account is the one used to coordinate the import with Lucid. You have two options to fix this: Option 1: Use a Non-Management Account as the Bastion Account (Recommended)Log in to the AWS management account. Use the "Configure permissions with CloudFormation" template. When prompted for the BastionAccountId, enter the ID of the non-management account you've chosen to be your bastion. Log in to the non-management account (the bastion account) and manually create the bastion role. You can use the template as a reference. Log back into the AWS management account and use the "Enable discovery with CloudFormation" template. This grants the basti

Hi I asked before about drawing the line and got answer. However I can not reply to your comment so need to create new Post.  I want to draw with mouse for example cat... How can I do this. Your version by Holding "L" and draw the line guides me to standard straight or curved lines. What I have to do now - export the document to PNG and then make the "sketch" make a screenshot and send to person. I am asking for option to sketch directly in Lucidchart.. 

Hello.Every major app has “views” from Notion to Coda to Airtable to Trello…Can you replicate them in Lucidspark with the Lucid cards?How many views can you achieve?How well can you switch from one to the other without the typical tabs to switch views?How seamlessly can the Lucid cards move from one Lucidspark view to another? Thank you for your time. Bye. 

All Lucid documentation indicates there is a Planning and Tracking Icon available for Dynamic Tables, Timelines, etc., to Track Progress, Track Workload, Capacity Planning, etc. I have added Lucid Cards to these objects with the Status and Estimated Time, but still do not see the Planning and Tracking Icon. Appreciate any insights or help the Community can provide! 

Unable to stretch swimlane overall lenght. Unable to increase the height of a single swimlane.

You guys still don't support Arabic?

Is it possible to draw simple line by just using the mouse? With no purpose to connect any processes or anything. Doesn't even need to be straight or nice looking. Just simple line or circle or anything in my mind now :) 

Hello, Two of the branches associated with our organizational chart is getting this error. I’ve tried troubleshooting, but it’s not working.  Thanks! 

Hello, I am building out a flow chart on lucid chart and when I add a link to a PDF in the chart (specifically from google drive where the link is “Anyone can Edit”) Then i got to “File” → “Publish” → “Full document (URL)” Copy that link then share it to anybody, it doesn’t work and shows the error in the image attached. If I take the Link to the PDF out then the Publish link works fine. Anyone know why this is happening? I am on the free version, is this a premium feature? Thanks for any help :) 

How can I modify the width of each swim lane independently, without moving all other borders?ThanksAlberto

Hi, I want to draw a rectangle with a 16:9 aspect ratio. Inside this rectangle, I want to insert an external image and, at the bottom, have an input field inside a text box. I’d like to group these two and save them to my library so I can easily import them. This grouped object should support drawing arrows/connectors from it to other objects. My goal is to create a device-level technical diagram—for example, connecting an amplifier to two speakers (one left and one right).

We have an AWS Organization with 37 Accounts, we want to generate the following digram from master account.Organization structure control tower configurationAlso, wanted to generate from all 36 remaining accounts the infrastructure and access rights across the resources with the current policies that we have.

Hi there! Are you or users on your account having issues utilizing the Azure DevOps integration? You may be seeing the error: “Unable to display Azure DevOps content”. Here are a few steps that have been known to resolve this issue:As a first step, please try unlinking and relinking your ADO connection. Navigate to Account Settings > Apps & Integrations > Lucidspark tab > Lucid Cards for Azure DevOps box > unlink. Wait ten minutes with the integration unlinked. Before reconnecting, sign out of your ADO instance before attempting to reconnect. From there, navigate back to Lucid and click "Link to Azure DevOps" to relink and sign back into Azure DevOps.  If you are still experiencing issues, please review our Azure Devops Help Center article and submit a product support ticket with a description of your issue and the troubleshooting steps you've already taken.